Complaints

This profile includes complaints for Zeigler Tree and Timber Co's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Zeigler Tree and Timber Co has 2 locations, listed below.

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  Zeigler Tree and Timber Co

  253 LA-1085 Madisonville, LA 70447

• 

  Zeigler Tree and Timber Co

  1930 N Collins Blvd Covington, LA 70433

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Zeigler Tree Company for an estimate to remove a tree. ***** was dispatched and came out in May for the initial quote. He had a large truck, and when he left my driveway, he ran over my reflectors and PVC stable bars holding said reflectors. I called him immediately to come back. He said rather than coming back, to send pictures and he would pay for it.On three separate occasions, I sent an invoice, pictures and email. I followed up and spoke with ******, ******* and someone else in the office, all on different occasions and all claiming that either they received the pictures without an email explaining my situation or received emails and not having pictures to support my claim, and on and on and on. At my final follow up call, I was told to come, drive 40 miles and pick up a $46 check, which I then stated: Cant you just put it in the mail so we can get this over with?To date, I still have not received the $46.23 owed. Even though they may be a reputable company, what they have displayed is poor quality when it does not go their way. In fact, when Hurricane *** hit, they could have cashed in on an over $10,000 job, which another one of their competitors received from me due to trees falling, having to be cut, and to be removed.

  Business Response

  Date: 08/17/2022

  Per ***** Zeigler, Vice President of Zeigler Tree,  we have had a check ready at our office at the front desk for  months. We asked **************** to come by and pick up the check which he failed to do. This "damage" was addressed immediately. It is our policy to not use the mail for checks. As a rule of thumb We also go out and pick up our checks from our clients. We will go against our policy and reissue a check, since it has expired for **************** and put it in the mail. All **************** had to do was contact our office and ask ** to mail the check. We had not heard another word from him until now. In conclusion the cost of the  replacement parts was $19.30 and he wanted $25.00 for his "labor" which we did not dispute. The lack of communication and having to go to this extreme was totally not necessary. Today Check #**** will be put in the mail addressed to *********************, *****************************************. Zeigler Tree considers this dispute settled.

   

  Zeigler Tree

  ************ Zeigler

  253 Highway 1085

  ************, ** 70447

  **************