Complaints

This profile includes complaints for GoodCar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GoodCar

  PO Box 130369 Boston, MA 02113-0007

  
• 

  GoodCar

  227 Lewis Wharf Boston, MA 02110-3927

  
• 

  GoodCar

  28 Atlantic Ave Ste 227 Boston, MA 02110-3802

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After purchasing a vehicle history report for $1, this company enrolled me in a subscription service that cost $29.95 per month without my knowledge. My credit card was charged on August 8 and on September 8th. I made the $1 purchase on August 1st. This company employs underhanded techniques to charge customers for their subscription service, making it appear to be a one-time purchase.

  

  Business Response

  Date: 09/18/2025

  To whom it may concern,

  I would like to let ****** ******* know that this BBB complaint is filed under Infotracer.com, but ****** ******* subscribed to a partner site GoodCar's trial service for $1.00.

  After careful review of this complaint, I can see that this customer contacted our *********************** Team via chat. Our system indicates that one of our dedicated ************* Representative responded to this customer's concern.

  On the checkout page of GoodCar, if the customer chooses to cancel their account within the trial period, the trial fee will be the only amount billed. If the account is not canceled after the trial period, the customer will be charged the monthly billing fee. Customers must agree to the billing terms before payment is accepted.

  Please see GoodCar's checkout page here:
  ****************************************
  

  As a courtesy, GoodCar has processed a refund of $29.95 on 09/18/2025. Please allow 3-5 business days for the refund to process. If there's anything else we can help ****** ******* with, please let us know.

  Sincerely,

  The Infotracer.com's Support Team

  
  

• Initial Complaint

  Date:09/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property Checker has attempted to charge my debit card twice in the past two weeks, each time for $35. Nowhere on their website is this recurring charge disclosed. Additionally, the platform does not provide an option to remove my card from the account or to cancel these ********** a result, I have had to block my debit card to prevent further unauthorized transactions. My bank has flagged these attempts multiple times and even asked if this might be a scam.I am filing this complaint to report Property Checker for unauthorized billing practices and lack of transparency.

  

  Business Response

  Date: 09/18/2025

  To whom it may concern,

  I would like to let ****** ******** know that this BBB complaint is filed under Infotracer.com, but ****** ******** subscribed to a partner site PropertyChecker.com trial service for $1.95.
  After careful review of this complaint, I can see that this customer contacted our *********************** Team via chat. Our system indicates that one of our dedicated ************* Representative responded to this customer's concern.

  On the checkout page of PropertyChecker, if the customer chooses to cancel their account within the trial period, the trial fee will be the only amount billed. If the account is not canceled after the trial period, the customer will be charged the monthly billing fee. Customers must agree to the billing terms before payment is accepted.

  Please see PropertyChecker's terms here:

  ************************************

  I believe this resolves the issue. Have a great day!

  Sincerely,

  The Infotracer.com's Support Team
  
  

  
  

  Customer Answer

  Date: 09/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:09/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attempting to remove my personal and private information from websites and companies which have personal information either for sale or for free. I have found my information on this business' site. I have requested removal, though they state they will not complete my request as my STATE in which I reside does not have a law. I am requesting removal of my personal information, this is should not depend upon the state. The website advertises that they are a "BBB Accredited" business. This is not good business practice, and is extremely frustrating for someone who does not want their personal information readily available.Please note, there were several addresses associated with "infotracer.com".Thank you.

  

  Business Response

  Date: 09/18/2025

  Dear ****,
  
  We understand your concerns and want to assure you that we take privacy very seriously. The platform where you submitted your request complies with all applicable state privacy laws. Because your state currently does not have a law requiring removal of such information, your initial request was not processed.
  
  Nonetheless, we fully recognize your concerns and are committed to assisting you. We have taken the necessary steps to remove any reports related to you or containing your personal information from our database.
  
  If you have any further questions or concerns, please dont hesitate to reach out. 

  Sincerely,

  The Infotracer.com's Support Team

• Initial Complaint

  Date:09/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am submitting a formal complaint regarding the unauthorized use of my personal data. This company has posted my personal information online without my knowledge or consent. This is a serious violation of my privacy and puts me at risk of identity theft and other potential *****.I am requesting that the BBB intervene and assist in having my personal information removed from their website and any associated platforms.Details of Complaint:Company name: InfoTracer Website/Platform where information is posted: Type of information posted: ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** Date I discovered the issue: 9/12/25 Requested Resolution:I request that my personal data be removed immediately from all websites, listings, or platforms where this company has posted it. I also request confirmation that the company will not continue to use, share, or publish my personal information without my consent.Thank you for your assistance in protecting my privacy and addressing this matter.Sincerely,***** ******

  

  Business Response

  Date: 09/16/2025

  Dear *****,
  
  We value your privacy and apologize for any inconvenience you may have experienced. We take such matters very seriously, and I assure you that your concerns have been addressed.
  
  Per your request, InfoTracer has complied with your request and removed your information within our services.
  
  Thank you for bringing this to our attention, and we appreciate your understanding.

  Sincerely,

  The Infotracer.com's Support Team

• Initial Complaint

  Date:09/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had recurring charges from ******** without my permission.

