Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to CivicSource multiple times via email and phone regarding the refunds for two properties that were either redeemed or did not proceed to auction after thorough research. Unfortunately, I have yet to receive a clear timeline for when these refunds will be processed, which has left me feeling quite frustrated and uncertain about the situation.For the property located at ****************************, I made a deposit of $850.00 on February 3, 2025, to initiate the research process. On May 2, 2025, I was notified that this property would not be going to auction, and I promptly requested a refund at that time. In the case of the property at ******************, I was the highest bidder at the online auction, having paid $27,111.00 on February 14, 2025. However, this property was subsequently redeemed, and I was informed that a refund would be credited to my account by the end of May. It has now been over 148 days since that assurance, and I have yet to see any progress.The responses I receive from CivicSource have been unsatisfactory, as they merely state that the accounting department is working on processing refunds without providing any specific timeline for completion. As an investor, I believe it is essential for CivicSource to uphold ethical standards by offering a clear and accurate timeline for refunds, especially since investors are required to place deposits before any research can be conducted. Transparency in this process would greatly enhance trust and satisfaction among investors.

  

  Business Response

  Date: 07/10/2025

  Sorry for the late response.  We do have a both refunds in our system for $850.00 & $27,111.00 and we are hoping to resolve all outstanding refunds within the next month.
  Thanks,
  ****

  Customer Answer

  Date: 07/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a $850 deposit August 2nd, 2024 on a property in ******************************* addressed ***************************************************************************. I recieved a call from civic source on March 25th 2025 to inform me that the original owner had came back an redeemed his property.2 Civic source representatives, both by the name ****** told me I was to receive my deposit back ($850) in 90 days from when the owner came back and redeem their property. They never answer the phone and when they do all they can tell me is accounting is working on it and are behind. This has been the worst company I have ever had to deal with for auction support. I want my deposit back like I was promised. It has been 93 days an once again they dont answer calls.

  

  Business Response

  Date: 07/10/2025

  Sorry for the late response.  We do have a refund in our system for $850.00 and we are hoping to resolve all outstanding refunds within the next month.
  Thanks,
  ****

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2024 i gave civic sourse an ****** deposit to bid on tax/ auction property. They told me i would recieve a full refund of my deposit if i a.did not win the bid or b.decided against after review,whitch I did. They also said they had up to three months to refund . This has not ocvured with no reason why pleaae help

  

  Business Response

  Date: 07/10/2025

  Sorry for the late response.  We do have a refund in our system for $850.00 and we are hoping to resolve all outstanding refunds within the next month.
  Thanks,
  ****

• Initial Complaint

  Date:05/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought property in Feb 7 2025 and had been months asking for a recorded copy and submission to the courts to obtain title for property I purchased and I have yet to receive anything from civic source. I have contacting the county in which I purchased the property and nothing had been submitted on my behalf

  

  Business Response

  Date: 05/23/2025

  Our legal team is looking into this.  Our records show it was sold in February 2024 and recorded on 3/28/24.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keep calling and emailing trying to see why the status of my refund for $850 still pending no answer customer service dont know all they could do is ask they account department which never get back with a answer on why its still pending are when i will be refunded Was issue a refund on January 8, 2024 today is May 9, 2025 customer service says it takes 90 days and its past that and i still have no refund and still havent been contacted by the account department are anyone about this matter. Civic source is a scam they have no problem taking the money right away but you have to go through all this to get it back

  

  Business Response

  Date: 05/12/2025

  We processed the refund on 3/27/25 and it came back returned due to customer bank issue.  We are in the process of doing the refund out of our accounts payable system that will go out this week.

  Thanks,

  ****

• Initial Complaint

  Date:05/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took part in an auction which ended on Wednesday, February 5, 2025. I later received the confirmation paper work on more than a month later on Monday, March 24, 2025. Since then, I've had to cut the high grass, to be a good citizen of the city, to avoid any backlash or risk illegal dumping on the property. I was originally advised by the closing department of documents from each auction being delivered to the city for processing once a month. As of today, Wednesday, April 30, 2025, the sale has not been delivered for signature and recording with the city. I've attempted multiple times to address such issue with a Ms. ****** ********. I've asked for supervisors and sent multiple emails and made multiple phone calls. No assistance, same "I'll send her an email, I'll place a note for her supervisor, I'll be sure to add your comments to the email to her." I have work to be done on the site and contractors on standby, not for long, pending simple actions to be taken on this property.

  

  Business Response

  Date: 05/02/2025

  We are in the process of reconciling the *** February 2025 auction and will be processing the documents to *** mid May.

  Thanks,

  ****

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a deposit to initiate a property tax sale auction on Feb 4, 2025, The auction was held on April 2, 2025. I was not the winning bidder. I received an email on April 4, 2025 stating my deposit refund is being processed. I then received another email on April 9, 2025 that my deposit refund has been initiated and will be deposited into my bank ************* is April 21, 2025 and still no refund. This company does not do a good job of explaining their policy. I called and spoke with a nice representative, but there was nothing he could do.

  

  Business Response

  Date: 04/21/2025

  ******* ************ $850.00 refund was processed this morning, and she should receive it later this week or early next week.

  Thanks,

  ****

• Initial Complaint

  Date:03/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CivicSource emailed on Jan 10 Saying they were going to return deposit Deposit was left October October 10 Auction ended on January 5 Its now February 15 I have not heard back from them. They keep dodging my calls. They will not reply to emails and I still have not gotten back my deposit. These guys are crooks.Deposit was for $850.

  

  Business Response

  Date: 03/18/2025

  I just approved the $850 refund in our Admin system and he should receive it next week.

  Thanks,

  ****

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed a deposit of $850 on a propane did not win the auction. My deposit was supposed to be refunded into my account but I have not received anything.

  

  Business Response

  Date: 03/12/2025

  The $850 refund was input into our system on 3/7/25.  I just approved the refund and she should receive it next week.

  Thanks,

  ****

  Customer Answer

  Date: 03/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  Thank you for your support!

  Regards,
  
  ********* *****

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried reaching out calling and letting the company know that I put the wrong card on file and it put me in the negative. I need my refund

  

  Business Response

  Date: 03/07/2025

  BBB,

  **** **** placed a deposit on a property for $850.00 and never called us to report any problems.  From this complaint, I had our operations team look into it and we just refunded the $850.00 back to Ajah's account, which should show up next week.

  Let me know if additional information is needed.

  Thanks,

  ****