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Business Profile

Online Event Registration

Racewire

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Event Registration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried multiple times and by multiple communication methods to contact RaceWire regarding merchandise that has not been received with respect to a virtual race in November, the "Flippin the Bird Virtual ****** Trot 2022". My confirmation number is **********, dated November 12, 2022. I registered myself and a co-registrant, both for the **************** Only" option. The registration page lists the Event Contact as RaceWire powered by Stack Sports. The registration page is available from the Internet Archive at web.archive.org/web/20221113214628/**************************************************** ; and is still posted (as "closed") at racewire.com/register.php?id=*****&topic=2#event_info *******registrant and I each received bibs but did not receive our medals or t-shirts. After receiving an email on November 23 stating "Your shirts should have arrived and if not, they will be there soon", I inquired via email to Stack Sports - which is where my pre-race inquiry was auto-directed - on December 1 ("Case Received - ********") and again on December 19, but I received no reply or goods.I inquired via email to RaceWire ([email protected]) on January 4 and again on January 12, but I received no reply or goods.I inquired via email to both RaceWire ************************************ and Stack Sports *************************************** on January 26 ("Case Received - ********"), and via the Contact Us form at the bottom of the RaceWire website (my.racewire.com/athletes) on January 26, but I received no reply or goods.I called RaceWire on February 7 and could find no way to leave a message; their voicemail system directed me to contact Stack Sports. I called Stack Sports on February 7 and left a message, and again on February 16 and left a message, and I still have received no reply or goods.I would still like to receive our medals and t-shirts.Thank you.

    Customer Answer

    Date: 03/10/2023

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 03/19/2023

     I will get in touch with this person and make them whole.  It was a missing tshirt and medal.  All others were received via normal shipping.  Sorry for any hassle!

    Customer Answer

    Date: 03/29/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have received a refund from the business which will suffice in reference to complaint #********.

    Thank you, 

    *******************

Racewire is NOT a BBB Accredited Business.

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