ComplaintsforPatriot Fence Crafters, Inc.
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Complaint Details
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Initial Complaint
06/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Patriot Fence installed new fence with gates in August 2022. Over the winter a gate post warped. The gate post and panel are no longer flush and the gate does not automatically latch as installed. This is a pool gate. I have contacted Patriot Fence several times since April. I have submitted pictures directly to them as requested. Each time I speak with someone I am told someone will call me to schedule a time to come by. This still has not happened.Customer response
07/06/2023
I have not heard from the business in response to my complaint.Business response
07/23/2023
The customer called on 5/3/23 requesting we repair a latch that was not working properly. At the time, we told the customer we would get back to him when someone could come to assess and fix the problem. This was our busy time of the season and our crews were busy. Although it took us some time to address the issue, our intentions were to fix the latch. We recognize customers can get frustrated with the timing of completing projects and we respect that and do the best we can to handle all customer complaints professionally. Subsequently, we sent a crew to his residence on 7/15/23 and replaced his gate post and repaired his gate latch at no charge to the customer. This customer should be extremely happy with the fix.
Thanks,
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Patriot Fence Crafters
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.