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Complaint Details
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Initial Complaint
05/11/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Gokartsupply.com seemed like a reputable business offering quality Go-kart parts at great prices. I placed an order for 9 items (order #XXXXX, totaling ******** on 4/12/21, and promptly received a receipt via email confirming my purchase. The next day I received another email, informing me that one of those items was "out of stock", and was told it would be "about a week" to ship my order out. Believing that this was an honest, reputable business, I again placed a second order for 3 more items on 4-18-21, totaling $86.45 (order #XXXXX). I once more received a receipt for the purchase, along with a second email the next day, once again informing me that one of those items was also "not in stock", and would take "Ballpark 1 to 2 weeks" to arrive. It has been a month since my original order, and nothing has arrived. I reached out to them, and canceled the back ordered ordered items, asked for a refund, and requested shipment of the items they DO have. They have failed to do both.Business response
06/14/2021
Business Response /* (1000, 8, 2021/05/29) */ Our suppliers took longer than expected to provide the items in question. These items were not in our possession to allow us to fulfill the orders. We provided the customer the best information we had at the time, the ETA given to us by our suppliers. The past year has seen a great deal of global disruption in supply chains across a number of industries. Our industry has not been immune to these disruptions. We shipped these orders together on May 10, the day before this complaint was registered.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.