ComplaintsforBelmont Telecom Inc.

• Initial Complaint

  06/18/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I contacted the vendor on June 17th, 2023, requesting closure of my account and refund of the outstanding (prepaid) balance, on the grounds that the vendor has substantially altered the service, causing inconvenience and extra expenditure not originally contemplated.The vendor contacted me on the same day, refusing my request.Please see the attachment, which details my request and the vendors response.The vendors suggestion, to limit your device to 3G/2G mode, is not possible because the areas I visit have already been upgraded to 4G.The vendors reason for refusing to refund is: "Roaming relies on the telecommunications systems of foreign networks, over which we have no control. We cannot therefore offer any warranties, express or implied, concerning the quality of roaming services. This is irrelevant as here the relevant networks are domestic ***** and ********** and the issue is not quality but basic functionality.The vendors website says, We strive to make communication as efficient and inexpensive as possible for you, whether you're using data, texting or calling across town, across the country or across the globe.That was my experience in the past, but not anymore.The vendor has run into a technical difficulty (owing to telecommunication industry advances); it has provided a poor substitute (1SIMVoIP app) for the original service; and it wants the customer to pay a monthly fee (for a VoIP account and a Personal Extra Number) to use the poor substitute!Refund $31.58

  Customer response

  06/28/2023

  I have not heard from the business in response to my complaint.

• Initial Complaint

  05/30/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Onesimcard is unable to provide the service it was contracted for, ie. making and receiving calls and texts. Since March 2023, customer service was/ is unable to solve the problem. For a short while I were able to receive text messages only which has completely stopped as well as the phone number I was given by the company has become invalid as it is inactive I am able to transfer it to a different service provider. **************** ignored my request of refunding the balance in my account and stopped replying to my complaint and request. The issue has caused a substantial financial burden. Additionally the number need to be reactivated in order to be able to transfer it to a new provider to avoid further problems.

• Initial Complaint

  05/04/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  One sim card wants to terminate my account with them. My account "SIM Name:*************** "I have balance of $93.51 with them. They want me to recharge the account to keep it. Or I loose all money.I email them I want to terminate the account and not charge it. I ask them to refund my money. They reject.I have emails with my request and their rejection.Please help to get my money back from One Sim card company..*****************************

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