6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from ELLEN a
1 star01/11/2024
I have been trying since December to cancel home delivery of the Times Picyune paper. I spoke to a real person (which is no small feat) on 12/18/23 who indicate the the subscription would be cancelled on that date. I have continuied to receive the paper on a daily basis. The subscripion is my brothers and he has been admitted to a nursing home and is not capable of recalling his PIN so I can not go online to get the deloivery cancelled. I called his bank as I am authorized on his checking account and cancelled his monthly automatic payment for the paper. They told me they have people calling all the time with this problem with the Times-Picyaune.Review from Guy C
1 star12/31/2023
I have been trying to contact the Times Picayune to cancel my subscription for weeks. The web page gives not place to cancel and the phone systems runs me around in a circle but never lets you speak to anyone about cancelling the subscription. In my opinion, the unavailability to be contacted to cancel is intentional.Review from George S
1 star12/26/2023
Extra charge added to my subscription without y knowledge or consent made numerous attempts to contact customer service both via telephone and internet was able after several tries to get a human but no one could provide rational for increase in monthly charge I then attempted to just cancel subscription and ran up against the same indifferent assistance the best I could do was leave my phone number with the hope that someone would maybe call me the next day poor I ended up blocking credit card payment optionReview from Mary L
1 star07/28/2023
I have tried for 3 days to reach somebody in the billing department at the Advocate. I want to actually speak with somebody, which is impossible.
The Times Picayune New Orleans Advocate Response
07/31/2023
Hi ****, thanks for your email. If we are unable to answer the phone when you call the recording asks that you please email *********************************** and we will respond in 24 hours. I don't see an email from you. I've submitted this request to our team to call you back. Appreciate your patience.Review from Hannah T
1 star07/18/2023
It is hard to get a hold of someone who will actually handle the issue. I paid an annual subscription of $237.83 to receive the paper 3x's a week. The representative who processed my payment over the phone confirmed and reassured me that will I be receiving the paper 3 x's a week. HOWEVER, I was not told the subscription I signed up for would not deliver my paper on days when there is a special section being published. IF a special section is being published it should be done separately and not in the regular daily paper. Just because they feel like incorporating a special section into the paper on whatever day, those who do not sign up for "Special Section" will not receive the paper for that day. So basically I was told out of a month I will not be receiving the paper atleast 3-4 x's a month. How is this even fair? When I tried to call and address this issue, I ended up with a female who with an ugly attititude claims she is the supervisor and if I wanted she can charge me extra to receive the paper on the days it wasn't delivered. This is horrible and bad business.The Times Picayune New Orleans Advocate Response
07/18/2023
We are happy to help with this issue. Please email [email protected] and we will reach out personally.Review from Allen R
1 star06/07/2021
No one is ever available to answer the phones!! I've tried the automated system and it does not recognize me as a subscriber after many years!! The automated system cannot deal with this and I've left three message with NO return call. They are the only game in town so I guess they can afford to be independent!!
Customer Review Rating
Average of 6 Customer Reviews
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