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Complaint Details
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Initial Complaint
02/27/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I have tried multiple times and by multiple communication methods to contact RaceWire regarding merchandise that has not been received with respect to a virtual race in November, the "Flippin the Bird Virtual ****** Trot 2022". My confirmation number is **********, dated November 12, 2022. I registered myself and a co-registrant, both for the **************** Only" option. The registration page lists the Event Contact as RaceWire powered by Stack Sports. The registration page is available from the Internet Archive at web.archive.org/web/20221113214628/**************************************************** ; and is still posted (as "closed") at racewire.com/register.php?id=*****&topic=2#event_info *******registrant and I each received bibs but did not receive our medals or t-shirts. After receiving an email on November 23 stating "Your shirts should have arrived and if not, they will be there soon", I inquired via email to Stack Sports - which is where my pre-race inquiry was auto-directed - on December 1 ("Case Received - ********") and again on December 19, but I received no reply or goods.I inquired via email to RaceWire ([email protected]) on January 4 and again on January 12, but I received no reply or goods.I inquired via email to both RaceWire ************************************ and Stack Sports *************************************** on January 26 ("Case Received - ********"), and via the Contact Us form at the bottom of the RaceWire website (my.racewire.com/athletes) on January 26, but I received no reply or goods.I called RaceWire on February 7 and could find no way to leave a message; their voicemail system directed me to contact Stack Sports. I called Stack Sports on February 7 and left a message, and again on February 16 and left a message, and I still have received no reply or goods.I would still like to receive our medals and t-shirts.Thank you.Customer response
03/10/2023
I have not heard from the business in response to my complaint.
Business response
03/19/2023
I will get in touch with this person and make them whole. It was a missing tshirt and medal. All others were received via normal shipping. Sorry for any hassle!Customer response
03/29/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have received a refund from the business which will suffice in reference to complaint #********.
Thank you,
*******************Initial Complaint
08/20/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I'm a disabled Army veteran who participates in running events as a hobby but also for therapeutic reasons related to my disability. On July 1, 2021, I registered for the RaceWire (*********, **) sponsored Margaritas Made Me Do It 5K virtual running event. It sounded fun and I liked the unique tee-shirt and finishers medal RaceWire indicated in writing that I would receive. My credit card was charged $30.55, my bib number was ****, and the RaceWire confirmation number was **********. On July 30th, RaceWire sent me a U.S. ************** tracking number in an email message that said my tee-shirt and medal "...were on the way...". The **** tracking number is invalid. I have sent RaceWire no less than four email messages notifying them I have not received my tee-shirt or medal and the tracking number is useless. I finally mailed RaceWire a letter notifying them of my non-receipt of a tee-shirt and medal. I've been ignored and ripped off by RaceWire and the issue is unresolved.Customer response
09/01/2021
I have not heard from the business in response to my complaint.Business response
01/19/2022
We did not receive any correspondence from this individual prior to the BBB complaint. Our support email "[email protected]" is listed on the registration page. He may have been trying to reach out to the "no-reply" confirmation email, which is not a valid inbox.
It does appear that the original shipment was lost. A replacement shipment was sent on September 1st and delivered September 13th to the address listed during registration.
*********************
*******************************************************************************************Customer response
01/19/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************
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