We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software

iZotope

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

This profile includes complaints for iZotope's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

iZotope has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • iZotope

      2 Avenue de Lafayette Boston, MA 02111-1750

    • iZotope

      PO Box 121232 Boston, MA 02112-1232

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a new Macbook Pro and can't use my Izotope products on it because it's asking for my serial number, which it won't take for some reason, and my iLok key, which I don't recall ever getting, so I'm locked out and Izotope doesn't have customer service, which I wish I had known before purchasing. Help me get my account authorized on my new laptop.

      Customer Answer

      Date: 10/23/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:03/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sold me a ************* 8 as a electronic plugin for my DAW, they failed to tell customers that the plugin doesn't work with my DAW. They don't offer a refund for digital downloads. Now my project is stalled and I'm out of $70, with a completely useless download

      Customer Answer

      Date: 03/22/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *****************************

    • Initial Complaint

      Date:11/17/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted written requests for tech support to the iZotope website on November 15 and 17 of 2023. The business has not provided the requested tech support. I tried to follow up on the written requests via telephone, but the businesss telephone number is always busy.

      Customer Answer

      Date: 11/30/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *******************************

    • Initial Complaint

      Date:10/06/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      October 2nd 2023, I needed to purchase RX 10 Elements plugin in order to use it when I edit vocals. Therefore I went on Izotope.com website, saw what I wanted and purchased it with my credit card via Paypal. Izotope website transferred me to an online shop called Native Instruments where I sealed the payment (order #*******) . I then received confirmation's emails, and later on the details to download the plugins, which I did. I was able to download it on the 3rd of October 2023, the next day, but the installation always failed despite following all the steps. I immediately tried troubleshooting the problem by contacting the product company (Izotope), the owners of the product, thinking it was a technical issue. Problem now is that Izotope company doesn't have a chat feature and their phone numbers ******************-234-1200) which I called 3x ALWAYS say that they're in a meeting and voicemail is full, so can't even leave a message. So on October 4th and 5th I sent them 2 tickets as they call it to the support team to get some help, received a reception invoice email for both messages, but still no response. So not to waste time, October 5th I decided to call the online shop who sold me the product (Native Instruments, located on6725 *****************************************************************************, phone **********) as well since I have 14 days prior to be refunded, but a voicemail ALWAYS says that they're busy and to call back later. To them as well, I sent 2 tickets notes to the support team. Their site says cannot refund if product downloaded, but the problem is the only way one knows if a plugin works or not is by downloading it. How do customers get protected? They could sell fake/plugins or software and decide not to refund it. All they should is to sell functional products. I have proof of products failing to install & email exchanges on my computer .I'd like to be refunded. I have until October 16th to be refunded and I ask for your help please.Thank you.****

    • Initial Complaint

      Date:12/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      IZotope support is non-responsive to my request to release iLok licenses for purchased exponential audio products after the failure of my laptop.

      Business Response

      Date: 12/14/2022

      Hello,
      Our apologies for the delay in responding to your ticket. Due to the holiday season we are experiencing longer than usual wait times. We have located your request and have submitted a reset for your license, you should now be able to activate through your iLok License Manager. If you have any trouble or need any help please respond in the thread with our support team, ticket number #*******.

      Thank you,

      ***********************
      Director, Customer Care

    iZotope is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.