Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car in March 2024 since then I have had repairs multiple times. The owner acknowledges that they have other customers with the same issue. The owner then tried to convince me to buy a new car and roll over the loan of the car that is having issues. They have come back with 0 resolutions and have not answered any questions. I have made a reasonable amount of attempts to fix this situation. They told me another issue was wrong and then text me and said its fine come get it. Did not even call. I have paperwork from another dealership saying this issue can more than likely not be resolved or repaired

  

  Business Response

  Date: 05/21/2025

  Midstate Mitsubishi could not duplicate the concern and advised the customer to bring the vehicle back for further diagnostic time if needed. Midstate Mitsubishi was unable to duplicate the problem and recommended feel free to bring to another facility to see if they can duplicate and if they find something it would be covered under the extended service plan if failed component was found. 

  Customer Answer

  Date: 05/22/2025

  Complaint: ********
  
  I am rejecting this response because:
  I have made them aware that I brought the vechile to another garage were they deemed it unable to fix. I have provided the garage name and number where the owner Chris is happy to confirm information . I informed midstate this and they dismissed it and told me the car works fine. 
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 05/29/2025

  After a thorough inspection and diagnostic testing, no issues were found with the vehicle at Midstate Mitsubishi. As a result, no repairs are necessary at this time.   If someone else can find a problem the customer should feel free to have that facility repair the vehicle as they did purchase a service contract.

  Customer Answer

  Date: 05/30/2025

  Complaint: ********
  
  I am rejecting this response because: the car still has a light currently on. This is deeper than just bringing the car anywhere because it is under warranty. The car is in the shop every 30-60 days. I have given the dealership plenty of opportunity to fix the vehicle per law. They have sold me a car that has multiple problems and under mass law that is illegal. If the car was throughly checked the light would not be on and off and currently now staying on. This was something I complained about the first time ! The car is a lemon. 
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/9/25 Went into there looking to possibly buy a car was all over the place was interested in one car but said they couldnt get my approval for it and tried to get me into a brand new car that didnt work out and went back to the car to the car I was looking at ask for a down payment said I couldnt do it this week but could next week worked out because the very nice sale lady was going on vacation but told me management would be in contact with me to keep me updated on the approval left a $200 deposit for it never heard anything back from them texted and called all I got was we will get back to you even showed up still got the same answer got tired of waiting sale girl. Texted me when she got back to let me know she was backed I answered said ok what are the details did not get any details just asked when they will have the down payment told them please give me details no response ended up going another route and went in to get my deposit and title of my trade in refused to do so did not want to make a big deal about it so got left they have yet to call or message me now they are holding on to my money which said was refundable and the title to my car

  

  Business Response

  Date: 04/18/2025

  This was a miscommunication, the customer has been contacted, money has been refunded and the customer stated he will stop in to the dealership next week to get the title. 

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 8th, 2023 I bought a car at the Midstate Misubichi dealer. That day they did not deliver the car to me because according to them I had to put the insurance on the car which I did and I sent them proof that it had been put in and then they told me that at the latest they would give me the car on Friday 10 the november 2023 which they had a response from the insurance of the car. I wrote to them on November 10 to find out the status of my car and they told me to speak with the lady at the registry. The title I thought should have already appeared is not. We know it's in transit, so it should arrive soon. As soon as it's here I'll let you know. Then I told him that all of this seemed strange to me since it is the first time something like this has happened to me and they only told me that they were very sorry. Well, I continually kept asking what was happening as the days went by and they only gave me excuses that the car insurance was taking a while and I told them that if they didn't deliver the car on Tuesday the 14th that I was going to cancel everything because all of this was strange. to tell me what was really happening. Then they wrote to me on Tuesday, November 14, 2023 to go to the dealer because they needed a signature on one of the insurance papers. When we got there they didn't need the signature that apologized that they were doing the inspection of the sticker that was the only thing missing, but it turns out that when they gave me the inspection paper it didn't pass completely because according to them the battery needed to go up and run it for about 3 days and to take her back to them. Well, after those 3 days had passed, the car started to run strangely and I was walking carefully on the street to be able to get to my house and when I was getting to my house it started to smell like gasoline and when I parked I realized that the car I bought all the gas and oil and still have gone to the dealer to change the sticker. I wrote to the dealer about the situation and he read that I really don't want the car since I was lucky not to have had an accident which I say would have killed me, that they sold me a damaged car that I no longer wanted, I told them that I would have it. They would exchange it for another one or give me my money back and what they told me was that that couldn't be done because the car is financed or registered that I would take it to their service to see what happened and I told them to send a tow truck because they had to take care of everything and I told them that that is a lie that I could return the car and they only told me no that there was no problem with them fixing the car insisting on the same thing. Well, after having come to look for the car since 9am, I called, they came from 12pm to 1pm to look for it and I got there and they told me that they would call me to tell me what happened. I told them that I had the *** signal but I sent them a video of everything that happened when the car was voting everything. We talked to the manager and he also came to us with excuses. Well, later they called me and informed me that the injectors had broken that they were going to pay for everything and that the parts would be arriving Monday, November 20. Well, that very day I wrote to them to find out and they told me that they had received the parts. On Tuesday, November 21, they write to me that the car is ready, giving it another opportunity and at once I mention the inspection sticker and they tell me not yet that it needs to be run more. Well, it turns out that that same day at night a new sign appears telling me to leave the vehicle alone with the lever in parking and to go to the workshop because I immediately inform the dealer and he tells me that there is still some door open, that is something. like security and I told him no, there is no door open, no matter how much I turned off the car doing everything it says, it came out again and then I got another sign that same day saying transmission in emergency mode is possible to circulate and also inform them. And they told me again to take the car to service and I came back and told them that I don't want the car. I tell them I didn't buy a car to be involved in mechanics, I haven't even enjoyed the car and they say that it can't be done because the car is financed, etc. and I told them that that's a lie, I've been guiding myself, yes. They weren't going to solve it for me because then I will have to talk to a lawyer and go to court and they very cheekily tell me what the problem is with not taking the car to service when they can fix it for me. My last day of having had a contact with them was November 22, 2023 since I have been looking for other options and I got to do a diagnosis on the car and it came out with several things that need attention. I have proof of everything.

  

  Business Response

  Date: 12/19/2023

  The vehicle has been repaired and has a valid inspection sticker. Customer has the vehicle and this complaint should be closed.

• Initial Complaint

  Date:01/03/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car on December 10th. I'm now paying for insurance and car payments. And they still haven't registered my car so I can't pick it up. And ive been being told that it will be ready " next week" for 4 weeks now. And they won't give me a loaner vehicle or temporary license plates.

  

  Business Response

  Date: 01/19/2023

  ****************** was advised when he purchased the vehicle that it could take three to four weeks before the out of state registration would be processed and vehicle is ready for physical delivery.  

  The vehicle has been registered and physically delivered, ***************** has excepted his vehicle and stated he would rescind this complaint.

  Customer Answer

  Date: 01/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************