Complaints

This profile includes complaints for Premium Parking Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Premium Parking Service, LLC

  601 Poydras St Ste 1500 New Orleans, LA 70130

  
• 

  Premium Parking Service, LLC

  218 N. Broad Street Jacksonville, FL 32202

• 

  Premium Parking Service, LLC

  5 Via de Luna Dr Pensacola Beach, FL 32561-2065

• 

  Premium Parking

  10 W Main St Pensacola, FL 32501

• 

  Premium Parking Service, LLC

  101 S Palafox St Pensacola, FL 32502

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,Parking Invoice #******** | License Plate: ****** I am writing to formally appeal the parking citation referenced above, issued on May 5, 2025, for an alleged violation at *********************. While the citation indicates that my vehicle exited the garage at 1:11:28 AM EDT on May 4, 2025, I respectfully request this violation be dismissed due to circumstances entirely beyond my control.I returned to my vehicle well within the allotted time and attempted to exit the garage promptly. However, I and numerous other drivers became trapped in the garage for nearly two hours due to severe inefficiencies and malfunctions in the garage's exit system. The congestion was so extreme and prolonged that it required the intervention of local police authorities to manage the situation and restore traffic ******* is critical to emphasize that during this time, I was not willfully overstaying or violating parking terms. I was unable to exit the garage due to conditions directly caused by the facilitys mismanagement. I was physically obstructed from leaving and thus should not be held liable for an infraction that occurred solely because I was detained against my will.Furthermore, the distress caused by this incident was significant, resulting in heightened anxiety and emotional discomfort. I trust that your office acknowledges that a customer should not be penalized when the ********************** facility itself fails to provide a functioning and efficient means of ******* light of these facts, I kindly request the cancellation of this citation. I have enclosed the documentation provided with the citation, which shows a clear discrepancy between entry and exit times, reflecting an unreasonable delay inconsistent with normal garage usage. I am confident that a review of any incident reports from that evening, including any law enforcement involvement, will corroborate the circumstances described herein. I have attached time stamped photos showing I couldnt exit

  

  Business Response

  Date: 05/15/2025

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this invoice for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We appreciate you and we will make this right!  

  Customer Answer

  Date: 05/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you so much for your help and for alleviating all of the anxiety this matter has caused me. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing a parking violation issued by Premium Parking, despite having paid for my session in good faith and within the appropriate time frame. I am seeking a full dismissal of the violation based on proof of payment and minor, unintentional data entry errors.Complaint Details:On April 25, 2025, I paid for 3 hours of parking with Premium Parkingfrom 7:38 PM to 10:38 PMusing my **** card ending in 6625. I am attaching a copy of the receipt confirming the time of payment and that the transaction was processed successfully.However, I was later issued a $90 parking violation, which I formally disputed on May 5th. In response, Premium Parking offered to reduce the fine to $50, stating that while it was not their error, they were willing to split the violation fee with me to balance accountability with ****** I appreciate the gesture, but I believe this penalty is still unjustified.The violation was issued solely due to two small, honest typos I made when entering my information into the Premium Parking app:I mistakenly entered the parking space as P3521 instead of the correct P2350.I mistyped one letter on my license plateentering an "X" instead of a "Z".Despite these errors, my payment clearly corresponds to the correct timeframe and location. The space and license plate information I entered were not maliciously falsified or left blank; they were simply mistyped. The system received the payment, and no other driver would have been affected by my use of the space.I respectfully request that Premium Parking waive this citation in full, given that I paid the required fee and made every good faith effort to comply with the rules. A penalty in this case feels disproportionate, especially for a first-time, unintentional mistake backed by a verifiable payment.Thank you for your attention to this matter.

  

  Business Response

  Date: 05/08/2025

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this invoice for you and will call you today to get the actual invoice number or the license plate associated with it.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We appreciate you and we will make this right!  

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 3, 2025, Premium Parking charged me for parking based on license plate camera footage. However, their system does not tell the full story. I explained to them that if they review their security camera footage, they will see that we were only briefly stoppedno more than two minutes.When we saw that the rate was approximately $30 for just 30 minutes, we decided to leave immediately. I have also attached a ****** Maps screenshot showing the route I took through the area.Their license plate cameras do not include time stamps covering the full journey from lot P0401 to lot P0405, nor do they account for the roughly *************************** bumper-to-bumper traffic on **************** near ***************. Despite this, they claim I was in the lot for over 10 minutes. However, it appears they are combining the time spent passing through multiple lots (P0401 and P0405) and the time spent in standstill traffic on *****************I respectfully request that they review their full security camera footage to verify the timeline and confirm that we only parked for approx 2 minutes.

