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Complaint Details
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Initial Complaint
10/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Date of transaction: October 2, 2023 Method of Transaction: PayPal Name of Company: CPK Media Invoice Number: ********* Transaction ID: ***************** I canceled this subscription, however they continue to automatically renew.
Business response
10/10/2023
Milk Street subscription customer service has confirmed the account, cancelled the renewal and refunded this account at this time. Our sincere apologies for the inconvenience.Initial Complaint
08/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Recurring $5.00 payment for something I did not order. I maybe got a couple of what I thought were sample magazines but I never wanted to have a subscription, nor did I ask for a subscription to the magazine. This payment was initiated in 2020, Dec. 7. Because of the small monthly amount it slipped under our radar, but that adds up to a significant amount of money over nearly three years. I think this is what they counted onBusiness response
08/29/2023
Thank you for reaching out.
Milk Street does not show a current active account under this customer name and email. The previous subscription did expire as shown in the attachment on 7/31/22 and the last payment was processed 7/6/2021. We do not bill any accounts monthly, only annually. Hopefully this is helpful as we are not the source of the monthly payment.
Best,
Milk Street
Initial Complaint
06/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been charged 3 times in June for a total of $84.95. I do not recall ever subscribing to this magazine. I dont have an account with them, but they have charged me 3 separate times in one month. The charges appeared in my PayPal account. Im trying to get a refund of all charges.Business response
06/20/2023
We are only showing one charge on Paypal for this customer in the amount of $39.95 processed on June 6, 2023. We also have only one subscription for this customer which is a print and digital account. We are happy to refund the payment associated with the subscription renewal.
We do not show any charges other than the one mentioned previously and there are no duplicate charges on our end in Paypal.
Initial Complaint
07/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 7-14-22 CPK charged me $59.95 to renew a magazine subscription. Within hours of receiving the charge I sent an email to cancel. CPK sent me to their website where I cancelled. They replied that they were refunding $49.96 to PayPal (which they did). When asked why not the full amount they stated $9.99 was for the September/October issue, which I have not received and believe it has not yet even shipped. I have asked repeatedly for a full reimbursement and they will now not respond. Please assist me in retrieving the refund balance of $9.99. Thank you.Business response
07/20/2022
Hi ***
We had responded yesterday to the disputed charge and our subscription customer service team has issued a manual refund for the balance on the account. A check in the amount of $9.99 has processed and was mailed on 7/19/22. This should be received in the next **** business days. Our apologies for the inconvenience.
Best,
Milk Street
Customer response
07/20/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************Initial Complaint
06/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Apparently I am one of many scammed by this company. I enlisted in a "trial" subscription of their service, whatever that is (unless you count receiving endless emails per day a service). I made sure to opt out/cancel well before the $59.95 yearly fee kicked in, and received confirmation of same. However, I recently found a charge for that same amount on my card. When I called to dispute, I was assured that I'd receive a full refund, only to find $49.96 charged to my card the next day. When calling again after being met by 10 minutes of silence by one rep I was told this is in fact a "refund," and that it is prorated according to the amount of my subscription (that I never approved or wanted) that has elapsed. This is fraud, plain and simple, and I will never encourage anyone to ever engage with or trust this shady company. I have also requested that my data be scrubbed from its site, to no avail. I cant even delete my credit card info so they wont abuse it again. If you want something from the shop, just search for and buy from a reputable source. This is not it.Business response
06/16/2022
Our sincere apologies for the inconvenience. We hope the following provides some clarity and as always the information and guidelines regarding subscriptions are located on our website. At the end of the initial $1 for the 12 week trial, the cost to continue as a subscriber is based on which of our 4 subscriptions you have chosen. Your card will be charged at the end of the 12-week trial unless you cancel before that time. We will send you a renewal reminder email at least 30 days before your subscription is scheduled to renew. We do show that the subscription was canceled and we have requested an additional refund from the subscription department to fulfill the amount charged in full at this time. As to the credit card information, we make sure that this information is removed from the account. Also, the store account does not retain any payment information that can be charged after the transaction is completed. Again, we are very sorry for the inconvenience of this experience.Customer response
06/16/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The "clarity" you provide is irrelevant, as I've already made clear that I did everything within the proper timeframes. If my payment information was not accessible to you, why was I charged (twice) after I had canceled well before the trial was up? This operation is a scam and any prospective customer deserves to know of this outright and persistent abuse of personal data.
I cannot accept any response from this company until I have been refunded in full. As it stands, I haven't even received one of the two written confirmations I was promised with regard to the money that I am owed. The company is not doing me any favors offering to give me my money back, when I never authorized these charges in the first place.
