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Complaint Details
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Initial Complaint
05/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a parking ticket on 05/06/24 in the mail issued by Premium Parking on 04/25/24 for $75. We paid their rate of $6.00 plus a fee for two hours of parking in their private lot in downtown ******* (P4811 - **************************) on 04/24/24. We paid $6.99 online starting at 5:51 p.m. which ended at 7:51 p.m. We arrived back in the lot just around 8:00 p.m. leaving the lot no more than 10 minutes later. I have appealed the ticket requesting a dismissal as we surpassed the time limit by no more than 15 minutes and there was no explicit signage stating there would be a $75 ticket for exceeding said time. While they have responded to my appeal, there was no definitive answer to my request of dismissal.At best, I'm requesting a confirmed dismissal of the $75 ticket that is extraneous and excessive, while feeling like a scam. But, I would be prepared to issue a payment of $3 as that would suffice for an extra hour in their lot based on their posted rates of $6 per two hours.I greatly appreciate any assistance in communicating with this company and helping me reach an agreement. My invoice for that ticket is ********. I have also attached the initial receipt of payment, my appeal to the business, and their response to that appeal. Please let me know if there is anything else you may need.Customer response
05/22/2024
I have attached the requested parking ticket. As you'll note, it charges twice: one for a ticket amount of $50.00 and another for an unpaid parking fee of $25.00. It also shows photos of my car upon entering the lot and exiting the lot, which obviously will exceed the time limit we paid for. A parking lot like this should take into account the time it takes to enter a lot, find parking, figure out online payment and then offer a reasonable amount of time to leave the lot upon exiting, which I believe we did. It feels like this business uses predatory tactics to take as much money from their consumers as they can.
Again, I appreciate all your assistance with this and please let me know if you need anything else.
Kari
Business response
05/23/2024
We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this citation for you. Please allow 3-5 business days to reflect the void. Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out. We appreciate you and we will make this right! If you ever need any help with paying for parking, please contact us at ************ option 1 or visit our website and chat with a live agent. We are here to help you.Initial Complaint
05/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Parked in garage to get ice cream on 5/6/24 and filled out the appropriate app info as requested by the store. Received a parking citation today for $60. Completely falsified and misrepresented the fact that parking was validated. I will never return to any businesses there if this isnt resolvedBusiness response
05/22/2024
We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this citation for you. Please allow 3-5 business days to reflect the void. Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out. We appreciate you and we will make this right!Initial Complaint
05/20/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On January 21, 2024 I prepaid for parking at the Premium Parking Lot 401 at the French Quarter. My wife is handicapped, and this was the closest lot to the Steamboat Natchez dock, I figured about 200 feet. The parking was extravagantly priced at $51.95 but I figured that was the price for convenience and registered. On April 11th we received an email from Premium verifying our times and the procedure to simply park, that our license plate was all that was required. When we arrived on Decatur Street the place was in chaos, but I finally saw the lot and found my way past a barricade to look for my spot. It turns out there was a music festival setting up, and Premium had rented out the lot for music venues. There was no supervisor or Premium attendant to assist us, but we were told there might be spaces still available at another lot. We did find a handicapped spot in Premium Lot P407. I called Premium to adjust our ticket validation #******** to the new location so we wouldn't get towed or booted as my wife used her walker to get to the dock, 2/10 of a mile away. As I hustled to meet her a person walking by grumbled how outrageous it was he had to pay $30 to park.Hmmm, seemed like a bargain as i walked and walked away. Our visit to New Orleans was a delight. The price difference has been gnawing at me. It's only $20, but my initial request for a price adjustment was declined within a few hours of submitting on May 11. I resubmitted my request on their support email on May 12 and that has also been denied. I paid to park at P401, I wanted to park at P401, I managed to wiggle into the driveway at P401 before I was turned away. Through no fault of my own we had to park at a more distant and inconvenient P407. The denial email reads as follows: Sorry, we are unable to approve your refund request. Daily parking sessions purchased through the Premium Parking digital machine and website are non refundable after the start time has begun, regardless of your use or non-use of the Session and regardless of any circumstance surrounding the use or non-use of a Session (i.e., early departure, weather conditions, or cancellation of a related event). This is despite receiving a confirmation email the day before? I guess them renting out the entire lot is "any circumstance" and let the buyer beware. Thank you for letting me vent. We will NEVER use Premium Parking again in out travels. **** *****Business response
05/22/2024
We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We want to make this right for you and change your experience. In hopes of that we have decided to refund you for your purchase. The refund will go back to the original form of payment. Please allow 3-5 business days for processing.Customer response
05/23/2024
Thank you for your assistance. We received a complete refund today, which is far beyond what I requested. The BBB has won a fan today!Initial Complaint
05/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We were visiting *********** and parked by the river. We went in thru the gate and paid $28.42 on our credit card on 05-01-2024. We received a parking ticket for $82.00 stating a non-permit for P407 after we had paid when entering. We believe that this is a scam and we not owe this.Business response
05/16/2024
We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this citation for you. Please allow 3-5 business days to reflect the void. Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out. We appreciate you and we will make this right! Please give us a call at ************ option 1, next time you park just to ensure the process is followed.Initial Complaint
