Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my 2018 ******* ****** Se in Feburary 2025. after the first week, there was an issue with the transmission , and radiator and my car stopped working, i got it fixed and i wasnt charges. But then after three more weeks from when it was fixed. The engine was overheating, there was a hole in the coolant and there was no oil in the car, and there was an issue with the rotors. Now i am having issues with my *********** again, and the *** and traction light is on. all i asked them was just to replace this car because it has too many issues. BUT instead of trying to be fair, they give me the run around saying i need to talk with *****, but then ***** tells me i need to talk with ***** and then he refers me back to *****. Finally, im speaking with her and she says that its a used car and so its expected to break down even thought ive only had this car for two months now. i just want a reliable car to take me to work.

  

  Business Response

  Date: 04/29/2025

  We are currently trying to reach out to Mr. ***** to resolve this matter.   Our service manager says he has never spoken to Mr. ***** so I asked him to reach out and find out what is going on with his vehicle.   We did repair the radiator at no cost to Mr. *****.   We will check out his car once he returns our call to see what the issue is that he is having with his vehicle.   Thank you

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase vehicle 10/23 since then vehicle has had 6 problems 3 of the mechanical problems has been the service mechanics fault for installing parts the incident way I have had to pay $100 fee due to warranty and each ocasin Ive asked if the vehicle is not reliable to change me into another vehicle and they dont they continue fixing parts causing me to loose my job and pay more .

  

  Business Response

  Date: 05/08/2024

  So I would like to start off by saying we are sorry that **************** is having issues with her vehicle.  AT the time of sale we strive to make sure these used cars are all set and go through a complete check list.  As with many used cars some things come up and we take care of the costs ourselves.  **************** has only paid ****** out of her own pocket for deductibles for the warranty.  She did have a problem with a part that was defective and we took care of the labor and part for her.  

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a car from this dealership and have had multiple problems since we bought it. The transmission was replaced only a couple months after buying but the real issue is with a rotted out subframe and axle. We were told by our own personal mechanic that the car is unsafe to drive because of rust issues. We towed it back to Byrider and they told us that we have to do $1,600 in repairs to get it back to driving condition. The car is still under warranty but they claim that these issues are not covered by warranty. They claimed that the cars rust issues only came about since we got the car which is completely false. There was a service bulletin by the manufacturer the replace the subframe which was not done. We were also not told of any open recalls on the car when we purchased. They sold us a car that was unsafe to drive and now are claiming it is not covered by warranty and want more money from us.

  

  Business Response

  Date: 01/23/2024

  Hello this is not our customer.  Can you please double check and see if they have another name or account number that I can try to locate the account with?

  Customer Answer

  Date: 01/23/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  Hello, 

   

  I am reaching out concerning a family member who purchased the vehicle. Their name is ************************* and it is regarding a 2012 Jeep Compass.

  
  Regards,

  ***

   

   

  

  Business Response

  Date: 01/24/2024

  According to our records the customer bought the vehicle on December 1, 2022.  The car has never been back here for service and the customer has not paid anything out of pocket except for her payments to the financial institution.  The car was towed in on 1/19/24 and has extensive body damage in the front.  I would suggest trying to call the insurance company and see if they will open a claim because they should have full coverage insurance on the vehicle.  

• Initial Complaint

  Date:10/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a car august 2023, sept 29 engine seized. Was not offered a new car , loaner car, help with rental nothing. They had my car for 21 days in the warranty to put in a new engine and forced me to pay 50$ to get my key even though I was under their 24k mile warranty . That was a Friday at 5pm at 5:15pm engine light vack on. They took the car Monday morn and said they fixed it. Thursday the engine light back on this is the third failed engine issue and they wont help me

  

  Business Response

  Date: 11/01/2023

  ******************** purchased a vehicle through ** in August of this year.  All our vehciles that we sell go through a thorough checklist and are repaired before sale.  All our vehicles are used vehicles, although we maintain and fully recondition these vehicles before retail, problems may arise after the sale which is why we put a 2 year, ****** mile warranty on these cars.  We stand by our vehicles and try our hardest to resolve all problems before they are sold, however problems do arise after the cars are driven for some time.  We replaced the engine on ************************ car and the deductible was $50.00.  The check egine light did come on and the service department is aware and she will be coming in to look at the problem.  We will not know what caused the check engine light until she comes in for her appointment.  We are sorry she had some issues with the car but we are trying to work with her to resolve the issue.

  Customer Answer

  Date: 11/01/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:09/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I voluntary return this car to dealership and was told this would not effect my credit to find out this is not off my credit. JD byrider have several class action lawsuits ans was closed by attorney general office of *************. I would like this account removed off my credit.

