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Business Profile

Solar Energy Contractors

BrightOps

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

This business has 1 alert

Important information

  • Customer Complaint:
    BBB files indicate that this business has a pattern of complaints. Consumers report that solar panels are being installed on their homes and they are not operational for an extended period of time. In addition, consumers have also reported issues with discrepancies in the expected savings they were promised and the actual outcome of the output of their solar panels. On March 4, 2022, BBB submitted a written request to the company encouraging them to address the pattern of complaints.

    On March 21st, 2022, Bright Planet Solar replied to BBB's correspondence regarding the business's pattern of complaints. Their response is summarized below:
    1.) Daily inspection capacity has been ramped up from 50 to 150+ a day which will allow them to keep up with new installations.
    2.) Subcontractors who perform installations will be required to see the project through and pass the city inspection before handing it back to Bright Planet Solar.
    3.) Communication to customers will be more proactive, providing more frequent and transparent updates.
    4.) Proper expectations will be set at the point of sale and throughout the customer experience.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 2024 signed a contract for a complete solar system to be installed. Bright solar Planet was selected by ************* to be the sub contractor and responsible for all installation. Bright planet solar installed my system in March of 2024. First time installation was attempted the ********** told me the engineering plans were not correct. Second attempt they went ahead and installed the system but didn't have the proper permit for the revised engineering plans. Months went by with no action. There was no effective communication. In addition I tried to tell the ********** then customer support that they only connected one of my sub panels enegetizing my home. This was promised to me during contract negotiations. The ********** didn't have any information about a second sub panel. Several more months go by and I called ******* my electric provider. I was told that a intent to go solar was not requested. Meantime I'm trying to escalate the issues. But can't get past customer support. And ********************** does not have any local office phone numbers listed. More time goes by and they call for state inspection. They failed State inspection and one of the reasons was incorrect permits. In addition as noted by the state inspector second sub panel was not connected In addition I was told they would put in a new sub box replacing the existing two. More time goes by and many attempts to connect the second sub panel failed. During that period I was told by two different **********s my battery was dead not charging, then a third ********** came out and told me it was working. Then another attempt to connect second sub panel failed and that ********** told me 9 of my 19 solar panels are working. Then I was told they are working. In all it been 18 months since I signed the contract and ************************************************************************ state approved, second sub panel is not connected and I'm not connected or approved by my power company

    Business Response

    Date: 07/25/2025

    Hello *******, 

    Thank you for reaching out to us with your concerns. We will be escalating your account and assigning it to one of our escalations agents who will be reaching out to you shortly to discuss a proper resolution. 

    -Trev

BrightOps is NOT a BBB Accredited Business.

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