ComplaintsforTimePayment Corp.

Leasing Services

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Initial Complaint
03/17/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We got a loan of $4000 from Time payment Corp for a white toner printer in November of 2023. When we received the printer we realized it was not the equipment we needed for our business. I called time payment Corp to return the printer and was told we could not return it and that we were stuck in the contract with no way out. I was also informed that the loan amount had more than doubled without explanation. Our payments then went up over one hundred dollars a month also without explanation. Because of the unexpected increase we fell behind on one payment and was told we had to pay $1400 to bring it current or they would repossess the equipment and we would still be responsible for paying the entire remaining balance of the loan. We receive bills with no loan balance, no original loan amount, no interest rate, no early payoff amount. I can't log in to their website to check any information about my account because the account number on the paper correspondence I receive doesn't match any accounts in their system. This company is a predatory scam and should have their business license revoked.
Business response
03/25/2024
TimePayment's response is attached.
Customer response
03/25/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******
Initial Complaint
03/14/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing urgently to address the inaccuracies on my credit report caused by the disclosure of my personal information to credit bureaus, resulting in significant financial and emotional distress.Under 15 USC 1681 Section 602, I assert my right to financial privacy and expect my information to be treated confidentially.Furthermore, as per 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot share account details without my explicit consent, which I have not provided.The discrepancies associated with TIMEPAYMENT CORP have negatively impacted my financial standing, requiring immediate correction.Additionally, I stress compliance with 15 USC 1666(b), which prohibits creditors from treating credit card payments as late under specific circumstances.Below are my account details for your reference:Account Number: ***************I urgently request a thorough review of my account, prompt rectification of credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. Your immediate attention to this matter is appreciated.Sincerely,*************************
Business response
03/25/2024
Please be advised this customer signed a Non-Cancelable Commercial Equipment Lease Agreement with TimePayment on July 10, 2018. Per the terms of the Lease, TimePayment has the right to inquire into and report on customer's credit, as she also signed as a personal guarantor. This account has been closed.
Initial Complaint
02/27/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My problem is that one company gave another company my information & that company is trying to collect. I know this because of "15USC 1681" that is not fair or legal. The account is not mine, I asked them to validate the *********** could not. I am not liable for this debt with TImePayment Corp. they did provide me with original contract i requested. (a)Accuracy and fairness of credit reporting The Congress makes the following findings:(1)The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system.(2)An elaborate mechanism has been developed for investigating and evaluating the credit worthiness, credit standing, credit capacity, character, and general reputation of consumers.(3)Consumer reporting agencies have assumed a vital role in assembling and evaluating consumer credit and other information on consumers.(4)There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy.(b)Reasonable procedures It is the purpose of this subchapter to require that consumer reporting agencies adopt reasonable procedures for meeting the needs of commerce for consumer credit, personnel, insurance, and other information in a manner which is fair and equitable to the consumer, with regard to the confidentiality, accuracy, relevancy, and proper utilization of such information in accordance with the requirements of this subchapter.(Pub. L. *****, title VI, 602, as added Pub. L. *****, title VI, 601, Oct. 26, 1970, 84 Stat. 1128.)
Business response
03/25/2024
Please be advised that customer signed a Non-Cancelable Commercial Equipment Lease Agreement on February 4, 2019, the terms of which allow for TimePayment to make inquiries and to report on customer's credit, as he also signed as personal guarantor. In addition, the terms of the Lease also allow for assignment of the account without notification to the lessee. TimePayment no longer owns this account, therefore customer should reach out to First Portfolio Ventures.
Initial Complaint
02/26/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
02/26/24: TimePayment charged Loss Damage Fee:$94.11 Property Tax Fee:$23.37 They charged these fees for insurance on the equipment. They were provided proof of COI showing the equipment was insured. They were given a copy of the check showing when the payment was made for the insurance and given the number to the insurance agent to verify everything. They still insist on charging a fee even though they have proof of coverage.
Customer response
03/08/2024
I have not heard from the business in response to my complaint.
Business response
03/15/2024
TimePayment's response is attached.
Customer response
03/18/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have not been refunded the $94.11 fee as you are suggesting. Every manager I have spoken with has told me that I will not be refunded the $94.11 L&D fee. The current bill due for 03/20/24 show a fee of $94.11. Unless you are now going to refund the $94.11 in April since I filed a complaint I havent seen any refund.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Business response
03/28/2024
************,
The $94.11 refund was issued as a credit on your March Invoice, and the fee has been removed from all future invoices as well. We hope this clarification is able to resolve any additional concerns you may have. Thank you.
Initial Complaint
02/22/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
One year ago, I made what I believed to be a prudent investment by entering into a leasing agreement for equipment. However, what initially appeared to be a straightforward transaction has spiraled into a distressing ordeal. Unfortunately, at the time of signing the lease, I failed to fully grasp the extent of its terms, which have since revealed themselves to be unduly burdensome.Upon closer examination, I discover that the terms of the lease would result in tripling the equipment's original cost, a fact that was not adequately communicated or understood at the outset. Furthermore, it has come to my attention that the total amount demanded by the leasing company under the agreement is an exorbitant $16,777.95 for equipment valued at only $5,000. I have already paid $4,336.68 over the past year and the outstanding balance remains alarmingly high. I also found discrepancies between the amounts debited from my account and the agreed-upon payment terms. I was blindsided by the imposition of significant additional fees exceeding $80 each month, which were never disclosed or discussed prior to signing the lease.Feeling misled and aggrieved, I contacted the leasing company today to seek clarification and resolution. They informed me that the payoff amount remained a staggering $14,000, despite my substantial payments and the discrepancies I had uncovered.I firmly believe that such deceptive practices not only breach trust but also breach the terms of our agreement. It is patently unfair for the leasing company to have subjected me to a predatory contract, exploiting my trust and financial well-being with undisclosed fees and inflated charges.I am compelled to demand liberation from the terms of this flawed and predatory contract. I insist on being released from the agreement, given the company's egregious overcharging and imposition of unanticipated fees.
Customer response
03/04/2024
I have not heard from the business in response to my complaint. What are further steps that can be taken to resolve this?
Business response
03/13/2024
TimePayment's response is attached.
Initial Complaint
02/19/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am a customer of **********************. My lease is up trying to return my equipment and have gotten absolutely no help or response from them. All I was told was that it is my responsibility to return the equipment and that the "equipment must be returned in good complete condition, except for ordinary wear and tear." The equipment initially came via on palates and was shrink wrapped. As a small business owner I am not able to replicate this and am concerned about the safety of the equipment being shipped back without these resources. I have called multiple times and have left messages without any response to date.
Business response
02/29/2024
TimePayment's response is attached.
Customer response
02/29/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