  

  Business Response

  Date: 10/17/2023

  We have looked into this complaint and this customer is not our customer.  There is no record of a customer by that name.   Please advise if there is a co-buyer or the account is under a different name.  Thank you

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a car from JD Byrider in Attleboro I purchased this vehicle on April 7th of this year 2023. Since the first week of owning it I've had nothing but problems with it the same problem reoccurring this is now the third attempt at fixing an overheating issue and a thermostat issue while I was sitting at JD Byrider waiting for my car to be done I overheard multiple phone calls between the service manager and customers all of them complaining about vehicles that they had bought there Transmissions radiators Etc. After the manager hung up the phone with these customers he was laughing and pretty much saying that the customers were screwed because they bought the vehicles over 60 days than what their warranty was for. I keep getting the ring around and I believe that this company is selling lemons in making money off of the deductibles that people have to pay to have their brand new cars that they just bought from these people fixed. I believe that they're also putting in used parts and telling customers that they're new I was supposed to have a new radiator put into my Jeep and it's not new by any means two days after they replaced it it's leaking antifreeze again. I believe that this dealership is not legit and they're selling lemons. I will be open in a court case with them to get reimbursed the $38,000 that they expect me to pay for 2015 Jeep Grand Cherokee that has been overheating multiple times.

  Customer Answer

  Date: 06/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car at this location and right from day one there were issues with the car I called and spoke to the extremely demeaning and disrespectful sales manager and he told me it's my problem. I put down almost 4 thousand dollars on this vehicle and had to bring it back for safety issues such as tie rod and electrical issues due to not being able to get an inspection sticker. Now the dash board is lit up and they are saying we need to pay to have everything fixed. We have had issues with the car since day one and they keep making appointments trying to push it back past the thirty days we were told we had to return the car. I am disgusted with the general manager **** who also spoke to my fiance In a disrespectful demeaning way and like she was stupid cause she is a female. Do not buy from this location they sell lemons. I am also a disabled veteran.

  

  Business Response

  Date: 03/08/2023

  The car was sold through Byrider, it was sold through our sister company.  Although we go through these vehicles thoroughly, things happen asfter driving the car.  Every car comes with a warranty and because they just bought this car within the last month, we would not make them pay to have the repairs fixed.  We stand behind all our vehicles and we will make the appointment for service to get repaired.  Tell us why here...

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been making payments on this car for 3 years. In those 3 years the *** has broken down multiple times. It actually broke down twice the first year of buying the vehicle and it needed a new transmission and a new engine the first year I had it which was thank God still under warranty. In that time it took them so long for me to get my car back I had to pay for a rental for a two and a half weeks. I had to purchase rentals multiple times while still having to make payments on the broken down vehicle multiple times. At this point I'm beyond frustrated they're telling me there's a problem with the transmission that was put in the first year it was put in by you guys it wasn't programmed properly I've been paying for a rental now for about 10 days I had to make a payment on the *** and pay for a rental the same day. I have already spoken to lawyers and at this point I don't see how it is worth paying the remainder of the car if it keeps breaking down sadly. This really hurts me I've been paying on this car for almost 3 years I'm almost done well I think because the interest is so high actually don't even know and I pay Faithfully automatic payments every two weeks whether ************* or not and have been for the past 3 years. I am the one three years ago that gave you guys a five-star review before all of this and still left the review up because I've done business with you guys and don't like to put down businesses but I am at a point where I can no longer keep paying the payments on this car if it's going to keep breaking and paying for a rental every single day something has got to give already. My question is is there anything that you guys can do for me? I need to know this as soon as possible without any drag please so I can move forward with the proper procedures. Thank you and enjoy the rest of your day.

  

  Business Response

  Date: 03/02/2023

  I am trying to find this customer in our database but I cannot so I do not think she bought it from our Dealership.Tell us why here...

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a lemon car 5 minutes after driving off the lot the car broke down and needed a new engine. I then asked to be put in a contact with a different vehicle and they declined. My car has been at the byrider shop a told of 4 times since. My car is now back at the shop. I was told it was an ECM issue which I am being charged $900 for. I then received a call from the service manager **** informing me that it was not in fact an ECM issue it is a wiring issue. I was then informed 2 days later from **** that I am being charged hourly for them to find the wiring issue after having worked on it for a total of 6 hours and then told me I will need to pay half upfront in order for them to continue working on my car. So in total I am being charged $900 for a part I did not need and then on top of that being charged hourly for a wiring issue that Im pretty sure they cause since my car has not been touch by anyone but them. Their sales manager **** is very rude while talking with him he continually placed the phone down so he would not have to hear what I had to say. In all I am not only making my car payments I am paying more for them to fix there mistakes and on top of that paying for a rental car to be able to take my son who was born prematurely to his doctors appointment.

  

  Business Response

  Date: 02/15/2023

  We are currently in contact with the customer to get their vehicle repaired. 

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2014 *********** from this atrocious business. I have had the car for 9 months and this vehicle has required more repairs than I have ever heard of. I have had this vehicle in innumerable times to be repaired and each time the SAME problem occurs. Their customer service is abhorrent. Absolutely no empathy, remorse, or attempt to correct all of this ridiculousness. They refused to give me a loaner car knowing Im a single mom of 3 young beautiful girls. This vehicle has caused me so much stress and emotional damages.

