ComplaintsforMike Morgan Hyundai

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My truck had a recalled part on it in December of 2023 so I sent my truck in on the 15 of December 2023. Nothing was wrong with it then everything was good. It just was a delay in starting the job ****** from Mike Morgan Hyundai said. January comes I didn't start hearing nothing was wrong with my truck til the middle of January ****** said my truck was leaking oil and it's smashed,and they need $400 . So I asked him how is it leaking oil I been had that fixed. He said it was leaking when it came in. That's not true my truck wasn't leaking at all. Then he said my truck was badly smashed in the from but it wasn't smashed before it got to Hyundai. I called the number on the paper that was sent about the recalls they say they been tryna work with him to get him to fix it the person I talked to name is *****. So as of today 02/05/2024 ****** calls to tell me to come get my truck they stop working on it its to smashed and they need it off they premises as soon as possible. But I can't drive it,I have no money to tow it, it's not fixed and I getting more migraine from being stressed out about it. Please help me someone I need my truck that's my only transportation. I have witnesses to about my truck I asked ****** for pictures of my truck I haven't gotten them yet but they want me to come get my truck after ***** she talked to ****** she asked them to go on and fix it ****** didn't waste time to tell me to come get it. I'm very upset about this situation I sent it in to get the recalls fixed and end up still can't drive and it's February now they had my truck 3 months and it's still not fixed or drivable

  Business response

  02/08/2024

  Issue has been resolved and vehicle has been returned to customer 

  Customer response

  02/09/2024

  
  Complaint: ********
  
  I am rejecting this response because: My truck isn't fixed at all. They brought it back and I can't move it at all. A guy name ****** (not sure of his last name)  and ***** *** said I could have drove it off the lot but once it got to my home it is undrivable. I have been waiting on my truck since December 15, 2023 just got it back February 7, 2024. I need my truck I have to get my son back and forward to school til I the school can find a bus for him.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Our 2014 Elantra has been sitting at the service department for over 2 months for a problem that was supposed to have been corrected several months prior. They have not even diagnosed the problem and won't give us any solutions. I have attached a document with detailed information.

  Business response

  02/08/2024

  Issue has been resolved and vehicle returned to customer 

  Customer response

  02/10/2024

  On 2-7-24, at 11:55, Mike Morgan Hyundai called us and told us the car was fixed, so my wife went and picked it up. I also had someone from Hyundai Corporate Office call me on 2-8-24 to talk about the issue. So far, this issue is resolved. 

• Initial Complaint

  01/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased our 2020 Hyundai Palisade from Washington state in Jan 2020 & have been stationed in Shreveport, LA for military service. There is only 1 Hyundai dealer in Shreveport so we are at their mercy when we have car issues. In Sep 2023, we scheduled a Service appt to get the Rear Shocks of our Palisade fixed (covered by Warranty). Soonest they could do was Nov 2023 (nearly 2-month wait). In Oct 2023, upon returning from overseas duty, I was told to cancel the Nov appt & they would try & get us in sooner with Loaner car. By Dec 2023 (after our originally scheduled appt & driving on bad rear shocks for several months) they still did not fix the car. I told Service I'll drop it off 15 Dec & they have that week to fix it since I'll be out of town & won't need the car. I left it with Hyundai for 11 days until 26 Dec 2023. I had to ask for updates, they did not look at the car for the 1st 6 days & did not tell me when it was fixed, & it was parked in cold weather. On 26 Dec, I went to Hyundai & they told me it's done but can I pick it up the next day. I said if it's done I want the car & they immediately gave it to me. I drove it 1/2 mile to my house & did not drive it for 2 days until 28 Dec. It would not start & battery was dead. Hyundai later said someone should have run a check & caught that. The auto store could not change the battery because it was too complicated, so we took it to Hyundai & paid nearly double (over $400) & got battery replaced. I drove it 1/2 mile home & the panel that controls the screen did not work (see attached photo). On 2 Jan 2024, I asked Service to fix the car that they again returned to me in bad condition. I spoke with Service Manager who said they'll order a new panel but cannot install it. He said they have to replace 60 Engines which is why their 16 Loaner cars are out with customers for week & months at a time so I cannot have one. I was told Saturdays are only for Oil/Lube. I need my panel fixed but I need a car for work.

  Business response

  02/07/2024

  Issue has been resolved. 

• Initial Complaint

  12/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My wife and I bought a 2020 Hyundai Tuscon from y'all location back on 9/08/2023. When the car was bought it was stated that the car been through a multi point inspection. On December 4th I went to start my car and my car wouldn't start. I contacted my representative who sold me the car, and he advised me to contact Hyundai bluelink roadside assistance. I contacted the roadside assistance and when they came out they indeed determined it was the battery. I contacted Hyundai to see if they had battery in stock, none was available so I had to go out and buy my own battery. My question is if the car been through a multi point inspection , how did a battery die within 3 months of having the car? I'm also wondering if I can be compensated for having to buy a battery? I have contacted the company and left several messages and no response as of today. This is bad business and no one should go unanswered especially if a person spent money at that company.

  Business response

  12/11/2023

  Customer has been contacted.  We are offering to refund amount of battery, with proof of purchase receipt. 

• Initial Complaint

  06/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My car needed an engine change back in september 2022. Since the start of taking my car to the Hyundai dealership it has been a nightmare. I wanted to use my warranty but they told me "corporate denied the warranty" but when I contacted Hyundai corporate directly, they told me the business didn't even submit the warranty paperwork. I was told on numerous occasions that my car was next in line and almost done but then when I go up there and check on it again, they tell me something else is wrong that they need to fix. Time and time again this pattern is repeated. I feel like I am getting jerked around. I honestly, don't know what to do anymore. My car is held hostage.