05/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I parked in a lot at *********** with no parking attendant, and very little signage that it was a paid lot. There was no gate. I left my vehicle and entered the mall, again, no signage visible between my car and the entrance to the mall. Nothing on the doors exiting the lot. Upon leaving the lot I noticed a sign. I stopped and turned around and tried to download the app. I had no service underground so I had to leave the lot without paying. I then downloaded the app once outside and attempted to pay however I could only pay for future time, not time I was there in the past. I now have bills for $99 which I paid after disputing and appealing with Customer Support. They rejected my appeal. I need a refund for the total amount of ticket *******.Customer response
05/20/2024
My plate is 4wx117. Proof of payment of $99, the original violation, and their response is submitted.Business response
05/22/2024
We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We want to make this right for you and change your experience. We will submit for the ***** refund. Please allow 7-10 business days for processing. If you ever need help paying for parking upon arrival, please call us at ************ or chat with us on our website. We are here to support you.Initial Complaint
05/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Parked for a concert at 7:22pm and paid for the whole night. Received a ticket at 8:03pm. We left the lot at 11:30pm. Feels like a scam.Business response
05/15/2024
We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this citation for you. Please allow 3-5 business days to reflect the void. Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out. We appreciate you and we will make this right! There were simply some characters left off your license plate when you paid which caused this. Just ensure next time you get all of the characters. Easy oversight and glad we could void this for you.Initial Complaint
05/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 4/27/204 I parked in a Whole Foods parking lot in ********, *****. The signage for parking is very unclear. It said 2 FREE Hours of parking but did not give any other hourly rate beyond the two hours. I received a ticket in the mail for an amount of $90 (INSANE) $40 for parking (less the 2 hours free would have been a hour and 23 minutes) plus a $50 INVOICE! Are you kidding me?! I have yet to pay this invoice because a quick ****** search came up that MANY people are scammed by this same company and its policies. I understand paying the extra time beyond 2 hours but it is completely unjust to have a $50 invoice and pay $40 for less than 2 hours of parking. I am looking for a billing adjustment before paying this bill.Business response
05/15/2024
We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this citation for you. Please allow 3-5 business days to reflect the void. Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out. We appreciate you and we will make this right! Please contact us ************ to get more information about how to pay for parking. We will gladly assist you.Initial Complaint
05/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Received a ticket for parking in the garage located at ************************************************************* This is the second ticket that I have received. I paid the first ticket in which the garage is connected to the hotel where there is a restaurant **************'s and it is advertised as parking fees which was paid to the hotel. The ticket is a $30 fee with a $95 late charge for a total of $105. There is no place to pay a ticket going in or out of the garage. Therefore, we paid the hotel and restaurant when we paid our bill. This is absolutely unacceptable and unfair. This ticket needs to be removed.Business response
05/15/2024
We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this citation for you. Please allow 3-5 business days to reflect the void. Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out. We appreciate you and we will make this right! Please note we are fully gateless operating company. This prevents back *** upon exit/arrival. If you need help with making a payment for parking, simply call us at ************ or chat w/ us on the website. All of our facilities are park and pay upon arrival.Initial Complaint
05/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 4/16/24, I was a tourist in ***********, **. At approximately 2:00pm on 4/16/24, I used the Premium Parking valet service located at ********************************************************. I received my valet ticket and gave the Premium Parking employee my car key. Between 2:00pm and 3:30pm, I was at a nearby event. When I returned to collect my vehicle at approximately 3:30pm, I paid the valet fee in full via debit card transaction and received my car back. I recently received a very official-appearing "traffic citation" which had the seal of *********** on it and some very misleading verbiage that made it appear as if it were from the traffic enforcement or law enforcement departments of *********** or *********. Upon opening the "citation", it is a fee cited by Premium Parking and Municipal Parking Services for "non-permited **********************". On the "citation" mailed to me, there are video captures with timestamps of my vehicle entering and exiting the area where Premium Parking valet employees parked my car. You can clearly see it is not me driving, although it is my car. When I checked the Louisiana ****.gov ********************** citation website, this "traffic citation" does NOT exist in their database. The "citation" number is: ******** for reference.Premium Parking is demanding $77.00 before May 16, 2024, or $117.00 before June 15, 2024 and the citation that they mailed to me says that if unpaid it will be sent to collections. This appears to be a scam to scare clients (especially tourists) into paying fines for services that they have already paid for! I submitted a dispute with Premium Parking but I don't know what else to do and I don't want my credit negatively affected.Business response
05/14/2024
We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this citation for you. Please allow 3-5 business days to reflect the void. Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out. We appreciate you and we will make this right!Initial Complaint
05/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I stayed at a hotel next to the parking garage for one night and parked there. I saw no payment information and thought the hotel owned the garage. There was no machine to submit the usual paper cards timestamped and place to pay. Then, I received a bill for $95 that threatened to boot/tow my car and go to collections (which can result in a ding on your credit.) The logo looks like a government agency, but it's not. And they get your address from your license plate, which is scary for personal security. The parking garage only costs $30 per night, and I was willing to pay that fee.They sent me another bill for $135 after I tried to dispute the charge.I'm paying for it, but what they are doing seems illegal. They are scamming people and getting triple+ for the original cost of parking.Business response
05/14/2024
We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this citation for you. Please allow 3-5 business days to reflect the void. Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out. We appreciate you and we will make this right!
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Get a QuoteCustomer Complaints Summary
259 total complaints in the last 3 years.
179 complaints closed in the last 12 months.