Travel Services
Hopper USA, Inc.Reviews
This profile includes reviews for Hopper USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 214 Customer Reviews
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Review fromLafonza C
Date: 08/05/2025
1 starBad customer service and they keep telling me they spoke to the hotel and they denied your refund is unbelieveable when I cannot ever contact the hotel. I need to leave a bad review on the hotel as well. I call the hotel because hopper said it was probably better for the customer to contact the hotel directly for remorse, but the hotel left me on hold and hung up on me after 20 mins of hold or kept transfering me to another line with no help. And Im confused as to why hopper is not trying to help when we pay them a service fee. $3444 is not something a person who works hard want to loose. All I'm say hopper should provide more support rather thsn telling us to speak to a hotel who just want to take all or money ?????. International at that. Plus there should be a penalty charge according to the confirmation email but they won't honor that either they just want to take all our money. Bad business on both ends. We need reached our destination due to reason beyond our control there should be some type of understanding of this especially if we have proof but they do not ask for proof just deny, deny, deny and take, take, take without service rendered.
Hopper USA, Inc.
Date: 08/06/2025
We're sorry to hear that your experience with Hopper was less than satisfactory, as this is certainly not the kind of experience we wish for our users to have. I understand that you're requesting a refund for your hotel booking. Upon checking our agents did their best in coordinating with the supplier and the hotel but despite their efforts the property did not authorize a refund for your booking. I understand that this is not the result you are wishing however please understand that we are 100% by the policies imposed to your booking and without the hotel approval we cannot process anything on our end.
Should you wish to discuss this over the phone feel free to call us at *************** ****************) (Available 24/7, Toll-free).
Review fromS. H.
Date: 08/05/2025
1 starPoor Experience Lack of Transparency and Consistency My experience with the Hopper app has been deeply disappointing. Since June 16, *** made multiple attempts to get support regarding an issue involving the airlines, but I have yet to receive clear guidance or timely updates from either Hopper or the airlines.While I can get a hold of someone, Ive had to re-explain my situation each time because Im constantly transferred to a new agent. Ive called 24 times and spoken to 23 different people not one of them had proper context or continuity from the previous conversation.This situation has been incredibly frustrating due to: A lack of transparency in communication between Hopper and the airlines Delays in receiving critical information, which affected my ability to take timely action Not being copied or included in any correspondence between Hopper and the airlines No consistency in customer service, forcing me to start from scratch with every new agent I expected a much higher level of coordination and accountability. I wont be using this app for any future travels!!Hoppers response is both disappointing and dismissive. Rather than accepting accountability, it offered a backhanded apology while ultimately placing the blame on me the *********** make matters worse, *********************** response to contact the airline directly. I tried that. The airline made it very clear that because the booking was made through Hopper, they would not speak to me or make any changes everything had to go through Hopper. That advice was not only unhelpful, it showed a lack of understanding of how third-party bookings work.This experience has been incredibly frustrating and has severely impacted my trust in your platform.If Hopper values its customers, I strongly urge you to reassess your customer service model and take accountability when things go wrong.Hopper USA, Inc.
Date: 08/08/2025
After a thorough review of your bookings, Z-K1COABHK9 and O-2R72J, it has been determined that these reservations are for past dates. We understand your request for a full refund due to a medical reason. This matter has previously been handled by our management team, and a refund request was submitted to our partner for a one-time exception. However, despite multiple communications, our request was denied. While we empathize with your situation and would like to facilitate a refund, we are unable to do so as Hopper is entirely bound by our partner's policy and cannot process refunds without their explicit approval.Review fromBrittni H
Date: 07/19/2025
1 starPurchased hotel through hopper the hotel was in ******** and when we got there was overbooked. Not our fault. Tried to contact hopper, they ignored and refused to talk to us. Didn't get a refund for that hotel and had to purchase a new one on our own. Also bought flights through hopper two separate one ways purchased the same day, same time I clicked cancel at anytime on one and meant to on the other one, clicked change anytime, hopper told me that I can change not cancel, and they said they cannot because they don't have access since I didn't click the cancel button the airline would have to refund us because they can't. But my change anytime wouldn't work in the app, so they said if I purchase a new flight through them, a cheaper one I can be refunded the difference and that old flight canceled... which I don't want to chance since they were so insist they don't have any access to cancel it. I'm not about to spend more money on a flight I don't need for them to tell me they can't refund me for either.Hopper USA, Inc.