  Business response

  06/23/2023

  Customer has been contacted by the service manager and explained what has happened and they are working diligently to fix to vehicle as soon as possible. 

  Customer response

  06/29/2023

  
  Complaint: ********
  
  I am rejecting this response because: I have heard this before and I would appreciate some form of customer service in the meantime. I was never offered a rental while my car in service. At this point, that is the least Hyundai can do since my car has been in the shop since last September! 
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  06/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On may 5,2023 at 8 am I had an appointment to have my car engine serviced due to problems with the engine. This is a know problem to Hyundai and a lawsuit has already happened. They told me they would call me by Tuesday may 9 with what’s going on and how to fix it. I never received a call. Over the next two weeks my husband and I contacted them numerous times and even asked for numerous management to contact us l. They never did. We called corporate Hyundai on the 15th. I spoke to ******** and got a case number 21430235. He told me to get a rental and they would reimburse me up to $60 a day and that a case manger would contact me in 3-5 business days. No case manager ever called it’s been two weeks and I just called Corporate again was spoke to rudely by a new case manager who took over my case because it had been ignored and then proceeded to tell me they aren’t covering my rental. My husband and I are about to contact a lawyer

  Business response

  06/14/2023

  Customer has been contacted by the Service Manager 

  Customer response

  06/14/2023

  Yes the service manager contacted me and informed me that he is sorry all his employees had quit and everything is backed up. Then told me that I do have a warranty on my car but Hyundai is trying to get out of paying by requiring 4 years of oil change paperwork or they won’t cover it regardless of my warranty. When I wanted to seek and get rid of the car they low ball offered me.  Nothing resolved, but he did answer the phone finally and talk to me 

• Initial Complaint

  04/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  January 2023 purchased Vehicle from Mike Morgan Hyundai. They sold me a Vehicle Service Contract (that I didn't want) when I financed the car with USAA (my bank). I contacted the VSC provider CNA National warranty Corp. in March 2023 and filed a cancellation notice with them. They approved the cancellation on 3.25.23 and notified Mike Morgan Hyundai that very day and told me to contact Mike Morgan Hyundai to receive my refund of $1431.00. I have tried several times contacting the F&I manager *** ****** and F&I assistant manager ***** **** and the salesman who sold me the car ***** ******. They have not responded after several tries to find out about the status of my refund. Please Help!!!

  Business response

  04/06/2023

  The service contract was canceled and the refund process can take up to 4- 6 weeks. Refund will go back to the lien holder (USAA) since it was a finance deal and $ will come off the principle balance.

  Customer response

  04/06/2023

  
  Complaint: ********
  
  I am rejecting this response because: I AM ATTACHING A COPY OF THE LIEN RELIESE FROM USAA.  THE REFUND SHOULD GO TO ME.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  03/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my 2021 Hyundai Elantra in to Mike Morgan Hyundai on 1/20/2023 for a routine service. I noticed after being serviced my car was starting to have issues such as stalling, have acceleration problems amongst other things. I spoke with ****** and she was able to get me a return appointment for 1/30/2023. Upon arrival ****** the advisor, was dismissive before I could even step out of my car in regards to why I was bringing my car in. ***** was very rude. He took my car for a quick drive and stated “There’s nothing wrong with your car you must’ve been driving in the wrong gear.” I then let him know that I wanted to speak with a manager because the issues with my care need to be take care of. Another advisor by the name of ******* says that it could be the gas that I put in my car. However, I was using the same gas since before I got the service completed. So he put a gas treatment but issues have continued with my car. I emailed ****** and ******* about the issues again. ****** scheduled an appointment to drop my car off with the lead technician for 3/20/2023. Once arrived to check my car in ******* says that I will be responsible for diagnostic testing which I don’t feel that I should be due to the issues occurring AFTER they “serviced” my vehicle and I also have warranties on my vehicle. The customer service here is horrible and I would like some assistance with this matter

  Business response

  03/24/2023

  The vehicle has been returned to customer.

• Initial Complaint

  01/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  January 10th 2022, I dropped my car, a 2017 Hyundai Veloster, The company did not have a tech to work on my vehicle so there paperwork states it was the 15th when we dropped the vehicle off with a loss of power, it was deemed am "out of gas" issue, they charged us $200 to have the fuel system flushed. Hyundai replaced the engine because it was under a engine recall during the time of the incident, they did the engine swap that took from January 10th to Aug 8th 2022. After 3 months of driving a barrowed vehicle and 5 months of driving a rental cars, they provided, on Aug 8th, we got a call to pick the car up from the dealership, under the assumption that it had been completely repaired. Aug 9th, I check the engine bay and there is oil that has been sprayed around the engine but primarily towards the bottom close to the timing chain cover, showing that if they did an engine swap they did not completely finish the job. From there we have not had the car since and it is now January 18th, 2023. After these 12 months I would like the company to work with us to get a new vehicle as I feel like this is constituted under the lemon law. I am also concerned that this vehicle after being returned to me will no logger be dependable to drive and the safety and reliability will be under question.

  Business response

  03/09/2023

  Business Response /* (1000, 5, 2023/01/31) */ Vehicle repaired and picked up by customer Consumer Response /* (3000, 7, 2023/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) My car has been returned with a check engine light on and oil is still noticeable in the engine bay. Taking vehicle back to dealership.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