ComplaintsforDone Deal Motors, Inc.

• Initial Complaint

  06/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a truck from Done Deal Motors in April of this year. Within the first two weeks the water pipe let go, (I payed $80 for a tow there) they fixed it. At this time they registered it and did the sticker themselves. When I got it back I brought it right in to my mechanic, who found an issue, Done Deal said they werent doing anything about it. Now less than 2 months later the truck I spent almost 20 grand on is sitting at my mechanic (********* ********* **) because they never submitted the extended warranty we bought. This is ridiculous, Im out so much money because these people arent honest or do the right thing. I want this fixed or I want my money back, there have been nothing but problems w it, Im so worried about our safety now, I have two little ones. The truck is going into gear by itself, its so dangerous

  

  Business response

  06/30/2022

  We have been in touch with the customer and we will reimburse them for the repairs that has been done to the vehicle after this case is closed.

  Customer response

  07/06/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint I will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  I did not accept this because Ive spoken to them, they already said they were mailing check, which they didnt. I dont trust them & in the meantime I have to now get a new tire because of how that one is plugged, this was seen by my mechanic.

  I dont trust them at all. They sold me a lemon, its been nothing but issues
  FAQ
  
  Regards,

  ****/*****

   

   

  

  Business response

  07/07/2022

  Hello ****,

  Per phone conversation with **** we came to understanding that Done Deal Motors will reimburse you with $1,340 check and that will be the end of the issue. Check has been issued on 7/5/2022 and has been mailed to you on the 7/06/2022. If this is not enough for you, we will put the stop payment on this check today and we can go different  direction. Please let us know a.s.a.p

  I tried calling you myself on 7/7/022 at 8:53am and left a voice massage. 

  Stop payment on the check will be done by 7/8/22 if we don't hear from you that this is the end of this issues. 

  Thank you

  Customer response

  07/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
    I received the check for reimbursement of repairs. Thank you 
  Regards,
  
  ****/*************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