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Complaint Details
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Initial Complaint
04/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
So I order a their custom photo cakes they do. I order this cake on 4/10/24 to be picked up on today, 4/13/24 and they didnt even have the cake ready nor seemed to even know there was an order. As my husband went to go get the cake they gave him the run around saying they are looking for it but decided to just grab a random cake and scan it as if it was the cake I order which it wasnt. I order a Ice cream cake with a photo of woody and buzz lighter with blue icing to surround it with Cookie Monster ice cream with chocolate cake layer and the cake I got was a basic brown cookies and cream. Nothing of what I ordered for. This was 3 days in advance 72 hrs. I want my money back I paid $57.77 and the cake I got wasnt worth almost $60. This is extremely unacceptable. Order# *******
Business response
04/18/2024
The ************** Guest Support team reached out to this guest by email on 4/18/24 addressing their concerns with the appropriate teams.Customer response
04/20/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************Initial Complaint
04/05/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
The guy at the window either did not close the cover on the coffee all the way or squeezed the top when releasing it.It burned my right wrist spill the hot coffee all over my wrist. I contacted DD who forwarded the complaint to that manager. Who in a way was threatening me in the email.She said she wanted the receipt and coffee cup to see what happened on camera.! Like what! Really!! Well the cup was left on her property it never made it in my car secondly the receipt I do have I saved it but it was in my car. But I do have the pictures of my burnt wrist that I went to the walk in clinic to. And sent her those. Plus the 40$ I pd copay.Waited 3 days nothing from her. So emailed head quarters. All I want is my 40 $I will not be using DD no longer So she finally emails me says she will reimburse me the copay plus the order money in ******** but never asks where to send them to.!!!!!! And I am still waiting for all this.Business response
04/10/2024
The ************** Guest Support team reached out to this guest by email on 4/10/24 addressing their concerns with the appropriate teams.Customer response
04/15/2024
The local manager did send me a 49$ gift card, and a 20 $ donut donut gift card. So this dispute is settled
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
Merselina *******Initial Complaint
04/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
placed an order but order was canceled but dunkin app still stole funds off cardBusiness response
04/03/2024
The ************** Guest Support team emailed this guest on 4/3/24 requesting additional information and to speak about their concerns.Initial Complaint
04/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been going this establishment for years and have never had a problem. There was an employee hired within the last year who I feel is bullying/harassing me when I visit the establishment. At this point I am considering filing a lawsuit against Dunkin for emotional distress from this employee. I do not know her by name but have made a complaint to employee's Supervisor about her conduct. Months have went by and nothing has improved. Every time I order from this establishment, when the employee is at the drive through and she takes my order she will make comments about me to her co-worker right in front of me and also to me saying that I am "aggravating", "annoying" "Man I can't stand her" and I have even heard her after taking my order when she thought the mic was off saying "I can't stand her ass". This employee does not know me apart from making an order. This has gotten to the point where I do not feel comfortable going to this establishment as I feel like I am being targeted and continuously under attack by this employee. This is causing me emotional distress as I do suffer from mental health issues and do not like the comments being made to me by this employee. I want this to stop immediately and necessary action to be taken to prevent this employee from inflecting emotional harm to myself and whoever else (if applicable).Business response
04/03/2024
The ************** Guest Support team reached out to this guest by email on 4/3/24 addressing their concerns with the appropriate teams.Customer response
04/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
Acacia ********Initial Complaint
03/27/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered from the local Dunkin donuts 3x, all three orders had stale donuts and coffee that was watered down. Reached out to get a refund, no response. Dunkin should not be serving day old donuts, as the store is definitely not selling em from the same day and not discarding old donuts.Business response
03/28/2024
The ************** Guest Support team reached out to this guest by email on 3/28/24 addressing their concerns with the appropriate teams.Initial Complaint
