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Find a Location

Student Debt USA, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Student Debt USA, LLC

      25 Wadsworth Ln Duxbury, MA 02332-5116

    • Student Debt USA, LLC

      1301 Orange Ave NE Ste C Roanoke, VA 24012-8116

    Business ProfileforStudent Debt USA, LLC

    Financial Services
    Multi Location Business
    Revoked BBB accredited business

    Current Alerts For This Business

    Accreditation Revocation:
    On 09/19/2023 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

    6A. Provide a response to each complaint that:
    • Is professional,
    • addresses all significant issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.

    At-a-glance

    Customer Reviews

    1.8/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    49 complaints closed in last 3 years

    32 complaints closed in last 12 months

    BBB Rating & Accreditation

    Years in Business: 10

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Student Debt USA provides financial advise for people with student loans.  The business services include but are not limited to assisting student loan borrowers with the preparation and tracking of documents required by the Department of Education, advise on various programs such as Public Service Loan Forgiveness, Teacher Loan Forgiveness, Total and Permanent Disability programs. income based repayment plans, traditional repayment plans and more.  

    Business Details

    This is a multi-location business.

    Find a Location

    Student Debt USA, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Student Debt USA, LLC

        25 Wadsworth Ln Duxbury, MA 02332-5116

      • Student Debt USA, LLC

        1301 Orange Ave NE Ste C Roanoke, VA 24012-8116

      Location of This Business
      25 Wadsworth Ln, Duxbury, MA 02332-5116
      BBB File Opened:
      3/27/2014
      Years in Business:
      10
      Business Started:
      3/3/2014
      Business Incorporated:
      3/18/2014
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      5
      Hours of Operation

      Primary

      M:
      8:00 AM - 8:30 PM
      T:
      8:00 AM - 8:30 PM
      W:
      8:00 AM - 8:30 PM
      Th:
      8:00 AM - 8:30 PM
      F:
      8:00 AM - 8:30 PM
      Sa:
      12:00 PM - 5:00 PM
      Su:
      By Appt. Only
      Business Management
      • Mr. Patrick O'Connell, Co-Founder
      • Mr. Michael J Gilligan, Communications Manager
      • Mr. Daniel O'Connell, Operations Manager
      Contact Information

      Principal

      • Mr. Michael J Gilligan, Communications Manager

      Customer Contact

      • Mr. Michael J Gilligan, Communications Manager
      • Mr. Daniel O'Connell, Operations Manager
      Additional Contact Information

      Email Addresses

      Industry Tip

      BBB Tip: How to shop for financial services

      Customer Complaints

      49 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/04/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I have contacted Student Debt USA several times since last April. My loans were thankfully forgiven, and they were great in helping. Once 2023 rolled around, they are a different and unethical company. Now, I have had 11 payments of $35.00 come out of my account to pay them even though they are no longer servicing my loans since last Spring due to the forgiveness.I am requesting a refund for the $385, and to stop taking the $35 fee each month from my account. If I request a stop payment monthly, I have to pay $30 per time, and I believe that they know this, and are taking advantage of the fact that it cost about the same as them just receiving their money. I contacted my Representative, and she suggested that I contact the Better Business Bureau to give another chance at making things right, as you were good for years in helping me manage these loans.Please reply; thank you in advance!*****
      Read More

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Meredith T

      1 star

      04/24/2024

      When I first started with this company before 2019 they were great about texting or emailing back. Then in 2022-2023 they quit responding but were still taking money from my account. I attempted to contact them several times via phone, text and email in July, August and September of 2023. I ended up having to close my bank account to keep them from taking more money from me for services they were not providing. I filed a complaint with the better business bureau and still nothing has been done. I feel a refund of at the very least three months of payment should be issued to me. I was not receiving services in 2022 either so if you really want to make it right I suggest you refund at least part of that year as well. After getting a new account that they did not have access to I received an email stating that they'd been "trying to get ahold of me" to update services. Interesting how taking away their payment for NO services provided finally got me a response but no solution. DO NOT trust this company!!!!!!!!

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

      BBB Reports On

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