Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lease began on November 23rd, 2022. I paid $1840, then $1200 before the first of the month after that. The ** and heat have been undependable since I moved in. The heater stopped working on December 25th, 2022. The maintenance was requested on the 27th, and fulfilled on January 4th, 2023. However shortly after the heat stopped working again. The ** has not worked since I first used it on February 17th (the weekend before Mardi Gras); I submitted a maintenance request and it has still not been fulfilled. Someone came out to look at the ** on February 24th, however we could not access the roof to locate the condenser (?I think thats what its called but Im not sure); my landlord was unresponsive so the ** was never fixed. It is currently 80 degrees in my apartment. I live in the top floor so it gets very hot midday. I wake up extremely dehydrated every morning and have two long haired cats that would really appreciate a livable environment.

  Business Response

  Date: 03/16/2023

  ******* rent charges and payments were as agreed in the lease for pro-rated rent, security deposit, and the first full month's rent. ******* service request for an inoperable heater was submitted on 12/27 and was inspected and repaired the very next day, 12/28, and was due to a tripped breaker. No further issues with the heater have been communicated with us since this time (nor prior).

  The first communication we received regarding an inoperable **** (air conditioning) was on 2/24 and we had an electrician there that same day inspecting it. On that same day, ***** sent me a text message noting "we need to have a discussion about 1) a rental rebate 2) the appliances in the unit are faulty 3) I haven't had a dependable AC from the moment I moved in." Since I was unsure what rental rebate she was referencing, I had never had any discussions with her or knowledge of faulty appliances in her unit, and we had already routed someone to inspect the **** breaker, I responded to her text and requested she send me an email so I could look further into all items. The next correspondence of any kind I or Latter & **** Property Management had with ***** was when this BBB complaint came through on 3/7. Since then, we have routed the owner's home warranty service to further inspect the ****. The American Home Shield (AHS)warranty service sent 'Express Heating and Air' to inspect and service the unit.Apparently, they were unable to access the condenser as they did not have the ability to reach it on the roof. AHS then routed 'Outlaws Heating and Air' to complete the service request. They are scheduled to visit the property on 3/17 at 10 AM. In the meantime, as a gesture of kindness and good faith, I offered ***** a portable AC unit until this could be resolved. She thanked me and accepted the offering. The service tech that delivered the portable AC noted it to be "very cool" in the apartment and was told by the tenant she would turn on the portable AC if she needed it. I believe this BBB complaint to be reactionary at a time the tenant must have been frustrated and unfair to me,my business, and LBPM. We routed vendors for repairs promptly when we received each service request.

  When I received the text message from the tenant noting the three above-listed items, I asked for clarification via email and was only afforded an attack on future earnings via this BBB complaint, not an email detailing her text message (not even a follow-up text with further details). We are problem solvers and work daily to ensure tenants' concerns are heard and addressed in a timely manner. I would appreciate the retraction of this complaint by the tenant as we continue to do our due diligence in ensuring her comfort and safety.s why here...

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** moved in may 16 & 3 month after moving in I found mold in my apartment but I sign a lease saying they was no mold & still is & the manager said she was treating the mold but they was only painting over my wall my apartment Was smelling stink due to the ************************ was getting sick I had to let them stay with dad but I have a new born ***************************** said they will fix on it in September & still didnt why should I pay rent for a place that had mold in ******* daughter cant sleep in her room since I moved in & because the mold is inside the wall my kids been getting sick & management is not doing anything about it its been 7 months now and they still have not fix my wall Also management keep walking in my apartment without my permission they keep coming inside my apartment multiple times giving me papers so I can pay my rent but that does not give them a right to walk inside my apartment to give me a paper

  Business Response

  Date: 11/17/2022

  Good evening,

  Did you receive what Resident and/or apartment number is having this issue?

  We are only aware of one resident with this issue due to a roof leak.  Our construction department is currently repairing the leak and then will complete her repairs to her home.  This resident is fully aware of the situation and has given us in writing that she wants to stay in her apartment.  It also states that she understands she is fully responsible for her rent. 

   

  Sincerely,

   

  **********************************

• Initial Complaint

  Date:09/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a housing case manager. My client was approved for a unit at the *************************** located on *********************************************************, about 3 weeks ago. Like most housing agencies, after a client has been approved for an apartment, an inspection is needed prior to moving the client in. For the past 3 weeks, the communication between my client, myself, and the leasing agents have been horrendous and extremely unprofessional in regards to scheduling an inspection. The leasing agents are not only rude and sarcastic, but it is becoming apparent to me that it is a possibility that there are not any units available, and that they are misleading my client after she has paid all fees needed to move in. All I ask is for transparency in regards to what is actually the hold up to having my client move in. My client is homeless and she has been fighting extremely hard for self sufficiency. Again, my client and I are asking for transparency about what is the actual reason that she has not been able to move in.

  Business Response

  Date: 09/12/2022

  We have reached out to *********************** via phone call. There was no answer; I left a message with call back details. I need to know who the actual applicant is.