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Business Profile

Clothing

Jet Life Apparel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for Jet Life Apparel's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jet Life Apparel has 3 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 2 shirts on October 6, 2024. Never received an update. I called the number on their social media page and did not get an answer. I also sent them a message on social media and they did not respond.

    • Initial Complaint

      Date:04/24/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a shirt from this online vendor Jetlife on 4/15/24 in the amount of $59.41. I never received any shipping information, nor a response to any email communications. I also paid for two day shipping, and the item still has not come. I would like a refund asap.

    • Initial Complaint

      Date:03/13/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had purchased 3 shirts from this business. 2 were delivered, and the 3rd one was out of stock, so I was issued store credit for that one which is fine. However 1 of the shirts I received was the wrong style/ and color, so I contacted The business informing them they had sent me the wrong item. They sent a return label to return it, and I shipped the shirt back to them. I had received a call from a woman (Who I assume was the manager or supervisor) stating that they were going to combine the amount of the shirt in the form of credit with the other store credit I received for the 1st shirt that was out of stock. (I should have 2 combined store credits since 2/3 shirts were out of stock and unavailable). *** tried to call the business multiple times at different times and different days and am not able to get a hold of anyone who can help me out. I DMd them on their instagram page and got a response saying to provide them with the order # (Which I did) and have been completely ignored after I explained my situation to them through the messages. *** tried multiple times to get into contact with them with no luck and ** very disappointed with the way they conduct their business. They technically stole my money since I havent been issued a refund or my store credit, and would appreciate if you guys could help me out with the situation!

      Customer Answer

      Date: 04/02/2024

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Jet Life Apparel regarding complaint ID ********.

      Regards,

      *******************************

    • Initial Complaint

      Date:01/16/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on December 22, 2023. I got an email confirmation of my order and would be contacted when it shipped. I have ordered from this company multiple times and receive my items usually within a week to a week and a half. It has been over three weeks now and I have not heard from anyone. I have attempted to contact the company via email multiple times but I get no response. I even attempted to chat with them on the website but no one ever comes to the chat.

      Customer Answer

      Date: 02/05/2024

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Jet Life Apparel regarding complaint ID ********.

      Regards,

      *******************

    • Initial Complaint

      Date:12/27/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order over 3 months ago and never received product

    • Initial Complaint

      Date:11/10/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spent $188 on a track suit that was paper thin, and the sewing job was poor. There were different size legs openings, and the logo looked sloppy. On the shop app, as ******* it spoke about refunds within the first 30 days. I send the outfit back, they tell me no refunds. They offered me another track suit (smirk) or store credit, but I havent heard back since.

      Customer Answer

      Date: 11/30/2022

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Jet Life Apparel regarding complaint ID ********.

      Regards,

      *********************

    • Initial Complaint

      Date:09/07/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased and NFT from this company for $500 and I never received it. Also Ive reached out to the company several times one of which I was led to the assumption that I may just need to wait a bit longer now over a year since my actual order and Im still owed $500 for a product I never received Ive reached out o the company through the website and via social media and still no response since September of 2021 please help

    Jet Life Apparel is NOT a BBB Accredited Business.

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