  

  Business Response

  Date: 05/08/2025

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this invoice for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We appreciate you and we will make this right!  

  Customer Answer

  Date: 05/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ***** Iii

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used this parking garage at ************************************************************** twice/week since September 2024 with no issues until January 2025. I log in my license number at KORT rehab center each time for 3 hours free parking. As of January 2025 I have received 5 citations for the reason of "no permit". Each citation carried a $60 fine. Thinking I may have forgotten to log in I paid these fines for January 23 & 30 by checks which totaled $120. I appealed the charges to no avail. The admin at KORT rehab made a call & got these charges forgiven however I have not received a refund. I have tried numerous times to contact the company via online messages & phone calls none of which were helpful. I then received notices for February 4,6 & 11 of 2025.These have been appealed & denied. I have not paid these last 3 citations. I realized I was typing in the letter O when it may be a zero. (GOR734 or G0R734) After I began using the zero I have not received anymore citations. But it seems there was no problem using the letter O between September-December. I feel I was wrongly charged & should receive a full refund. This garage offers 3 hours of free parking which was never exceeded. I have pictures provided by the company that show time in & out. This discrepancy between zero & O should not be an issue. Thank you for any assistance in this matter. ***** I am not able to scan documents but can mail or bring to you if necessary.

  

  Business Response

  Date: 05/08/2025

  Thank you for submitting this.  We sincerely apologize for any lack of communication. Lets change your experience!  We are having our leadership team call you to get a full understanding of your challenges.  Her name is **** and she will fully see this situation through for you. She called you today and was actually speaking to you at the time of this response.  We will ensure you are happy with the resolution and we appreciate your time in allowing us to make this right for you. 

  Customer Answer

  Date: 05/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:05/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 9, 2025 I parked my vehicle in a parking garage on ************ in ***********. I opened the Premium Parking app. The app locates you automatically and you pay according to the lot that you're in. I paid for 6 hours at a total of $76.33 which is already exorbitant. A few weeks later I received a ticket notice in the mail stating that I did not pay at all. I submitted an appeal with a photo of my receipt. The response from them was that I actually paid for a different parking lot. WHAT IN THE ****** I paid for the lot that PREMIUM PARKING'S APP placed me in. They said that since they know it was a mistake they would reduce my ticket to $20. I should not have to pay ANYTHING in addition to the $76.33 I have already paid for my parking place. THEN, they sent me another ticket for $60.00 with threatening language about ********************* I've read the previous complaints. Why is the business allowed to do this to people???? I should owe $0.

  

  Business Response

  Date: 05/08/2025

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. This appears to pertain to the *** geofencing.  We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this invoice for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We appreciate you and we will make this right!  

  Customer Answer

  Date: 05/08/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  ******** *******
  

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,On Feb. 28, 2025 I used the parking lot at ********************************************************************. I used the machine at the lot to pay for my parking using my debit card. My statement for March shows that the transaction processed. My problem is that I got a parking ticket notice saying I didn't pay, and they want me to pay a substantial amount as a "No permit" offense. Since I did pay I am concerned about this because now I've received 2 notices and the fee is growing if I don't pay by the 29th of this month.I have a heightened awareness of fraud these days as my mother is dealing with issues similar and has even had money stolen from one of her bank accounts. I at first ignored the notice because when I looked into the withdrawal, I did see the payment. Also there isn't a phone number on the notice only a web address, which isn't something I'm comfortable going into for fear of letting out info to a possible scam. They say that I could send a check to an address in ********* which is also suspicious since I was in ********** and people commit check fraud all the time. No explanation is given except that I had no permit. Even the form that came in the mail isn't centered on the page which seems suspicious. There is a place that says I could be sent to collections and be subject to towing/booting. I surely don't want that problem. I feel like I'm being pressured to send money that I don't owe by a company I haven't heard of. I frequent the area and I'd like to feel confident using the available parking lots. Right now I feel like I'm being scammed for $98.00.Your help resolving this will be greatly appreciated.

