ComplaintsforGlitterati Style, Inc.

• Initial Complaint

  06/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new dress at the store on 23Apr2023. The dress was given to me with no apparent garment tags or any indicator of any designer of the dress. I was very surprised when I saw none affixed to the dress whatsoever after I purchased the dress for $398.00. I contacted the store where the dress was purchased on 23Apr2023 referencing the designer referenced on their receipt (attached). They replied that the designer was a brand new designer and that she did not want to miss the prom season and did not supply the store with any garment tags. The visible tags on the dress were a size xs/2 and a made in ***** tag only. Attached you will find all the correspondences regarding the non-labels and reasoning behind such. I also made them aware on the 23Apr2023 that there was a highly visible area on the dress where the sequins were missing. The designer also responded in a different email chain with a response corroborating the story of the store with a website link at the bottom of the email (attached). The website at the time may have had one dress and frankly looked made up selling dresses for **** ** dollars. Also I took the dress to a tailor to have alterations performed and she relayed to me that she had worked on the same dress for another client last year which makes me second guess the previous scenario from the owner of glitterati style. This designer *************** and the dress style I purchased is not referenced anywhere on the glitterati style website.

  

  Business response

  06/08/2023

  Tell us why here...As part of our response to the customer's complaint, we will attach email correspondence between our company, the customer and designer as well as the customer sales receipt. 
  The customer, *******, purchased a prom dress from our *******, ************* boutique on Apr 23, 2023. The prom dress they purchased, style 30001TT Electric Blue 2, was manufactured by Chandalier Inc..  She was given her sales receipt which clearly states the designer, style, color, and size of her dress. The dress they purchased was designed by award winning designer *************************. ****** had previously designed for multiple companies before starting her own company, *************** this year. *************** dresses are produced in *****. Production was delayed and the dresses were shipped to our store directly from ***** without the designer hang tags in order to get them before the end of prom season. The hang tags and beading were shipped to ** separately but were lost in shipping and never arrived. The dresses arrived at the end of March and we had them on display in our stores by the beginning of April. The customer purchased the dress and our check out associate only removed the Glitterati security hang tag before bagging the dress up for the customer. This is standard practice to remove the electric tags so they do not set off the alarm at the front door. Typically dresses have designer tags attached delicately to the dress and occasionally will fall off. Even dresses that arrive with the designer tags attached, occasionally fall off due to being secured by a few pieces of thread.
  Per our email correspondence with the customer, we explained the situation to the customer while involving the designer/owner of Chandalier. The customer also informed us that the dress was missing a small patch of sequins. Loose and missing sequins is common with all sequin dresses due to the delicate nature of the product. We always have available extra beading and sequins and offer additional beads/sequins upon request. Part of the job of the seamstresses altering sequined/beaded dresses is cleaning up loose strings, tightening eye hooks and straps, as well as filling in missing sequins at no additional cost. Most of these dresses have additional sequins at the bottom. If they are heming the dress, there are thousands of extra sequins on the extra material that they cut off during the hem. This is common practice with the seamstress. If someone purchased a dress from one of our boutiques and they had an issue with the sequins, We would have our in-house seamstresses fix/replace sequins at no cost to the customer.
  The designer apologized and offered to ship the customer a package of additional sequins and the designer hang tag. This brand is also sold as a private label and is sold in hundreds of different small boutiques including ours. Some boutiques will opt to put their own label on it and sell it as their own house brand. However, we were waiting for the designer, **********, to ship us additional tags.
  As far as the website link, we are not familiar with what link was provided to *******. We understand the designer has a new website under construction. In regards to there being no images regarding this brand's dresses on our website, we are still waiting for images, descriptions, and attributes from the designer. This is a process that takes the IT department to complete. As soon as it is completed, they will be displayed prominently on our website.
  
  

• Initial Complaint

  01/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We came to the ****** Store (Sunday January 22, 2023) for my daughter's prom gown. The gown we bought broke as soon as we got it home. My daughter tried it on to show her dad and the strap broke right off, not only that we discovered a large PULL in the back of the dress, almost as it the woman bagging it may have gotten it caught on her jewelry or something. I called the store only to be told that we will have to pay to have it fixed and to make an appointment with their alterations department. We expected FAR better quality from this store and I am convinced we got the bait and switch. We had found the gown and had asked them to hold it so we can check another store downstairs, before making our final decision. When we came back to purchase the dress it was brought out to use bagged and ready to go. Shame on us I guess for not trying it on again before walking out of the store. I am absolutely gutted that this company does not stand behind their product.

  Customer response

  02/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************************

• Initial Complaint

  02/22/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I visited the store with my daughter. They did not have her size in stock so I ordered it from their website. I paid for expedited shipping of 3-5 days. It has now been well past that window. I have sent multiple emails to confirm that my order will be shipped soon and have not received a response. Ive called and cant get any information. I paid almost $500 for this dress and all I have is an email from weeks ago saying that my order was received and paid for. It should have shipped by now since I paid extra for that. The event is early May and I need to know if we need to find another dress.

  

  Business response

  03/30/2022

  ******,
  
  When the order was first received, we placed the order with the designer. We normally receive a shipping info and confirmation number. They instead responded back because of the global shortage and shipping problems, they notified us that they would not be able to deliver your dress before your wear date. We immediately cancelled your dress order, and you should have received two automatic emails. One email that the dress order was cancelled and the other email from authorized.net that the credit transaction was cancelled.
  
  The transaction was not completed; therefore, the order has been canceled and payment voided as the dress was not available.
  
  Glitterati does not place hold on customers credit or debit accounts. When a customer uses a credit or debit card on our website, banks may put a hold on their customers account. This hold is usually released when the completed transaction is completed or canceled, but the release can be delayed a few business days, depending on the policy our practice of the individual bank.
  
  Thank you, 

  
  Kelly 

  Customer Service Manager 

  Glitterati Style 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