03/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On 3/20/24 @7:15-7:30 AM I went in to pick up my usual dd mobile online order at ************************************************************. I walk inside and I go to the pick up section and I tell the lady on boards my name and that im picking up. She tells me ** going to have to wait in the order line. So i try to explain to her I order online and she started screaming about how she cant take the pressure of the job. At that point I ask for my money back. Another staff comes over and says you have to call for the refund. I ask for the number and if I can speak to the manager. No ones responding. So i stay on the phone with customer service but im on hold. I keep asking for the manager until the initial staff comes back and starts yelling at me saying how she doesnt understand why i cant wait in line to pick up my order. At that point I lost my temper and it became a heated exchange. After the staff who told me to call steps in and says she is the manager he name is *****, and im not gunna talk to her staff like that. I asked her why she didnt say anything to her staffand her response was you dont need to talk back and i lost it. Luckily i was still on the phone with customer service so they heard everything. Update to 5 days later I check my email and the "Franchisee manager" said I need to go back to the store to get my money. I expressed I felt threatened when I was in there last time. There was no remorse. They even declined coupons. So I went back to get the money. The real manager was there and informed me no one even told her about the incident or the complaint I filed. She gave me a refresher and that was that. That does not make up for the money spent, the time wasted, or the unprofessional staff.Business response
03/27/2024
The ************** Guest Support team reached out to this guest by email on 3/27/24 addressing their concerns with the appropriate teams.Customer response
03/28/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************Initial Complaint
03/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
on 3/15/24 i pulled up to dunkin drive thru at 10:15am and ordered an iced coffee / new empanada empanada was very very tough to bite into and now my teeth have been hurting ever since my iced coffee tasted like water and i feel as though i wasted my money i would like some type of compensation for my issue im very unhappy w this! this was an inconvenience especially because of the long lineBusiness response
03/18/2024
The ************** Guest Support team reached out to this guest by email on 3/18/24 addressing their concerns with the appropriate teams.Customer response
03/19/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Said i have to go back to the store for a refund but i do NOT wanna go back there im uncomfortable i dont see why you cant look up th transaction thru my Dunkin account under the email: *********************************************************;
they could of just gave me points for a new drink or my money back .. attached photo is of my Dunkin account w the transaction i am complaining about
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Bryanna
Business response
03/20/2024
The ************** Guest Support team reached out to this guest by email on 3/20/24 addressing their concerns with the appropriate teams.Initial Complaint
03/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
they add to much ice in the drink i got 5 drinks they mess all of them upBusiness response
03/18/2024
The ************** Guest Support team reached out to this guest by email on 3/18/24 addressing their concerns with the appropriate teams.Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
*********************************************** ***** order #*** 3/10/23 Case # ******** Through the app I ordered 3 donuts and two coffees. When I arrived at the location they did not have 3 of the 5 items ordered. I asked if I could cancel my order. They said yes. I never recieved my money or points back. I created a claim through Dunkin as well as sent two emails to customer service. They have not responded to me within the 48 hour period they gave me. I spent $8.00 and 500 points. I am seeking a refund of both money and points since I did not recieve the items I ordered.Business response
03/14/2024
The ************** Guest Support team reached out to this guest by email on 1/1/24 addressing their
concerns with the appropriate teams.Customer response
03/14/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************Initial Complaint
03/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My name is ************************* and a short while ago I returned a drink to the Dunkin Donuts on ********************, Park Avenue by the Tanger Outlets. The purchase was a large hot caramel macchiato that was purchased this morning for me while I was at work, and it was not correct. There was not receipt; it is not uncommon for people to not have receipts. The employee at the counter started to confront me about why I waited to return it. She then started to confront me about there was no label on the cup. I told her that was failure on part of employees to do their job by not placing label, and fixing the correct drink. She continued to argue and then bought two other employees upfront. One employee asked my why I didn't drink this drink that was made incorrectly; why would I.The employee at the register told me she was not going to replace the purchased item and she kept the cup of coffee I bought back. One other employee told me to leave the store. They have taken possession of a product I bought in and not returning it. All of the employees were inappropriate and unprofessional. They should not be arguing with customers and refusing them service when they have taken money for a product.I came in for the product to be replace. I would like my product or money.This is the email sent to a ************** for the ****** ** store by Tanger Outlets.Business response
03/13/2024
The ************** Guest Support team reached out to this guest by email on 3/13/24 addressing their
concerns with the appropriate teams.Customer response
03/14/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
This incident was so ridiculous by store employees. I think I deserve more and would like for this corporation to balance this situation with sending me a gift card. I had to drive out of my way, just to get the replacement coffee.
FAQ
Regards,********
Business response
03/20/2024
The ************** Guest Support team reached out to this guest by email on 3/20/24 addressing their concerns with the appropriate teams.
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