ComplaintsforFox Acoustics

• Initial Complaint

  10/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Literally one of the worst companies to ever deal with. I contacted them immediately within 2 minutes of finding out that their free shipping code did not work when the order was processed and asked to have this corrected. *******************, clearly the owner of this show responded refusing to fix this issue. I let him know that his site was the issue and I should not be charged and he insisted. I told him then cancel the order since he cant seem to be able to honor the promise of his website. He then said he would charge a restocking fee. He did not buy, build or make anything in 2 minutes at 12:16am on a Thursday night. Aside from that, it is the issue with his website, not my fault it failed to apply the code he is offering all over the internet and his website. Then he tried to tell me how it will go so we are now going to deal with a dispute.

  Business response

  10/31/2022

  Everything on our website is in black and white and I invite you to read it yourself. The free shipping coupon code is advertised at the top of EVERY webpage. It also clearly states that it must be applied at the time of check out and can not be applied afterwards. The coupon code is case sensitive so he may have entered it wrong or not at all. I'm not sure and there is no way to tell. The indisputable **** is that he was shown an itemized invoice that shows the item price, shipping, tax and if there were any coupon code discounts applied. The **** is that he submitted the order. If he failed to read it, that is his fault. Now he keeps saying that within minute he saw that it wasn't applied and contacted us. He did send an email but what he doesn't seem to understand is that the second he submits the order, credit charge transaction fees are charged to my business and they are not refundable even if the transaction is refunded. If we were to refund his shipping we take a loss. He doesn't want to hear that though. After telling him that we won't refund the shipping, he demanded a refund and he would shop elsewhere. Ok. We informed him by email that we could cancel but as per our cancellation policy which is listed at the bottom of our home page. There is a 15% cancellation fee. He started flipping out, cursing out everyone and ranting on the internet and leaving 1 star reviews where ever he could.
  Everything on our site is clearly listed. In my opinion, I think since the order was placed after 2am CST that he wasn't paying much attention and didn't read anything and refuses to accept any personal accountability. I already explained that credit card fees and my employees time cost money and that is why we have cancellation fees.

  Thanks,

  *************
  

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