Date: 07/24/2025
We acknowledge receipt of your review and sincerely apologize for any inconvenience you have encountered. We deeply regret that your experience with our services did not meet your expectations, and we appreciate you bringing this matter to our attention.
Upon a review of your booking Z-O2N2ASR8U, it appears that you have a confirmed flight with ******* from ****** to ********** on 26 September. We understand that you have reached out to our support team regarding cancellation; however, based on the booking, you purchased the "Change for ******************** not "Cancel for Any Reason." Consequently, we cannot proceed with the cancellation as this is not covered by the "Change for ******************** We understand that this information was provided in the email confirmation sent after the purchase. Please note that we highly recommend our customers review all details before completing payment.
Review fromT. s.
Date: 07/08/2025
1 starCharged me for 2 rentals on the same day because they could not find my original imagine that so I rebooked and when I did the next day both rentals where on me I called they said they could not refund my $500 plus because it was non refundable which was not my fault they lied and said the original was not made They charged me for two cars on the same trip . Stay away from them at all cost . Please share as much as you can . Freaking liars and thiefsHopper USA, Inc.
Date: 07/11/2025
We acknowledge receipt of your complaint and sincerely apologize for any frustration and inconvenience you have encountered. We deeply regret that your recent experience with our services did not meet your expectations, and we appreciate you bringing this matter to our attention.
We have thoroughly reviewed your record and found two separate booking attempts. The first booking, with confirmation number **********, was made on April 28th. The second booking, with confirmation number **********, was made on June 10th.We understand that you contacted our support team regarding this matter. We subsequently submitted a cancellation and refund request to our partner; however, this request was denied due to their policy. As this pertains to a past-date booking, we are unable to proceed with a refund. While we would like to accommodate your request, we are unable to do so as Hopper is bound by the policies of our partners and cannot process a refund without their approval.
T. s.
Date: 07/13/2025
Thats a crock of crap!!!!You got paid for two rentals when I only needed 1 car ! You can work with them too!! I will be the biggest thorn you ever saw so I hope I cause you thousands of dollars of loss revenue because you screwed me out of $$$$$$T. s.
Date: 07/14/2025
Thats a crock of crap!!!!You got paid for two rentals when I only needed 1 car ! You can work with them too!! I will be the biggest thorn you ever saw so I hope I cause you thousands of dollars of loss revenue because you screwed me out of $$$$$$Hopper USA, Inc.
Date: 07/17/2025
We sincerely apologize for any frustration and inconvenience you have encountered. We deeply regret that your recent experience with our services did not meet your expectations.
As previously advised, our car rental partner denied our refund request for this concern. Since you mentioned in your conversation with our support team that **** approved the refund, I suggest you send us written proof of this approval. This will enable us to re-engage with our car rental partner. At this time, as much as we would like to proceed with the refund, we are unable to do so without further documentation.
Review fromDenise D
Date: 07/03/2025
1 starI booked a trip through Hopper and I just called the hotel to confirm and they informed us they DO NOT take reservations Hopper and we were set to leave out of state in the morning for the holiday unknowingly without a place to stay! Calling customer service is EXTREMELY difficult and we are reaching no resolution and I am having difficulty with the refund process.Hopper USA, Inc.
Date: 07/04/2025
We are writing in response to the complaint you recently submitted to us. Please accept our apologies for any frustration and inconvenience you have experienced. We deeply regret that your recent experience with our services did not meet your expectations, and we appreciate you bringing this matter to our attention.
Upon a thorough review of your record, I can see that you have reached out with our support team for the concern. We can confirm that your booking BKNRCGRHCP75 with Cabana Motel has been successfully cancelled, and the charge has been refunded to your original form of payment. Booking F98B2JBJN848 at Crystal Inn & Suites Atlantic City Absecon remains confirmed. Again, we apologize for the inconvenience.
Review fromRebecca A
Date: 07/02/2025
1 starDo not do business with Hopper. They are an app for travel. Every single part of the app says there are no extra hotel fees. I looked at the reservation on the app no extra fees. No mention of potential extra fees. The hotel is charging me almost $1000 in extra fees. Hopper says that they allegedly sent an email (why would I check email when every single detail including reservation codes is in my app??), and that the email says there may be fees. Its the worst bait and switch ever. DO NOT USE HOPPER.Hopper USA, Inc.
Date: 07/04/2025
We are writing in response to the complaint you recently submitted to us. Please accept our apologies for any frustration and inconvenience you have experienced. We deeply regret that your recent experience with our services did not meet your expectations, and we appreciate you bringing this matter to our attention.
