Business Profile

Incentive Programs

Personify Health, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Personify Health, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

35 total complaints in the last 3 years.
11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/31/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Personify health randomly decided to remove $75 from my account and claimed it was due to a false reward system. However, the account history flat out states that it was removed for being "unclaimed" and the support center keeps ignoring this. They say it is due to a reward error and that I received $75 that I should not have. This is false as in my account history and current amounts there is no such money. I went from $75 in my account to $0 in my account in early June and have been trying to get that money back for weeks as of July 31st. They refuse to allow me to escalate to management or even speak with my HR department that hired them to provide the health services/rewards.
Business Response
Date: 08/04/2025
Thank you for your patience while we researched Ms. ******** concern. We currently have a case for Ms. ****** in which we have actively been communicating with the member in. The ticket is #*******.
Customer Answer
Date: 08/04/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Dakota
Initial Complaint
Date:07/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a complaint against Personify Health regarding their use of my employer-issued health rewards app and subsequent emails promoting purchases from their store. Although the app is intended to reward healthy activities, I began receiving unsolicited marketing emails.Yesterday, Sunday, I placed an order through their store, only to receive a receipt stating that orders cannot be canceled once placed. Early Monday, I contacted their customer service to cancel the order due to concerns about product eligibility for my HSA debit card. During the call, I was intentionally kept on hold and transferred multiple times to representatives who were unable or unwilling to assist me. I was also unable to reach the appropriate department to resolve the ********* has become apparent that these practices may be designed to frustrate customers and impede cancellations. Additionally, I discovered that the items purchased are not approved for payment with an HSA debit card, effectively requiring me to cover the expense out of pocket, which I consider misleading.I request that Personify Health cancel my order and ensure transparent communication to prevent such issues for future customers.Thank you!
Business Response
Date: 07/31/2025
Thank you for your patience while we researched Mr. ********* concern. We currently have a case for Mr. ******* in which we have actively been communicating with the member in. The ticket is #*******.
Customer Answer
Date: 07/31/2025
As of today, they continue to stall and have not provided any real resolution to my issue. Despite repeated follow-ups, my concerns have not been addressed satisfactorily, and there has been no meaningful progress toward resolving the matter. I am requesting BBBs assistance to achieve a fair and timely outcome.
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Es

Business Response
Date: 08/06/2025
Thank you for your patience while we researched Mr. ********* concern. We currently have a case for Mr. ******* in which we have actively been communicating with the member in. The ticket is #******* and is currently escalated to assist in resolving this issue.
Customer Answer
Date: 08/08/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I appreciate the BBB following up. While Personify Health claims to be actively communicating and that my case (#*******) is escalated, there has been no meaningful resolution.
Timeline:
7/27 Sunday I placed my order.
Monday morning I requested cancellation before shipment.
Personify claimed it was shipped, but ***** tracking showed only a label created, no pickup.
They later said they could not issue a return until the package was received.
Once received, I immediately provided photos of the unopened package as requested.
They acknowledged receipt of the photos and said the case was escalated, but I have heard nothing for three days.

Issue:
This delay and shifting requirements appear designed to exhaust the customer into giving up. I have complied promptly with every request, and expect immediate return instructions and a prepaid shipping label, followed by a full refund upon receipt of the returned package.

I ask the BBB to ensure Personify Health resolves this without further delay and to take measures to prevent this intentional pattern of behavior from affecting future customers.
Kind regards,
** *******
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Es
Initial Complaint
Date:07/27/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a security check run on my phone and email and the security check (Guardio) shows Virgin Pulse/Personify Health has all my personal information that I didn't authorize. I want my information removed but cannot do so without creating a login.
Business Response
Date: 07/29/2025
Thank you for your patience while we investigated Ms. ***************** concern. We currently have no record of her having contacted us about this issue. We kindly request that Ms. **************** reach out to us so that we can gather additional information and offer our assistance. She can contact us by telephone at ************, from 8:00 AM to 9:00 PM EST, Monday to Friday, or via email at *******************************
Customer Answer
Date: 07/29/2025
Better Business Bureau: reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[I spoke to and company representative and the advanced team. They tell me they cannot find my file so they don't have any personal information; However, as sown in the attached screenshot, resolution the security check I ran clearly shows a security risk with the name Personify Health. I ask them to to check if my ******** supplement al insurance company, ***** was on there list of sponsor companies and was told no. I continue to be concerned about unauthorized personal data being used and more so now that the organization can't find any information on me as shown in the security check]

Regards,
******

Business Response
Date: 08/06/2025
Thank you for your patience while we investigated Ms. ***************** concern. We currently have a case for Ms. **************** in which we have actively working on resolution for this concern. The ticket is #*******.
Customer Answer
Date: 08/13/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response will not satisfy or resolve my issues and/or concerns in reference to complaint # ******** until their investigation is complete. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[I would like to keep the complaint open until the company completes the investigation .]
Regards,
******
Business Response
Date: 08/26/2025
Thank you for your patience while we researched Ms. ******************************* We resolved a case for Ms. **************** on August 20, 2025, in which we addressed Ms. **************** concern. The ticket is #*******.
Customer Answer
Date: 08/27/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy my concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[Company in question stated the issue has been resolved but doesn't say they found and eliminated my personal data. I would like confirmation that this is the case directly from said company. I would like details on how this was resolved. Thank you]
Regards,
******
Initial Complaint
Date:07/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I closed my account and submitted a form for reimbursement on July 2nd. I emailed them and called them 12 days later as I still had not gotten my money. They said "the check is getting mailed out today" 5 days ago. 18 days after my request, I still have not gotten my money from them. This should all take less than a week in modern times, at most.
Business Response
Date: 07/23/2025

