ComplaintsforAdult & Pediatric Dermatology PC
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Complaint Details
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Initial Complaint
01/19/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am a current patient of Adult and Pediatric Dermatology in **********, **. Back on 4/9/21, I saw ******************************* for a new patient exam regarding acne scarring and the treatment options going forward. She recommended a series of four chemical peels and two topical prescriptions. I paid for the new patient exam and the four chemical peel package deal on that day for a total of $607.86. On 9/3/21, I went back for my fourth and last chemical peel. Somewhere along the lines, they had added in a consultation to that appointment as well. We did not discuss anything that would necessitate a consult. I simply received my last chemical peel and made a follow-up visit for a month out to evaluate the completed treatment results. I ended up canceling that follow-up visit within a week when I received a random **** for $246. When I called to question this ****, I brought up all of the appointment dates and fees coinciding with those visits, explaining that I do not owe anything more. I had to call three different times to follow up with them about this situation because no one got back to me. Every time I spoke with them, they were unable to figure out where this fee was coming from. Eventually, I received a paper in the mail stating the unpaid fee went to collections. I called them again and they got back to me a week later in an email stating they had charged me for an office visit because of the added "consult" in the September appointment. A consultation that I did not have. This is still an unresolved issue, and I am extremely disappointed in how this billing error has been handled overall.Customer response
01/30/2022
I have not heard from the business in response to my complaint.Business response
04/05/2022
Thank you for giving us an opportunity to respond to the above-referenced matter. APDerm and its managed practices are subject to HIPAA and other privacy requirements that prohibit us from sharing any patient information in a public forum without a patients authorization. I am happy to speak with you directly about this matter. You can reach me at ************.Initial Complaint
09/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
After being rescheduled three times by the business, me and my three children arrived three minutes late (9:33AM) to our 9:30AM appointment. There was literally no patients in the entire office. I told the staff I would be video recording the rest of our conversation for our protection. This is when their attitude started to get slightly nicer but still not humane. I explained the reason I was late was because my son has severe autism and he ran off that morning. The office adamantly told me they would not see my special needs child. I also had two other appointments which we were that 15 minute time slot early for and they refused to see the other two children, as well. The office manager commented on how my son wouldnt know discrimination like she does because she has dark skin. And I shouldnt even begin to compare the situation with what she has endured. I called the police to have this documented knowing that I was going to take this to the Better Business Bureau.Business response
09/10/2021
Thank you for giving us an opportunity to respond to the above-referenced complaint. Boston Dermatology & Laser Center is subject to HIPAA and other privacy requirements that prohibit us from sharing patient information, even in a response to a public complaint. I am happy to speak with you directly about this matter. You can reach me at ************.
******************
Director of Compliancy & Privacy
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.