Complaints
This profile includes complaints for GoodCar's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 148 total complaints in the last 3 years.
- 77 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Property Checker has attempted to charge my debit card twice in the past two weeks, each time for $35. Nowhere on their website is this recurring charge disclosed. Additionally, the platform does not provide an option to remove my card from the account or to cancel these ********** a result, I have had to block my debit card to prevent further unauthorized transactions. My bank has flagged these attempts multiple times and even asked if this might be a scam.I am filing this complaint to report Property Checker for unauthorized billing practices and lack of transparency.
Business Response
Date: 09/18/2025
To whom it may concern,
I would like to let ****** ******** know that this BBB complaint is filed under Infotracer.com, but ****** ******** subscribed to a partner site PropertyChecker.com trial service for $1.95.
After careful review of this complaint, I can see that this customer contacted our *********************** Team via chat. Our system indicates that one of our dedicated ************* Representative responded to this customer's concern.On the checkout page of PropertyChecker, if the customer chooses to cancel their account within the trial period, the trial fee will be the only amount billed. If the account is not canceled after the trial period, the customer will be charged the monthly billing fee. Customers must agree to the billing terms before payment is accepted.
Please see PropertyChecker's terms here:
************************************
I believe this resolves the issue. Have a great day!
Sincerely,
The Infotracer.com's Support Team
Customer Answer
Date: 09/18/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
****** ********Initial Complaint
Date:09/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Charged me for month after 1 day and I ******,z2ed it.Business Response
Date: 09/10/2025
To Whom It May Concern;
I can understand the concern expressed by **** *******. I was able to locate the account in question. It appears sign up took place on 09/02/2025. The email address associated matches the one provided by **** Lohmann in the related correspondence with the Better Business Bureau. I have also reviewed the account and do not see any cancellation request before the rebill date (09/09/2025). Since **** ******* canceled the same day she was charged, we went ahead and processed a refund of $24.95. It is dependent on the account holder's financial institution to post the returned funds to the receiving account. We kindly ask that **** ******* reach out directly to their bank or financial institution for further help on the matter. If there's anything else we can help you with, please let us know.
Sincerely,
The Infotracer.com's Support Team
Initial Complaint
Date:08/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went on to info tracer to see if I could get some information on a person that ran into me and left the scene. I paid them $2.99 and never agreed to any auto renewal. Next thing I know they charged me $24.95 for auto renewal which I was very careful not to agree to anything like that. On top of that I got no beneficial information. Only the type of car which I already knew.Business Response
Date: 09/02/2025
To whom it may concern,
I can understand the concern expressed by ****** *********. I was able to locate the account in question. It appears sign-up took place on 08/22/2025. The associated email address matches the one ****** Sherfield provided in the related correspondence with the Better Business Bureau. At the time of enrollment, the customer agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. A confirmation email was sent detailing the same. This information can also be found in our Terms of Service, *******************************. Our billing descriptor includes the website URL, and for the further convenience of our customers, we also provide easy cancellation with the click of a button, with no need to contact Infotracer.com directly. It also appears our 24/7 ************* Team, which can be reached by phone, chat, or email, was not contacted by ****** ********* for support.
Please also know that we have sent you an email on 08/26/2025 that your account is set to renew on 08/29/2025 but we did not receive any response from you or any request to cancel. We have reviewed your account and can see that you canceled a day after your account was renewed.
As a courtesy, we have processed a refund of $24.95. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help you with, please let us know.
Sincerely,
The Infotracer.com's Support Team
Customer Answer
Date: 09/03/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
****** *********Initial Complaint
Date:08/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted an opt-out request to remove personal information from InfoTracer's database on August 19, 2025. According to their FAQ, removal should occur within ***** hours. Despite multiple follow-up emails to their privacy team and receiving confirmation that my request was being reviewed, the information remains visible on their website after 72+ hours. The company is not honoring its stated removal timeframe or responding to escalation attempts. I followed their official opt-out process but they have failed to remove the data as promised in their terms of service.Business Response
Date: 08/27/2025
To Whom It May Concern,
Upon review, we found that your initial opt-out request was submitted using an unsecured email address. In accordance with applicable privacy regulations and to safeguard your personal data, we are required to verify your identity before processing such requests.
