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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Airslate charged me $144 and I don't even know this company. I want my money refunded.
Business response
04/12/2024
Hello there!
This is to confirm that your subscription has been canceled and a refund has been issued for you.
Please check your Inbox for the email confirmation of the same.
We hope to see this case settled very soon!
Initial Complaint
04/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On March 30, 2024 there was unauthorized transaction of $144.00 as well as on April 6, 2024 of $144.00.Business response
04/09/2024
***** hi! Many thanks for reaching out and apologies if any confusion!
You indeed have a (still) active subscription with **. Hence, the system is trying to charge you. However, our records show that both charge attempts have been declined on your end (you were not charged).
To make this stop:
1) you can either login in pdfFiller and cancel the subscription yourself,
2) if you don't remember your login credentials, please email *********************************** One of our agents will verify you and then cancel the subscription manually.
Hope this helps!
Initial Complaint
04/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Aisrslate.com charged me $40 on Venmo. I do not know why or what forBusiness response
04/08/2024
****** hi!
Our records show that you've logged in today and canceled the subscription manually, so it is probably safe to say that the part "I do not know why or what for" is settled.
Since the subscription is already canceled, we are processing the refund now. Our Billing agent will email you to verify couple minor details for speeding up the refund.
We hope to see this settled very soon!
Initial Complaint
04/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have received numerous unauthorized attempts to extract funds from my Googlepay account. I have no idea who/ what this company is or about.Business response
04/08/2024
*** hi and many thanks for reaching out!
Yes, this looks like charge attempts from **, correct. However, we have nothing recorded for the email you've provided in this complaint.
Do you use other emails? Please let us know those.
We can surely make this stop, but just need to find you. But without the right email and for the last name ***** alone, we have too many potential leads, sorry.
In advance, many thanks for your cooperation on settling this!
Initial Complaint
04/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have got 2 charges to my bank account from a ******* Air Slate" that I have no idea what it is. I would like my money back and for them not to charge me any longer. Please help.Business response
04/08/2024
Hello there!
We have nothing recorded in our system for the Yahoo email provided in this complaint.
Which, most probably, means that the account was under a different email.
Please let us know your other emails (work, university/college, etc.) then.
Refund is no problem at all, however, we need to find you and cancel the subscription first.
Thank you.
Initial Complaint
04/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was charged $102 on my Venmo account from ********************** two hours ago. I did not make this transaction. I have never heard of this company. This is fraudulent charge.Business response
04/08/2024
Dear ******,
many thanks for reaching out and apologies if any confusion.
This is to confirm that your subscription has been now canceled and a refund has been issued for you.
Please check your Inbox for the email confirmation of the same.
If you have any further questions (since you do not recall experience with us?), feel free to email *********************************** we'll provide more data.
Initial Complaint
04/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have received many attempted charges from Airslate on my Venmo account for $144. Fortunately I dont have that amount sitting in my account so it has been declined all times it has attempted but I need it to be disputed before I do have the funds in my Venmo account for itBusiness response
04/03/2024
******* hi! Please email ********************************** and let us know your email (the one which was your login in pdfFiller) and also your Venmo user name.
We'll make sure the account is canceled and there are no further charging attempts.
Thank you.
Initial Complaint
03/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I received a fraud notice for a charge from this company through my Venmo. I have never done business with this company and my card is frozen now. I request immediate refund and explanation of fraudulent charge.Business response
04/01/2024
***** hi! Many thanks for reaching out and apologies if any inconvenience/confusion.
Please email us directly at *********************************** One of our agents will make sure there are no further charge attempts and that your account is canceled.
If needed, they could also provide you with the information on when and how this account has been created in the first place.
Thank you.
Customer response
04/01/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I am requesting a refund and for the amount charged. I had to take time off work to close my account due to fraud.
Please refund the amount charged and delete any of my personal information from your database.
I will not be emailing due to fears of further fraud.
Regards,*****
Business response
04/05/2024
Dear *****,
Dear BBB,
in the initial complaint the customer specifically mentioned that they asked the bank to close the account / block the card.
We are ready to provide a refund, but we need new payment details (we have only the older card which is blocked now).
This is the only reason why we have asked ***** to contact us directly: to get to know new payment details.
Now the customer is refusing to contact us and demands the refund (repeating again that they already went to their bank to block the card).
If we send the refund to an older account, it will return back to us due to card being blocked.
We are more than ready to cooperate but the customer needs to participate in this directly.
Hoping for your understanding here and thank you.
Initial Complaint
03/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was charged at 5pm yesterday (March 26) $156.38 charge to my Venmo account from ****************** **** I have never heard of this company. I have also emailed and disputed ALL charges with ***** for allowing this transaction. I cannot find any correspondence with this company regarding a product I may ordered. I have never signed up for any subscriptions via Venmo!Business response
03/29/2024
******** hi and many thanks for reaching out!
Looking at the screenshot you've sent, this is our subscription/charge indeed.
However, we can't find you in our system of records. The subscription is probably under another email?
Please let us know your other emails and also your Venmo user name.
Refund is no problem, we just need to find you in the system.
Thank you.
Customer response
04/02/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I was unsure how to respond to your request of more information such as email and Venmo account. My only emails are:
*****************
***********************
***********************
************************
Venmo is: @*****************************
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Brittany
Business response
04/05/2024
********, hi again and many thanks for providing all the necessary info!
This is to confirm that your subscription has been found, cancelled and a refund has been issued for you.
Please check your inbox for the email confirmation of the same.
We hope this settles the case!
Customer response
04/09/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************Initial Complaint
03/22/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I was charged ****** through my Venmo and now have a negative on my bank account. I have never been affiliated with this company before. Please help and am now worried if my account has been jeopardized .Business response
03/25/2024
Hello ****!
This is to confirm that we would be canceling your subscription and issuing a refund for you.
Please note, just in case, that your subscription with pdfFiller was associated with a slightly different email address (no dot in the name part).
Once the cancelation & refund are processed, you will receive an email confirmation.
We hope to see this settled very soon!
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Get a QuoteCustomer Complaints Summary
370 total complaints in the last 3 years.
203 complaints closed in the last 12 months.