Customer ReviewsforIDEMIA Identity & Security USA, LLC

Company was made aware that I was doing fingerprints for my nursing license. They placed my fingerprints under a different agency and now have the AUDACITY to tell me I have to have to pay and have them redone. Not when it's the companies mistakes. Why ask who the fingerprints are for if you are gonna make those type of mistakes. Then when I let them know I was filing a complaint..the customer service agent didn't even care.

It's been 60 days and my ******* k renewal still hasn't been processed. Their customer service is a joke.

This is the worst company I have ever dealt with. I will spare my readers the whole saga, but I already had tsa pre check and was simply trying to get a renewal. I was repeatedly told my fingerprint capture was not clear enough. Despite that I told numerous Idemia workers that my fingerprints have been affected by chemotherapy, they were rude and completely unhelpful. Thank goodness for my husband, who found a different company - Telos - that also does renewals. I had my renewal IN A WEEK. You do not need to use Idemia!!!!!!

There is a consistent theme of rudeness unprofessionalism. I had an appointment on 2/9/24 at ****. I was on time but the *** site was down to an internet outage. The representative gave us two choices, come back on Tuesday as a walk-in or go to Alexandria. I asked if I could make an appointment or how busy is it on Tuesday? The representative dismissed me and rudely walked away. Needless to say I will not be back to their *** site and caution those going there to have an abundance of patience and tbick skin!

This is not a good company, AT ALL.First, the manager that hired me conducted a very questionable interview. It was one of the most unprofessional interviews, BY A "MANAGER" that I have experienced while looking for work. I have to say, I have no clue what actually got me the job!! It was basically, Hi! How are you? You have the job. Be warnedIf you are a career professional, one that is driven by process, quality control, checks-and-balances, accountable, and opinionated, this is NOT the place for you. Let me tell you why:I was offered an enrollment agent position in December of 2023, my start date was *** 8th.On *** 8th, my first day on the job, I had to do a finger-printing for a state background check. After the company background check was approved.As the days went by, working at this office became very frustrating because of CONNSTANT equipment failures. The five other employees mentioned tonme, in so many words, GET USE TO THIS. I am a career professional account coordinator, my experience is to always find solutions to problems such as the ones we were experiencing, so I decided, with encouragement from one of the employees, to write the manager. I wrote a very professional email to the manager,highlighting the issues, basically offering my help and suggestions/ideas that might help the offices issues.The other issue was. They were so unorginized in terms of coaching me through the onboarding process, I sent another email on *** 30th asking about the onboarding, these endless backround checks, for a job that is paying me $20 an hour. Just looking for clarification in terms of company compliance.On ***uary 31st, after finishing eleven learning courses the day before, my manager called me and fired me. I believe it was becaue of the emails.There is so much more to the story that I cannot get into. I would advise you, do your research, start with Indeed reviews to get perspective on this company.

I wish I could give 0 stars. **************** is absolutely disgusting. I was there on my scheduled date and their server was down. I called them today and told them I am gonna be 5mins late as my car broke down they cancelled my appointment. The person was so rude. She hanged up the call on my face. Where was their so called time management when their server broke down? Why they didnt notify their customer? Omg! She was so freaking rude. Hated every second I talked with her.

They have no actual contact numbers for their billing department and only rely on emails that are not answered in a timely manner when the situation needs to be resolved quickly. They lose fingerprints but blame the agency that is collecting them. locations close without notice and people will show up to their appointments without being notified that the location is closed and force them to reschedule. They have no empathy to wasting people's time when this happens and just tell them to reschedule even if the person traveled an hour one way to have them done.

I was blatantly discriminated against when it came time for my appointment. The only reason Im giving one star is because I cant give zero. My appointment was at 9:20 AM. I arrived at 9:57 AM. I was late. Yes there were people in front of me, I patiently waited for them to be called. I was next in line at 10:09 AM, now I am a white female with short hair, I look more on the masculine side. Another woman walked in after me had long hair in a ponytail and looked very feminine. At 10:10AM the IdentoGO employee, it was a female in a beige sweater with black hair and glasses, she asked the both of us when our appointments were. The womans appointment that came after me had an appointment at 10AM. So she was late as well, however I was told to sit down they will take me after they help the woman that just walked in 60 seconds ago, opposed to someone whos been sitting there going on 15min? I ended being late to work and didnt leave until 10:30AM, I should have been out of there 15 min prior. You shouldnt be treated differently because of the way you look. Absolutely unprofessional and unacceptable.

Today I went to a scheduled appointment at IdentoGo. The good part about the appointment was that there was no wait time The bad part was that the finger print technician was unprofessional to say the least. I also observed her appear to have compromised my debit card information with her cell phone to which I immediately addressed her about to which the technician denied compromising my information however out of extreme caution I closed my account. Finger print technicians at places like indentGo are provided with sensitive customer information and as a customer I deserve to be greeted and treated with respect. My personal information including credit and debit card information should not be compromised not should there be any inclination of any kind of security breach or fraud.. There was no supervisor visibly present . It was a poor frustrating experience which only left me questioning whether or not my personal information was compromised. This place and its employees needs to be investigated. At the very least Mature adult professional supervision and Services are needed. I gave one star for the minimum to no wait time.

No greeting or eye contact. Praised previous customer for being prepared but was very cold to me and got no praise despite my being prepared too. And this was my second time going there. The first time though I had an appointment, the staff member literally threw us all out of the waiting room because she needed a break. I couldn't wait for her 15 minute break. I would give lower than 1 star if I could.