Thank you for your patience while we researched Mr. ********** concern. We currently have a case for Mr. ******** in which we have actively been communicating with the member in. The ticket is #*******.
Customer Answer
Date: 07/25/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
I still have not received a check for my closure of my account 23 days ago now. I submitted the request on July 2nd. I called on the 15th and was told it was being mailed out today with no answer as to why that took thirteen days. I received a response directly from the company that then said the check mailed out on the 18th, making what they told me on the 15th a straight up lie. A week later and it still has not arrived. It is now TWENTY THREE DAYS since I closed my account and I still don't have my money. This is absolutely unaccpetable.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Business Response
Date: 08/04/2025
Thank you for your patience while we researched Mr. ********** concern. We currently have a case for Mr. ******** in which we have actively been communicating with the member in. The ticket is #*******.
Customer Answer
Date: 08/05/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
I STILL have not received my money. They keep closing my open tickets in their system as "resolved" when it is factually speaking, anything but resolved. I'm attaching the email where they gave me an invalid tracking number. That number does not pull up on: The **** website, The *** website, or the ***** website (tried cause why not) ****** rejects it as a tracking number. I even tried inputting it in the **** phone system and it rejects that number. I've been given 3 different dates that this check *supposedly* went out, and an invalid tracking number. I'd been told previously that a check can't be reissued because it hadn't been 30 days. Well, now it's been 32 days, and I spoke with supervisor ***** today who wanted me to wait again for the mail today. I explained that I'm fully done waiting, and she was going to ask her managers if they can reissue the check, they previously refused because it had been 30 days and "the post office has it." But the mail did just come and...surprise...no check. The post office worker was still here at my apartment complex, who showed me that all of their tracking numbers start with the number 9. I showed her this tracking number Personify gave me and she simply said "yeah, that's not us." So they've now given me 3 different dates and a fake tracking number. Their response is now that they're still working on it. I DON'T CARE that they're "working on it." I'm now late on rent and have gotten nothing but "the check is in the mail" for 3 solid weeks now. The postal worker also confirmed that there's no way a letter has been sitting at their local office for a week and a half. When I called into the post office, they told me there's no way for anyone to track when first class mail arrived. The post office worker gave me the following ammunition to use with Personify. "How exactly was that sent, because it would only have a tracking number if it was 2 day or priority?" I was told first class doesn't have tracking numbers and there's no way for anyone else to get that info because they don't scan it in. In other words, the post office workers themselves are telling me this sounds like complete bs. When I mentioned that part to the supervisor, I was told that the bank gave them that number...but then why can't we go back to the bank and get an actually valid tracking number?!
As I was writing this, ***** called back and said they're willing to direct deposit money to me, but they need another 3-4 days to confirm that the check was stopped and sent me a direct deposit form. That is progress to be fair, but I still can't call this resolved because I still don't have my money and 4 days puts us to the weekend. In other words, from my perspective, and given that they've completely squandered all benefit of the doubt at this point by anyone's standards...it gives the appearance that they're just stalling for another week. I obviously have zero faith left in this company after giving me 3 different dates that my check was sent out and then an invalid tracking number...a company who is now asking for basically yet another week. It's the 5th of the month, I'm late on rent because of these people and every answer they give me involves giving them more time but it's been 33 days now. Their answer to the BBB complaint is "working on it." We've been "working on it" for 32 days now, and the fact that they're still just telling me they're "working on it" *IS* the entire complaint. How is working on it possibly going to be an acceptable answer when the insanely inordinate amount of time IS the complaint. When you've been working on depositing my money into my account, "working on it" is not even a remotely acceptable answer almost 5 weeks later.
So no, this is not an acceptable answer. An acceptable answer would've been to admit their mistakes, take accountability, and issue me a direct deposit *immediately.* Instead they're just still kicking the can down the road till who knows when, we've just gone from "the check is in the mail" to "the direct deposit will be on the way whenever they get confirmation that they payment was stopped." Cool. Suffice to say I'm not exactly holding my breath at this point and am slowly but surely headed for eviction because this company has withheld my money for a full month and has literally and demonstrably lied to me about it multiple times now, including multiple different dates and a fake tracking number. I have a clear written record of all of that.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Business Response
Date: 08/27/2025
Thank you for your patience while we researched Mr. ********** concern. We resolved a case for Mr. ********* in which we addressed his concern. The ticket is #*******.
Initial Complaint
Date:07/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My personafi account was closed 5/26/25. Per their email l had one month to claim my $350 rewards. Busy June, and was one week late in telling them , Yes I do want the $350. Missed the deadline and they keep the cash. Just pay people the money they worked for and quit the s**** games!
Customer Answer
Date: 07/12/2025
I have heard from the business in response to my complaint. They said " you missed the deadline by a week" and we are keeping your money. This is just another layer of expense added to health care insurance premiums.
Business Response
Date: 07/22/2025
Thank you for your patience while we researched Mr. ******** concern. We currently have a case for Mr. ****** in which we have actively been communicating with the member in. The ticket is #*******.
Customer Answer
Date: 07/24/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
****
Initial Complaint
Date:06/11/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have no business with this company that continues to spam me with emails daily. I attempted to logon to cancel by clicking unsubscribe, but it requires I agree to a huge list of fine print and other non-sensicle legal stuff, and I refuse.I did NOT sign up, so I am not going to agree to anything to unsubscribe. I opened a Case with them to unsubscribe me case *******, and they are completely unhelpful.
Business Response
Date: 06/16/2025
Thank you for your patience while we researched Mr. *********** concern. We currently have a case for Mr. ********* in which we have actively been communicating with the member in. The ticket is #*******.
Customer Answer
Date: 06/18/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Vianca (Personify Health)
Jun 5, 2025, 09:32 EDT
Hello ******,