However, since you contacted our privacy team last August 21, 2025, we have taken the necessary steps to remove any reports related to you or containing your personal information from our database and have sent you a confirmation email dated August 24, 2025.
This is our final response and, unless we hear from you otherwise, will consider this matter closed.Sincerely,
The Infotracer.com's Support Team
Initial Complaint
Date:08/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I subscribed to infotracer.com in October 2023. I sent a request for cancellation email on Dec3, 2023 and assumed they cancelled the subscription. I just viewed my ****** account and noticed $24.95 a month since Dec 2023Business Response
Date: 08/20/2025
To whom it may concern,
After reviewing the account of ****** Ondigo, I could not find any email or mention of a cancellation request. Infotracer.com makes it easy for our customers to cancel their accounts in many different ways. One way to do so is a customer can cancel their account from the member's area by simply clicking the "cancel" button on their account page. As a courtesy, we have processed five refunds of $24.95. It is dependent on the account holder's financial institution to post the returned funds to the receiving account. We kindly ask that ****** Ondigo reach out directly to their bank or financial institution for further help on the matter. If there's anything else we can help you with, please let us know.
Sincerely,
The Infotracer.com's Support TeamInitial Complaint
Date:08/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date: Aug.9,2025 Subscribed for service to provide license plate information on owner vehicle.Paid by Credit card.Did not provide the name of the owner of the vehicle so no Service was provided.Complained to Infotrace about lack of information to be providedand cancelled immediately by email.Business Response
Date: 08/11/2025
To Whom It May Concern;
We sincerely apologize, but we could not find any additional information on your request within our database for the License Plate you were searching for. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. As a courtesy, I have processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help you with, please let us know.Sincerely,
The Infotracer.com's Support Team
Initial Complaint
Date:08/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date : purchased service.Two charges occurred. Information paid for was not supplied.made a purchase to find out the owner of a license plate. After an exhaustive process I didnt receive any informationperiod. A total Fraud and fake service provider which $9.95 which was the fee for a Service never provided.Business Response
Date: 08/11/2025
To whom it may concern,
All refunds were processed as discussed in our initial reply (on the other BBB Complaint ****** **** has filed) and have been confirmed as settled by our payment processor for both the $2.95 and $9.95 charge. It is dependent on the account holder's financial institution to post the returned funds to the receiving account. We kindly ask that ****** Ryan reach out directly to their bank or financial institution for further help on the matter. If additional questions arise that require our support, our ************* Team is on hand 24/7 via phone, chat, and email at Infotracer.com.
Sincerely,
The Infotracer.com's Support Team
Initial Complaint
Date:07/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The ****'s right to delete, also known as the right to erasure, allows California residents to request that businesses delete their personal information. Businesses must comply with these requests. Additionally, that ********** and their service providers do the same. Such as State Records, Search Quarry, Court Case Finder, Records Finder and etc. Optery was given limited power of attorney to maximize the effectiveness of their data broker removal requests, therefore making them an authorized agent for the specific person identified. Based on observations, data brokers are not always responsive and at times have made the removal process challenging as they refuse to honor the person authorized to act on the principal's behalf. Optery submitted a request for deletion for ******* ******* on May 19, 2025 however ********** has not taken the necessary steps to ensure they no longer maintain any reports related to him on their platform. Under the ****, businesses have 45 calendar days to respond to consumer requests which they have not. This is also a formal notice to InfoTracer that they stop sharing and distributing my deceased fathers information. Please see the attached images displaying his information, along with our home number.Business Response
Date: 07/25/2025
Dear Sir/Madam,
Under ****** Right to Delete, any request related to a consumers personal information must be verifiable and authenticated. We need to confirm that you are the individual whose personal information we may have collected, or that Optery is duly authorized to make the request on the consumers behalf.
