ComplaintsforGlenwood Regional Medical Center
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
November 5, 2023, i received stitches in my hand. I received the owed amount and I contacted the billing department. I asked for a discount on my bill stating I would pay it if they worked with me today!! I was told that they do not negotiate bills owed. I am a broke college student. Why want they reduce the amount owed if I am willing to pay the discount amount in full?Business response
02/14/2024
We do have a payment plan process. Please have this patient call ******* ******* at ************ she is our financial councilor.
Please make sure the patient has her account number ready.
Customer response
02/14/2024
Complaint: ********
I am rejecting this response because:I’m trying to do the right thing by paying this off in full with a reduced amount. If it goes to collections, I guarantee that they will negotiate a lower price. Why can’t you do this before it goes there? I’m a broke college student that’s simply asking to square up on this with a little help on your side. If I call the number on the bill, the people say if you want this on your credit report just don’t pay it. With a little research, anyone can find that this will not since it’s below $500. Please do the right thing and help me!!
Sincerely,
***** *******Business response
02/15/2024
This patient is not disputing their balance but asking for a discount to pay in full. They called our call center who already explained to patient that we do not offer discounts on coinsurance and copayment amounts. This is against our managed care contracts with the payors and therefore is not allowed. I will document again in the notes of the account.Initial Complaint
11/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On June 1st of 2022 I went to the ER and had a few x-rays done and I was given some Tylenol and my bill was over $4,000 I'm requesting that this at the very least be lowered to a reasonable amount this is just predatory and I'm attaching the photos of the bill.Business response
12/01/2022
Business Response /* (1000, 5, 2022/11/16) */ Contact Name and Title: ******* ****** Contact Phone: XXXXXXXXXX Contact Email: ***************@steward.org Patient had 3 xrays-Thoracic spine-$610.43, Lower Spine-$788.95, Neck-$788.95, and ER level 4-$2,183.02. Insurance paid $308.18 and we discounted or adjusted $4,063.17, with a patient responsibility of zero. ER costs are high which are reflected in our gross charges. 24-7 coverage 365 days per year is expensive. This account was billed and collected with appropriate discounts.Initial Complaint
04/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On August 16, 2021, I was admitted to labor and delivery at Glenwood Regional Medical Center of West Monroe, Louisiana. Prior to being discharged a financial representative with Glenwood Regional Medical Center gave us an estimated cost that I would be responsible for. I was told that if we paid prior to discharge we would receive a 25% discount which she applied to the estimate and I paid $470.93. I received an "Alorica Pay Now" receipt and a Glenwood Regional Medical Center receipt. However, she applied my payment to the account number GN0005667136. However, my account number is GN0005667126. I was billed ~$1100 in October 2021. After calling Glenwood's billing services and faxing them proof of payment on 3 different occasions (10/6, 11/29, 12/22 2021) they have still not applied the payment to my account. They ended up sending me to collections who contacted me via text on 3/15 for the ~$1100. I explained to them the issue I was having and faxed them the proof of payment along with the fax confirmations of where it was sent to Glenwood's billing service on the same day of 3/15. I called the collections agency on 4/18 to follow up and was told that my collections account was on hold until they heard back from Glenwood's billing company. I am more than happy to pay the remainder of my bill with a 25% discount applied if they would just apply the payment I have already paid to my account. I also want to know if being sent to collections is going or is affecting my credit score since I inquired about the bill 3 times and sent in proof of payment 3 times. I am not sure how I could be sent to collections with them knowing I paid a portion of the account balance since it was documented in my chart of me calling 3 different occasions. Attached is the proofs of payment, 3 fax confirmations to Glenwood, and a fax confirmation of where the proof of payments, Glenwood fax confirmations, and summary letter was sent to the collections agency.Initial Complaint
09/13/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Billing issue. Provider will not provide itemized billing statement to prove their invoice that has no explanation as to what it is for. Surgery was pre-paid to them. While trying to determine if and/or how much if any is owed while making payments that I do not believe I owe they turned me over to collection. Their billing department is practically impossible to speak to. They have made no attempt to help resolve this situation.Business response
10/08/2021
Business Response /* (1000, 5, 2021/09/23) */ Contact Name and Title: *** Perez, Director Contact Phone: XXXXXXXXXX Contact Email: ***********@steward.org All collection activity has ceased until the complaint is resolved. The consumer in question was provided and paid an estimate of her liability for the requested services at the onset... The estimated charges, insurance payment and her liability have never been considered actual figures nor a payment in full for the services rendered. The consumer was informed of this detail prior to services. The consumer rec'd several statements indicating a balance due minus her previous payment. The consumer then requested us to refile the claim. Claim refiled and processed with the balance due remaining the same. She was informed by phone the balance due is correct.. A letter will be sent to the consumer providing details related to this case along with an itemized statement with a fax Copy to BBB. We will wait a response from the consumer before taking any further action.Initial Complaint
09/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a medical bill for $209.20 from a collection agency 6/2/2021 for foot surgery 1/2019 and 8/2019. Glenwood required that I pay my portion for the surgical procedure each time prior to the surgery. Therefore, I should not have owed a balance or I should have received notification of the balance prior to 6/2021 before turning it over to a collection agency that effects my credit. I wrote a letter to Glenwood about this bill 6/15/2021 and to the collection agency, xxxxxxxx Services,bxxxx . xxxxxxxd, xxxxxx XXXXX, phone XXX-XXX-XXXX. As of today, 9/12/2021, I have not heard from Glenwood. I contacted the collection agency on 7/13/2021 and they confirmed that they received my letter and requested an itemized bill from Glenwood. I have not heard anything else from the collection agency either.Business response
10/13/2021
Business Response /* (1000, 5, 2021/09/27) */ Contact Name and Title: *** Perez, Director Contact Phone: XXXXXXXXXXX Contact Email: ***********@steward.org At the Time of Service, the Facility Staff provided an estimated patient responsibility based on what the anticipated charges and possible Insurance payment may be for the services provided. The consumer was informed of their estimated liability and paid the estimated amount. Payment rec'd prior to or at the time of service is never considered as payment in full unless of course it does cover the patient's final portion of the bill upon notification from the insurance company. The claim was processed, and insurance paid according to contract leaving a balance due minus the payment upfront from the consumer. ******* Healthcare underwent a system conversion which created delays in the collection on balance due accounts. The consumer's account was one of the accounts. As a result of the consumers concern with our delays in sending statements and questioning the balance on the account, we have called it back from collections and ceased all collections activity. The account will undergo a review with the results sent in a letter to the consumer along with an Itemized statement of charges ******* Health Care strives to improve our services through our continued commitment to xxxxx and xxxxx . The consumer's concern has provided us an opportunity to review how we handle such accounts for improvements in our process.Initial Complaint
06/21/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was admitted to Glenwood Regional Medical Center, West Monroe, LA on 10/18/2020. The next morning a member of the hospital's finance department came to my room asking for payment of $660.71 and my husband provided a credit card for this payment. My insurance provider paid 100% of their claim, so I am due a refund. My husband has contacted the hospital's parent company, ******* Health Care, at X-XXX-XXX-XXXX on three different occasions; 2/22/21, 5/17/21 & 6/4/21. He was told each time that the refund was in process and sent to refund manager for review. He has requested a call back from this manager for an update with no success. It seems that they do not dispute the refund so I don't know what the issue is. I can provide documentation of payment and insurance provider EOB if needed.Business response
07/22/2021
Received refund check yesterday. Consider this complaint closed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
7 total complaints in the last 3 years.
2 complaints closed in the last 12 months.