Thank you for reaching out to Personify Health Member Services.

The team has looked into this matter for you and we notice you have no login into your account to sign our T&C form.

You must complete this request in order for the team to subscribe the emails logs within your account.

,
Followed by me:
I didnt sign up for the emails and want to be removed.

I cannot sign in because I do not agree to the agreement.

Unsubscribe me please

Sent from my iPhone

They may be cancelling me as a member altogether if they can confirm the email list is removed/cancelled, I will accept that as resolution. I do not wish to hear from them again.

Business Response
Date: 06/25/2025
Canceling Mr. *********** account will stop all emails from being sent. Please note that the cancellation may take up to 30 days to process.
Customer Answer
Date: 06/25/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Please tell the business to go ahead and cancel my account. Again, I cannot login to cancel, never signed up, and will not agree to any T & C to make that happen.

Once the business writes back saying, "cancelled per customer request" or something like that, I will click "Accept Solution."

Thank you

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******
Initial Complaint
Date:05/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So i was charged $15 each paycheck from may 2024 to november 2024 ending in a total of ****** year to date as listed on my paycheck i have uploaded in this document. And also it has restarted charging $15 may of this year. I am an employee for ******** in ***************/ ******* health food service. My manager has said that it is through virgin pulse app by way of personify health website. I dont understand why i am being charged for not completing a task through their sites when i cant even access it. I have emailed personify health to obtain a password and email change within a few days and havent gotten an answer. I feel i am being scammed out of money and would like to be reimbursed. Its no way they should be withholding $15 a paycheck for not completing a task. Either that or im being lied to.
Business Response
Date: 05/21/2025
Thank you for your patience while we researched Mr. ****** concern. We currently have a case for Mr. **** in which we have actively been communicating with the member in. The ticket is #*******.
Initial Complaint
Date:05/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Personify Health and their gift card providers, *****, ************** and ****, refuse to honor the 5 year federal expiration law and MN state law prohibiting expiration date of gift cards. I have two gift cards from Personify Health (formerly Virgin Pulse) for Pulse Cash redemption that these service providers refuse to extend the expiration date or reimburse me in the amount of $46 (Expired end of 2022) for one gift card and $439 (Expired 30 Sept 2024) for the other. I would like to have these gift cards replaced with an extended expiration or refund check issued to me.
Business Response
Date: 05/20/2025
Thank you for your patience while we researched Ms. ****** concern. We resolved a case for Ms. **** on May 13, 2025, in which we addressed Ms. ****** concern. The ticket is #*******.
Initial Complaint
Date:05/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 28th, 2025, I saught medical attention and was charged for the full price of $234.00, even though I had active insurance to pay for it with ****. I called personify who manages the **** insurance for my former company, twice in the span of about 2 months and I have names and reference numbers, to resolve this issue, ti this date I nor my medical place have been reimbursed the money owed us, as I went ahead and paid it in full as this took too long to complete. Thanks
Business Response
Date: 05/19/2025
Thank you for your patience while we researched Ms. ******** concern. We currently have a case for Ms. ******* The ticket is #******* and once resolved a response will be sent to Ms. ****** to resolve her issue.
Initial Complaint
Date:05/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have repeatedly contacted Health Comp/Personify Health to stop sending me EOBs. Their app rarely works properly. I have contact numerous people and they all say unhelpful things like you need to sign up for paperless, which I already am. I even emailed the contact listed in ****** store and he was clearly not happy I reached out to him, he asked where I got his email address. Needless to say the app rarely works properly and I am still getting paper statements and no response.
Business Response
Date: 05/14/2025
Thank you for your patience while we researched Ms. ******** concern. We currently have a case for Ms. ******* The ticket is #******* and once resolved a response will be sent to Ms. ****** to resolve her issue.

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Personify Health, Inc. is NOT a BBB Accredited Business.