Business ProfileforNinja Coatings LLC

Three days prior to Ninjas installation we had a $7000.00 deck installed with *********** The concrete adjacent to the new ********** deck was part of the quoted job with Ninja. The Ninja installers did not attempt to cover the deck boards at all, therefore getting paint all over Trex. We attempted to contact Ninja on multiple occasions to discuss the damage to the deck. Without contacting us to discuss a solution, Ninja installers were sent back to our residence where they tried to remove the paint with some type of chemical. You can not use any type chemical on Trex without causing damage. We finally got the approval from ***** to get a quote to repair the deck. On 9/12/23 quotes were emailed to Ninja. Again, no response. ************ finally talked with ***** (manager) to discuss the quotes. ***** was unprofessional and rude. He preceded to chuckle and have complete disregard for the damage. Not once did an employee apologize for the damage caused. No employee called us to offer a solution to the problem THEY caused. We believe consistent, open communication could have mitigated the issues we encountered during this process. Today marks our 50th day of this process and we were reminded of that with a threatening letter from Ninja stating if the remaining balance of our bill was not paid in full within 7 days a lien would be placed on our house. 50 days of our brand-new deck being damaged, 50 days of begging, calling, emailing and texting a company that doesnt respond or communicate with us. Our deck has not even been repaired nor do we have a set date that it will be repaired. It was NEVER our intention to not pay the remaining balance of our bill. We paid the balance of our bill today, September 25, 2023 even though our deck is not repaired. We chose Ninja based on a word-of-mouth recommendation. We anticipated a smooth, flawlessly executed installation and what we received falls egregiously short of that standard.