I never received a call from Time Payment. I called them multiple times and was told I would received a call back by the end of the day. That never happened. I still have no idea how to return the equipment, what service to use, how much it will cost, etc. They have to date provided NO instructions or guidance. In addition, their customer service has been rude and unprofessional every time I've spoken with them.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Ajay

Business response
03/15/2024
Good morning,
TimePayment would like to apologize for any negative experience you've had with our ***************** Please feel free to contact our **************** directly at: **************. We have made them aware of your trouble getting in contact with them and also requested that they reach out to you again as well. We sincerely hope this resolves your concerns. Thank you.
Initial Complaint
02/09/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Time Payment Corp (original creditor) sold my account to another company named *********************************.. I paid SCJ in full but the original creditor continues to report a balance of $1552 when there is none. They refuse to talk to me stating that they are no longer the servicer of the account but they still continue to report a balance. I disputed this with Equifax last month. The results were that they changed the balance to reflect a$ 0 dollar balance. This month is its being reported at Equifax as owing $1552 again. Time Payment Corp needs to report that there is no longer a balance owed on this account or delete the account from my report.
Customer response
02/19/2024
I have not heard from the business in response to my complaint.
Business response
02/29/2024
TimePayment's response is attached.
Customer response
03/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***************************
Initial Complaint
01/30/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Fraudulent fees. Being charged a loss and damage fee when what they have financed for us has not been lost or damaged. ******** a declined credit card fee when there is no such charge by any bank I have ever dealt with. Charging a tax processing fee? Just exactly what is that. Charging tax on a tax. Being charged $2.92 property tax and then being charged a tax on a tax that I am already paying? All of these are bogus fraudulent fees this company is charging.
Customer response
02/10/2024
I have not heard from the business in response to my complaint.
Business response
03/25/2024
Please be advised this customer signed a Non-Cancelable Commercial Equipment Lease Agreement for 45 months at $166.31 per month, plus applicable taxes and fees, the terms of which are detailed in sections 2, 6, 16 and 17 of the lease. The Loss and Damage Fee is also explained in section 16 of the Lease, this is a fee charged in lieu of customer insuring the ********************. All taxes are charged as provided by the taxing authorities in customer's jurisdiction. Please reach out to our *************************** for further clarification.
Initial Complaint
01/27/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I DEMAND THIS BE REMOVED FROM MY CREDIT REPORT AS I DONT HOLD A CONTRACT WITH TIMEPAYMENT CORP.
Customer response
02/07/2024
I have not heard from the business in response to my complaint.
Business response
03/25/2024
Please be advised customer signed a Non-Cancelable Commercial Equipment Lease Agreement with TimePayment on March 17, 2023, which he also signed as Personal Guarantor. TimePayment has the right to report to credit. The Lease was for equipment from Worldpay from FIS and was paid in full, and credit will be updated accordingly.
Initial Complaint
01/23/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I signed a lease for equiptment. My lease payment is fixed. Time sends me an invoice every month with a different amount. They charge extra every month and have some excuse for it. They even charge a late fee when its not late.
Business response
03/25/2024
Please be advised that customer signed a Non-Cancelable Commercial Equipment Lease Agreement for 33 months for a based monthly payment of $812.47 per month plus applicable taxes and fees per the terms of the lease agreement; fees may include a tax processing fee, damage waiver fee, late fees, decline fees and collections fees as described in sections 6, 16 and 17 of the lease. Fluctuations in the charges from month to month may occur due to variations in the tax rate passed to us by the various taxing authorities and the charging of any of the previously referenced fees. Customer may contact our *************************** for further clarification.

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