Per Optery's request, we are unable to verify your identity. Therefore, we have asked for your personal email address associated with our services.
However, based on the details you provided, InfoTracer has taken the necessary steps to ensure we no longer maintain any reports related to your father or that include his personal information. This extends to the deletion of his information from our platform, reflecting our compliance with the standards set by the CCPA.
If theres anything else we can do to assist you, please dont hesitate to let us know.Sincerely,
The Infotracer.com's Support Team
Customer Answer
Date: 07/25/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.Initial Complaint
Date:07/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used the ****************** to try to verify whether or not a license plate number was active. I tested the service once with my own license plate to see if the information was correct. I ran a few searches and one came back with results. I don't know if they are correct or not. The other searches did not have any results. I do not not have plans to use any of this information in any way. I only wanted to see if a particular license plate number was currently in use, for my own personal curiosity. I am now suspended from using any ******************s whatsoever and need to submit a detailed explanation. This is the last correspondence I received. "We request additional details regarding how you utilize the results obtained from our searches. A clear and detailed explanation of how you apply the information in your activities or projects will enable us to verify that your usage complies with the legal requirements. This is our final response and, unless we hear from you otherwise, will consider this matter closed." I have gone back and forth with customer chat support several times and they claimed to have left a voicemail for me. This did not happen. When I told the chat correspondent I did not receive a phone call, he claimed I must have received it on a different day (I did not receive ANY phone calls or voicemails from **********).Business Response
Date: 07/09/2025
Dear ***** *******,
We have reviewed your case and unblocked your account. A response has also been sent to your email address. Thank you for bringing this matter to our attention. We apologize for any inconvenience this may have caused. Thank you for the opportunity to help.
Sincerely,
The Infotracer.com's Support Team
Customer Answer
Date: 07/09/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***** *******Initial Complaint
Date:07/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A trial on *************************** was started with my card on March 1, 2025 and I was charged $2.95. I do not recall making this payment, I did not see this email, and I did not agree to pay for this subscription. They renewed the subscription automatically every month at the cost of $24.95/month. They did not email me to alert me that I was being enrolled in automatic subscription and they did not alert me that they were charging me each month. If they had been up front about all these charges and alerted me each month as I was charged, I could have caught this false charge sooner to rectify it with the business. I used the online chat box on their website to speak with the business (representative named KC) and they did not refund these charges. This is deceptive business practice since they are not being communicative about when trials end (if I had received an additional email, I may have caught the false charge in the first place) and when monthly subscription fees are charged. I'd like the business to refund me in the full amount of the trial charge and the monthly subscription fees of $102.75Business Response
Date: 07/09/2025
To whom it may concern,
I can understand the concern expressed by ****** ********. I was able to locate the account in question. It appears sign up took place on 03/01/2025. The email address associated matches the one provided by ****** Deandrea in the related correspondence with the Better Business Bureau. It appears the account was used to conduct a VIN search.
At the time of enrollment, the customer agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. On the checkout page, if the customer chooses to cancel their account within the trial period, the trial fee will be the only amount billed. If the account is not canceled after the trial period, the customer will be charged the monthly billing fee. Customers must agree to the billing terms before payment is accepted. A confirmation email was sent detailing the same. This information can also be found in our Terms of Service, *******************************. Our billing descriptor includes the website URL, and for the further convenience of our customers, we also provide easy cancellation with the click of a button, with no need to contact Infotracer.com directly.
We went ahead and processed two refunds of $24.95, as a courtesy. It is dependent on the account holder's financial institution to post the returned funds to the receiving account. We kindly ask that ****** Deandrea reach out directly to their bank or financial institution for further help on the matter. If there's anything else we can help you with, please let us know.
Sincerely,
The Infotracer.com's Support Team
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