Upon a thorough review of your record, 2GJJPW7B498Q, I can see that you have already reached out with our support team and your concern has been escalated with our management team for further investigation and consideration. Based on the email confirmation that was sent to you at the time of your booking. This confirmation clearly stated that the property may ask to pay for additional fees, and a detailed breakdown of the amounts was also provided. We also understand that this information was presented to you for review before you completed the payment and finalized your reservation. We believe that transparency in our pricing is paramount, and we strive to ensure all costs are clearly communicated to our customers prior to purchase.Review fromLei C
Date: 06/20/2025
1 starI refuse to book with ****** again. Its better to go directly with the company youre choosing because modifications/cancellations are not possible with Hopper. With Hopper, I tried to make a change minutes after I booked and it wasnt allowed. The 3rd party told me they wouldnt help and me and Hopper told me they couldnt help me; terrible business practice. Checking prices works, but stop there!Hopper USA, Inc.
Date: 06/22/2025
Hello,
Apologies for the inconvenience. We understand that you would like to modify your car rental booking 9941001104. Upon checking, the reservation you agreed to book was strictly nonrefundable and nonchangeable. These policies are set by the car rental and are beyond our control. Despite our efforts to coordinate with the vendor, they did not grant us an exception or authorization to modify or cancel the booking.
If you have questions or need further assistance, feel free to call us at *************** ****************) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require.
Review fromRob L
Date: 06/20/2025
1 starRented a car on the hopper app - was directed to TPA ( airport) in which the app assigned me to location quite some distance away in which was a SCAM. Wanted credit card asides from the one I reserved with to charge all these extra fees. The guy became irate when I said no and hopper declined to give money back. The name of the rental place was Rentawreck.Hopper USA, Inc.
Date: 06/22/2025
Hello,
Apologies for the inconvenience. We understand that you would like a refund for your car rental booking AVWMZ9 due to the issues you encountered when you pick up the car. We would like to let you know that we contacted the car rental multiple times, but they did not authorize any refund. However, as a gesture of goodwill, we have fully refunded the booking on our end. A total of $35.04 was refunded to the same form of payment used. Please note that refund processing will take 7 to 10 business days. Hope this resolves the issue.
If you have questions or need further assistance, feel free to call us at *************** ****************) (Available 24/7, Toll-free). Our dedicated customer support team is available 24/7, ready to offer the assistance you require.Review fromBobbie B
Date: 06/16/2025
1 starDo not ever book with hopper. I had a very bad experience with them. I booked a flight and purchased travel disrubtion insurance with my tickets. Their policy is if a flight is delayed for over 2 hours then you get a refund. We had a 24 hour delay and had to end up driving home. We called numeruous times and have been sent in circles back and fourth. They refuse to honor this insurance we bought and told us it is not their problem after our 9th time calling and trying to figure it out. Awful customer service and do not honor their policys!Hopper USA, Inc.
Date: 06/19/2025
I am writing in response to the complaint you recently submitted to us. We understand that you are seeking assistance with a matter related to your flight reservation M-2FOO9Z, and we appreciate your patience as we worked to resolve this for you. Upon a thorough review of our records, we can confirm that you initially contacted our support team on June 10th regarding this specific concern. We have carefully examined the details of your request and have determined that you are indeed still eligible for the *********************************** that you purchased at the time of your initial contact with us. In line with our commitment to providing excellent service, we have initiated the redemption of your ***********************************. Please note that refunds typically take 3-10 business days to reflect on your statement. However, in many instances, the process is expedited and completed sooner. It is important to highlight that certain card issuing banks, especially those associated with debit cards, may have longer processing times, extending up to two billing cycles (***** days). This specific timeline is determined by your banking institution, and unfortunately, we are unable to expedite this process.Review fromEbony J
Date: 06/11/2025
1 starI booked with hopper I didnt know I was charged for a hotel at ******* I phone died . I reached out to hopper about this matter and wanted to cancel and get a refund they did not provide me any assistance I then express that I was homeless at the moment and needed my money back I had gotten a reservation under someone else name due to my phone dying and no knowledge of payment going through . They did nothing I am $66.09 dollars short and didnt even get the room booked please help I need my refund asap .Hopper USA, Inc.
Date: 06/14/2025
Hello!
We apologize for the inconvenience and for the delayed response.
Upon checking you already called our customer service and one of the agents was able to secure an approval from the property to cancel the booking free of charge hence a total of $66.29 was refunded to your account. Thank you!
If you need further assistance feel free to call us at *************** ****************) (Available 24/7, Toll-free).
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