  

  Business Response

  Date: 04/25/2025

  We appreciate your concerns and want to fully investigate the payment not transferring to our system as alleged.  We appreciate the copy of the bank statement and that indeed proves your payment.  We need to obtain the parking invoice number in order to cross reference your payment with the invoice. Please email your parking invoice number to our Director.  *********************************************************************************************************.  If you do not wish to email your parking invoice, you can always file a parking dispute via the instructions on your invoice.  Just provide that same attachment you provided here in this complaint to the dispute.  We will gladly void this invoice once we can reference your parking invoice to your attachment.  Its likely due to a mistyped license plate.  We will ensure you receive closure for this case. Thank you for your patience and understanding and we look forward to assisting you.  We have a very high compliance rate and we pride ourselves on our A+ BBB rating with accreditation and this can only be obtained by ensuring fair treatment of  our customers. 

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in a premium parking garage back in November 2024 and received a citation in the mail that I owed for a ticket. I emailed them back and told them that I had handicap tags and that I have been parking in Premium parking for years and have never paid. Sent them all my information and my placard and they sent me an email and said my citation had been voided and they were sorry for the inconvenience. I borrowed my cousin's car (***** ****) for me and my mother (******** *******-*******) to attend an event on 03/28/2025. My cousin received a ticket in the mail. She explained that me and my mother had borrowed her car. I also told her that I did ask the attendant (*****) as well that was working and he said yes handicap parks free. We had the handicap placard in the window. I parked in a regular spot instead of a handicap spot because it was closer to the door than the handicap spots that were available. She received an email back saying that her citation would not be voided but she only had to pay $25 and handicap does not park free. If the attendant said yes and my other citation was voided then I am confused. Did the rules change and the attendant didn't know it either? If I had known that, I would have had someone to drop us off. This is unfair and I don't think I should have to pay anything. And if handicap does not park free that should have been disclosed with the first citation that was voided. I will attach both emails for your convenience. I gave her the money to pay it because I did not want to have her car flagged or booted or anything but this is not right.

  

  Business Response

  Date: 04/24/2025

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously. We value your feedback and are actively working to address the issues you raised. We are committed to providing a positive parking experience for all our customers. In hopes of changing this experience, we have decided to void this invoice for you.  Please allow 3-5 business days to reflect the void.  Please disregard anything you get in the mail over the next 3-5 business days, as reminder notices are sent out.  We appreciate you and we will make this right!  

• Initial Complaint

  Date:04/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday April 19, 2025, at 11:15am, I parked in the premium parking lot on the west side of ***********. Me and my party returned at 12pm, a full 45 minutes early, to find that one of their employees had booted my truck, along with 5 other vehicles directly around my truck! I told the employee that I had 45 minutes left and even showed him my receipt. He looked at it and said I paid for parking in the lot next door, which was separated by a chain! I told him that was the lot that came up when I used the Premium app. The app said you are here. Park here? So I clicked park and paid for an hour. The employee said there was nothing he could do, but he could reduce the fine to $50! We argued and I finally had to pay the $50 fees on my debit card. Me and my party were illegally detained for 20 minutes even through we had a reciept and had showing we paid for an hour of parking. We live 3 hours from *********** and had to get back home as it was getting late.

  

  Business Response

  Date: 04/21/2025

  We sincerely apologize for the inconvenience and frustration you experienced at our parking facility. We understand your concerns and we take such matters very seriously.  We want to make this right for you and change your experience. We want to earn your business again and make this right. We approved your parking dispute and have sent the refund request to Admiral for a full refund.  Thank you for your patience and understanding. 

  Customer Answer

  Date: 04/21/2025

  Furthermore, I have been using Premium Parking since 2017, and I really appreciate their fast response in resolving this matter, and for refunding my money. 
  This changes my opinion and experience with Premium Parking for the better, and I will not hesitate to use their services again in the near future. Thank you. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 20, 2025, I parked my white 2025 **** F-150 (a dealer loaner with no tags or plates) at Premium Parking Lot P402 and paid for 4 hours of parking via the app, valid until 4:14 PM. I returned at 2:19 PM to find my vehicle booted, despite having over 2 hours of valid time left.Because the vehicle had no license plate or temp tag, I entered the dealers license number ************ when registering the parking sessionthe only identifiable info available. There were no instructions in the app or signage explaining how to register a vehicle without plates. The Admiral Enforcement agent verified my session was valid and confirmed the booting was an administrative error. However, I was still required to pay a $30 fee to remove the boot.The agent mentioned that I shouldve registered the vehicle under make/model, but that method is unreliable if multiple similar vehicles are presentmaking this a recurring issue for others. This error disrupted my plans and completely ruined my experience at the House of Blues event I was attending nearby.

