ComplaintsforVejigantes Restaurant
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Complaint Details
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Initial Complaint
11/09/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
My family and I were in the restaurant on 11/4 to celebrate my Mother In Laws birthday. We got the check after our meal, we paid and added a tip. It wasnt until the next day that I realized we had already been automatically charged a tip. I called the restaurant and spoke with a woman by the name of ******** who said she would need some time to find the transaction to reverse the additional tip I had written down. She said she would get back to me that day or the following. I have not heard back from her. I then sent an email to the restaurant exposing the situation again and who I spoke with and still I e heard nothing. I just want the additional tip I wrote Im not knowing I had already been charged for a tip reversed. It is card ending in **** and the total was ****** I have the receipt as well if needed.Customer response
11/20/2022
I have not heard from the business in response to my complaint.Business response
11/29/2022
Complaint #********
As you can see on the email 11/08 a request for the last 4 was asked. I didn't see that she wrote it on email but I did follow up. All she had to do is reply with last 4 or mention included on previous email!!! Money was refunded.Customer response
12/01/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.