  

  Business Response

  Date: 09/15/2025

  To whom it may concern,
  
  I understand the concern expressed by ******* ******.  After reviewing the screenshots sent by ******* ******, we have determined that the company she was pertaining to is not associated with INFOTRACER. Please note we are not associated with INFOTRAX, they are a separate entity, and I am unable to speak to the availability or quality of their support. Please reach out to them about the charges you are receiving. If there's anything else we can help you with, please let us know.

  Sincerely,

  The Infotracer.com's Support Team

• Initial Complaint

  Date:09/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged me for month after 1 day and I ******,z2ed it.

  

  Business Response

  Date: 09/10/2025

  To Whom It May Concern;

  I can understand the concern expressed by **** *******. I was able to locate the account in question. It appears sign up took place on 09/02/2025. The email address associated matches the one provided by **** Lohmann in the related correspondence with the Better Business Bureau. I have also reviewed the account and do not see any cancellation request before the rebill date (09/09/2025). Since **** ******* canceled the same day she was charged, we went ahead and processed a refund of $24.95. It is dependent on the account holder's financial institution to post the returned funds to the receiving account. We kindly ask that **** ******* reach out directly to their bank or financial institution for further help on the matter. If there's anything else we can help you with, please let us know.

  Sincerely,

  The Infotracer.com's Support Team
  
  

• Initial Complaint

  Date:08/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on to info tracer to see if I could get some information on a person that ran into me and left the scene. I paid them $2.99 and never agreed to any auto renewal. Next thing I know they charged me $24.95 for auto renewal which I was very careful not to agree to anything like that. On top of that I got no beneficial information. Only the type of car which I already knew.

  

  Business Response

  Date: 09/02/2025

  To whom it may concern,

  I can understand the concern expressed by ****** *********. I was able to locate the account in question. It appears sign-up took place on 08/22/2025. The associated email address matches the one ****** Sherfield  provided in the related correspondence with the Better Business Bureau. At the time of enrollment, the customer agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. A confirmation email was sent detailing the same. This information can also be found in our Terms of Service, *******************************. Our billing descriptor includes the website URL, and for the further convenience of our customers, we also provide easy cancellation with the click of a button, with no need to contact Infotracer.com directly. It also appears our 24/7 ************* Team, which can be reached by phone, chat, or email, was not contacted by ****** ********* for support.

  Please also know that we have sent you an email on 08/26/2025 that your account is set to renew on 08/29/2025 but we did not receive any response from you or any request to cancel. We have reviewed your account and can see that you canceled a day after your account was renewed.

  As a courtesy, we have processed a refund of $24.95. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help you with, please let us know.

  Sincerely,

  The Infotracer.com's Support Team

  
  

  Customer Answer

  Date: 09/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *********

• Initial Complaint

  Date:08/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an opt-out request to remove personal information from InfoTracer's database on August 19, 2025. According to their FAQ, removal should occur within ***** hours. Despite multiple follow-up emails to their privacy team and receiving confirmation that my request was being reviewed, the information remains visible on their website after 72+ hours. The company is not honoring its stated removal timeframe or responding to escalation attempts. I followed their official opt-out process but they have failed to remove the data as promised in their terms of service.

  

  Business Response

  Date: 08/27/2025

  To Whom It May Concern,
  
  Upon review, we found that your initial opt-out request was submitted using an unsecured email address. In accordance with applicable privacy regulations and to safeguard your personal data, we are required to verify your identity before processing such requests.
  
  However, since you contacted our privacy team last August 21, 2025, we have taken the necessary steps to remove any reports related to you or containing your personal information from our database and have sent you a confirmation email dated August 24, 2025.
  
  This is our final response and, unless we hear from you otherwise, will consider this matter closed.

  Sincerely,

  The Infotracer.com's Support Team

• Initial Complaint

  Date:08/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to infotracer.com in October 2023. I sent a request for cancellation email on Dec3, 2023 and assumed they cancelled the subscription. I just viewed my ****** account and noticed $24.95 a month since Dec 2023

  

  Business Response

  Date: 08/20/2025

  To whom it may concern,

  After reviewing the account of ****** Ondigo, I could not find any email or mention of a cancellation request. Infotracer.com makes it easy for our customers to cancel their accounts in many different ways. One way to do so is a customer can cancel their account from the member's area by simply clicking the "cancel" button on their account page. As a courtesy, we have processed five refunds of $24.95. It is dependent on the account holder's financial institution to post the returned funds to the receiving account. We kindly ask that ****** Ondigo reach out directly to their bank or financial institution for further help on the matter. If there's anything else we can help you with, please let us know.

  
  Sincerely,
  The Infotracer.com's Support Team
  
  
  

• Initial Complaint

  Date:08/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: Aug.9,2025 Subscribed for service to provide license plate information on owner vehicle.Paid by Credit card.Did not provide the name of the owner of the vehicle so no Service was provided.Complained to Infotrace about lack of information to be providedand cancelled immediately by email.

  

  Business Response

  Date: 08/11/2025

  To Whom It May Concern;

  We sincerely apologize, but we could not find any additional information on your request within our database for the License Plate you were searching for. This may happen if the vehicle is under any of the following conditions:
  
  (1) has been newly purchased/transferred;
  (2) hasn't been updated for a long time;
  (3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
  
  Additionally, we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. As a courtesy, I have processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help you with, please let us know.

  Sincerely,

  The Infotracer.com's Support Team