Regards,******
Business response
06/21/2022
We show on 6/14/22 we processed a partial refund of $49.96 to go back to the card that was charged and we have also processed an additional refund of $9.99 as of 6/20/22 to go back to the card to compensate for the full amount of $59.95 that was charged on 6/8/22. Again, our apologies for the inconvenience.Initial Complaint
03/30/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 3/18/22, I ordered four bottles of Maple Syrup and other liquid products, on 3/26/22, I received the order damaged. The bottle or bottles of syrup was leaking from the box causing a mess in front of my step. I was not home at the time to receive the delivery, if I were, it would have been refused. Since this mess was left on my step, I refused to bring it into my home, I did not want to get cut from the broken glass if the glass was cracked. It was Saturday and I was not bringing it into my home, at that moment, I decided to send it back. Unfortunately, I had to go to Fed Ex since I missed the delivery truck. It cost me $69.44. I notified MilkStreet, through emails, they apologized and refunded me immediately, however, Milk Street is refusing to reimburse me the shipping cost of returning it. I shop online all the time, and never had an issue with leakage, so I'm not aware of companies not taking ownership of shipping returns. Milk Street shipping dept. failed to properly package the box especially if the box contained liquids. I refused to clean up Milk Street mess and avoid cutting myself. I've ordered from this company on several occasions. This is an outrage; I just want my money back for shipping. I've cancelled my subscription with this company. Breakage and damage happen all the time through shipping, but if you decided to open a damaged package of liquids, trips, slips and falls could happen and you're on your own. This company needs to put in place a SOP about if a customer misses the delivery truck, should have the option to return and be reimbursed. The Order # 397745, the card was charged in another name, but it was for Tareyah Kennerly.Initial Complaint
12/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased several books totaling over $50.I was supposed to receive free shipping. No where does it say in the email promotion they sent that shipping is for contiguous states only. I have sent more than 5 emails requesting a call back from a manager. I have not received a call back. I keep getting canned responses apologizing for confusion. I want to get the items I paid for AND get free shipping as quoted.Business response
12/09/2021
******************:
You placed your order from Milk Street's Black Friday Cookbook Sale email that was sent on November 26th. That email offered free standard shipping for orders over $50 to addresses in the contiguous ************* only. I have attached a screen image showing the language in the email. You also selected a ***** 2-Day premium shipping option upon checkout that was a higher delivery service than standard shipping. Even if you were in the contiguous **, choosing a shipping service other than standard shipping would override the free shipping option.
To resolve your inquiry to your satisfaction, if you wish to have a new order placed for the 3 books you ordered (Cookish + Milk Street Tuesday Nights + Milk Street Tuesday Nights Mediterranean) and have it shipped standard delivery, we will be happy to place the order with no cost for your standard shipping. If you would like that, just email us at ***************************************. I will alert the store team that monitors that email address in case you wish for them to help you with that order.
Thank you and have a happy and safe holiday season.
*****
Initial Complaint
10/26/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I never authorized a payment or subscription to their magazine for $59.95. I was billed to my PayPal for this amount at 3AM on 10/26./21. I immediately cancelled this and they still said they would **** me for $10.00 for the one they already sent. This is outrageous. So I called the company and they said they would refund the entire amount. And then I got an email that still subtracted about $10.00 from the refund. I did not order this and do not want it. Please urge them to refund the rest of this to my PayPal immediately. They caused me a problem with my balance to pay my bills. ************************* ******************************************Business response
11/02/2021
****:
Milk Street has processed a manual refund for $9.99 that was processed on October 29 and should arrive within **** business days. **************** formerly refunded you $49.96 as a pro-rated refund for the $59.95 membership renewal so this will fully refund your membership order. If you have not received your refund check by November 10th, reach out to me at **************************************.
You placed your order for a Milk Street Insider 12 week trial membership order on July 25th from our Welcome to Milk Street email. Following is the order form for the order that you signed up on. The trial membership discloses that the $1 trial membership will renew at the end of the trial period for an additional annual membership at the price of $59.95 unless you canceled your membership.
This is the order page that you subscribed on.
https://joinmilkstreet.com/pubs/KT/MLK/membership_choose_12for1_insider_welcome.jsp?cds_page_id=******&cds_mag_code=MLK
I apologize that this caused your any inconvenience. Since one of your 6 issues for your renewed membership already was processed last week (the N/D 2021 print magazine is on its way to you), the customer service rep that you spoke with processed your refund as a pro-rata refund for 5/6ths of your remaining membership. However we have gone ahead and issued the refund for the remaining $9.99.
I hope you and your family have a safe and joyful Holiday season,
*****
Customer response
11/02/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************
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