  

  Business Response

  Date: 04/21/2025

  Thank you for submitting your comments and concerns.  We are going to provide you a full refund for the immobilization.  You can also call us via the signage ************ for any questions or if you need help ensuring your payment is successfully credited to the right vehicle.  We appreciate your understanding and by refunding this immobilization we hope to earn your business again. Please allow 3-5 business days for processing. 

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Thank you for your response and for offering to refund the $30 boot removal fee. However, I respectfully request that you reconsider the scope of your resolution, as this incident deeply impacted more than just our financesit significantly disrupted a rare and carefully planned opportunity for healing and connection.
  
  Both my guest and I are ************* veterans living with PTSD. It takes a great deal of mental preparation and emotional energy to plan for and attend public events, especially on holidays like Easter when the goal is to experience joy, community, and peace. We carefully chose the House of Blues event and planned aheadmentally and financiallyto attend. I have attached a copy of the ticket purchase for your reference, which further demonstrates that we took deliberate steps to make this outing meaningful.
  
  Unfortunately, that experience was completely overshadowed by what occurred at your Lot P402. Despite having paid for parking (with over two hours remaining on our valid session), we returned to find our vehicle booted due to a technicality: the loaner vehicle had no plate or temp tag, and we entered the dealers license number, as no guidance was provided for such a situation.
  
  Even more disheartening was the way the situation was handled. The boot agent acknowledged that the parking session was active but, after speaking with a supervisor, was told to walk off and not address our concerns. We explained we didnt have $30 readily available, and ultimately had to charge the amount to a credit card we could not afford to useadding more financial strain on our limited income.
  
  The combination of poor instructions, lack of customer **********************, and the distressing interaction left us feeling unheard and disrespected. What should have been a joyful and therapeutic Easter outing became emotionally triggering and discouraging. To be transparent, the experience was so damaging that we are now hesitant to attend future events, knowing how much mental preparation it will take to overcome this setback.
  
  For this reason, I am requesting a full refund of the boot removal fee ($30) and reimbursement for the ticket cost ($242.93). I hope you will consider not just the procedural error, but the larger human impact of how this situation was handled and the burden it placed on veterans doing their best to engage with their community.
  
  Regards,
  
  ****** *****
  
   

  
  

  

  Business Response

  Date: 04/23/2025

  We understand your rejection.  Your immobilization fee is refunded per your request.  If there is anything else we can assist you with please email us at ********************************************************************************************************.  In the future, please call us at ************ if you are unsure how to capture your temp tag and we will gladly assist you. 

  Customer Answer

  Date: 04/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 7th 2025 I parked in a premium parking lot in ***********. I went to a parking kiosk and paid 51 dollars for 9 hours of parking. The machine did not print out the receipt to put on the dashboard. It was out of paper. I toured *********** for 5 hours, went back to leave and my car had a boot on it. I called the number to remove the boot and the man that showed insisted I pay ****** to remove the boot. So I paid a total of ****** to park. I emailed the company on April 8th but have not heard a word back from premium parking LLC. all I want back is the price I paid to get the boot taken off which it ******. I have uploaded where my bank took out the 51 from my bank and then the price of the boot removal ******. That proves that I did pay the 51 dollars from the beginning and that a boot should not have been placed on my vehicle. Please help me get my $151 back.

  

  Business Response

  Date: 04/23/2025

  Thank you for submitting these concerns and for your understanding.  We verified your payment and identified the issue.  We will gladly provide you with the full refund of your immobilization as per your request.  We sincerely apologize for the inconvenience and appreciate your business.  Please allow 3-5 business days for processing. Please disregard any other decisions/responses as being the Director I am going to override any other decisions and honor your request. 

  Customer Answer

  Date: 04/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *********