Business ProfileforThe Bostonian Boston

We stayed at the Bostonian hotel last night 02/03/23. We were there for not even 2 hours after we checked in at 1:30. We went downstairs to get our car from valet at 3pm. They said it would take about 20 mins. Were waiting and realize its been almost an hour weve been waiting for. A few minutes later a valet person comes over to us and informs us one of their men crashed our car into a supposed other car and that our car is undrivable. They refused to get police involved and claimed that ************* doesnt do police reports for accidents, which is the first of many lies they told us. We would repeatedly ask for their insurance information along with the drivers name and his driver license, they refused to comply and give it to us. They also tried to tell us they dont keep any records of employees information like drivers license or anything on any of their employees. Then the next morning they told us they towed the car in the middle of the night without knowing. But then an hour later tells us its actually in the garage. We dont know who or what to believe anymore. All I know is Id like to be completely compensated for my stay and any Uber rides I need to purchase while not being able to drive my car. I also want to be compensated for any bill that relate to the car, including the towing for it to be brought back to ********. To top it all last night our heat nor tv was working either and front desk wasnt doing anything about it. One of the worst nightmares Ive ever had. Ive never had such a bad experience at a hotel before. The hotel was no help at all, and quite nasty with us.