  

  Business Response

  Date: 08/17/2022

  We are sorry that **************** has had issues with her car.  After purchasing the car in November 2021 **************** made a service appointment on November 24. 2021 and never showed up for her appointment.  Her next  phone call was on March 30, 2022 stating the  car was overheating, our service department advised her to bring it in to get checked out.   She never brought it in for service but on May 18,2022 she dropped the car off and after checking the vehicle out the engine needed to be replaced due to the overheating of the vehicle.  If it was brought to us sooner we could of possibly fixed it before the engine got damaged.  Because **************** has a warranty with her vehicle our service department fixed her car at no cost to her, the only thing she had to pay in order to pick up her vehicle was the $25.00 deductible.  She was advised to bring the car back for a recheck after replacing the engine and driving for 500 miles to make sure everything was running properly.  **************** called and made an appointment for July 7, 2022 and then called to reschedule for July 13. 2022, at this time the check engine light came on and that was due to a defective catalytic converter, which we replace with a ************** part.  The prior catalytic converter  was defective and caused the check engine light to come back on.  We try to fix everything as quick as possible but with the national back order of parts it is very difficult to fix things in a timely manner.  The contract states that we do not provide loaner vehicles, but try to get the vehicles done in a timely manner.  We do our best to properly diagnose problems with the vehicles and get them serviced for customers without any stress.  

  Customer Answer

  Date: 08/17/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed 

     This business has been trying to make the car being unreliable, unsafe, my fault.  This situation is not my fault.  They are clearly not fixing whatever problems the car is having.  I have had to bring this car in for service so many times and still nothing was ever fixed.  The check engine light has come back on every single time.  These people are crooks, and downright rude.  The so called manager was the most condescending and rude person I have ever encountered in my life.  I wonder whats in their policies about continuously not properly knowing how to l fix a car I am paying for.  Nothing about any of my car situation has been normal.  So I dont believe them finding something comparable to my car would be such a big problem for me to use in the never ending repair of this car.  I am a single mother with 3 children and I am just absolutely disgusted and appalled with these peoples idea of customer service.  The worst I have ever experienced.   me out for having my car SO many times back in for service and nothing fixed.  I am at my wits end this business needs to be help responsible for practicing awful business and causing me so much anxiety, stress, and emotional stress.  I would hope other people will not have this same god awful experience I have.  

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 08/18/2022

  As a Business we are fully understanding when our customers have issues with their cars.  We sell used cars and at the time of sale our vehicles are fully serviced for the customer to drive off the lot.  We spend on average $1500-$2500 making our vehicles safe to drive.  At the time **************** bought her vehicle she had ******* miles on it.  The first time it came back for service was on May 23. 2022 and it had ******* miles on it.  Within six months of having the vehicle **************** put over ****** miles on the vehicle.  We strive to make our customers happy and when the maintenance is not kept up on the vehicle things will break.  Oil changes should be done every ***** miles and we try to educate our customers that maintaining their vehicles will prolong the life of it.  

  **************** has a service warranty and it does not cover the catalytic converter but as a good will gesture we replaced it at no cost to her.  We understand that our customers only have one vehicle and we try our hardest to fix any issues in a timely manner but of course we are at the mercy of the parts stores.  As a mentioned before many parts are on a national backorder and we try to get parts as quickly as we can.  We use multiple vendors to find these parts.  We understand the frustration of **************** and as a good faith gesture I will gladly take the vehicle back and Zero out her contract, but I cannot give her a refund as the car has not been maintained and **************** has put over ****** miles on it in less than a year.

  Customer Answer

  Date: 08/30/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  If jd byrider had truly practiced empathy and understanding with their customers I would not be in this current situation with them. In one of the many repairs this car had done to it they replaced the engine, two or possibly 3 times, so Im unsure how they can accurately calculate mileage.  I was also unaware that there were any restrictions on mileage as I was paying over $400.00 a month for this unsafe, unreliable car that put my children in.  I had to constantly call the dealership to find an appointment time that worked for me, being over 30 minutes away with a busy single parent home life.  This car was very stressful and dangerous because I needed to constantly add coolant.  I actually had a second degree burn from trying to put coolant in to make it to a service appointment.  I consistently needed to drive over 30 minutes away every few weeks for service to fix whatever service they had done days even minutes after being repaired.  I have 2 jobs that I was unable to get to because of this unsafe, unreliable car they kept putting me in.  This experienced has caused me to lose money to provide for my children.  This kind of business is completely unacceptable.  The last time I picked up the car,  after they had it for 2 weeks,  within minutes of driving home, the very same check engine light came on again for the 4th plus time.  So I had to bring the car back again for service .  On top of this vehicle breaking down on the side of a busy highway and being told by the manager ***** that that he could not help me until I paid my car payment that was behind by 2 days, current.  I then had to run off of the highway with my three children to safety and call for help to get to a ride to a bank to pay this bill.  I feel this jd byrider location in Attleboro ************* has breached their contract with me continuously.  Putting after market parts in this vehicle and then continuously trying to fix these sub par parts.  Putting me and my children in an unsafe unreliable car over and over again.  This is just bad business all around and needs to be rectified immediately. 
  
  
  I have never been so frustrated and appalled in my life.  I need my deposit and refund on repairs refunded to me so I am able to get myself into a safe and reliable car like any paying customer deserves. 
  
  
  Thank you very much,
  *************************