ComplaintsforSeaport Hotel & World Trade Center
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Complaint Details
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Initial Complaint
11/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
reservations for Oct *****nd-- Made phone reservations 3-4 weeks before by telephone- *********** -we were leaving on cruise 23rd- on 21st when we landed at NY airport I called to tell the we would be there in approx 1 1/2 -2 hs- gave her my conf# *******- she said it was cancelled because of decline in cc? said she said email and I had no email on phone plus it was off all day flying. I asked why she did not call and leave voicemail said she had no phone #? she said they were overbooked and sold my room. was rude and made no help in resolution? room rate $350 nite=$700also asked for nam--I called several all booked because of two professional ball games- found one @ $500.00 nite and had no choice. I called my cc people- no declines on **** that day and I had 0 balance? they lied and I want to be sent a check for $500 for the extra I had to pay. I called several times today talked to Casy and then left mail for Dir of Operations-***** no response-asked for name of mgr on call that nite and she said she did not have that information..- chg to my Capitol One cc and can get paperwork of the extra 500 - I do expect to pay my $700 original bill. I traveled lots and never had this happened to us. Bad business - I think they may have other locations and could have helped us out. I hate to do this as I never filed any type of complaint on business. Seaport Hotel - 1 Seaport Ln- Bosto
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.