Business ProfileforRainbow Northshore Buick Gmc LLC.

I had my car there in the service department because it was having problems and even broke down when I was returning from evacuation after hurricane ***. Initially I took it elsewhere and their opinion was that it needed a dealer to look at it, so I took it to Rainbow. They told me because of the storm they were scheduled a week out but they would try to get to it faster if they could. I said ok and scheduled it to be looked at it in a week and left it with them. A week and a half goes by and I call them to see if they have an update for me. They tell me they haven't looked at it yet. I called daily from that point until finally after 2 weeks they told me they were working on it. It took almost another week before they said my car was fixed. I went to pick up my car and as soon as I got in my car, I knew immediately before I even left the parking lot the problem was not fixed and I immediately walked back in and told them as such. They then told me it was just "history lights" and went and said they cleared them. So I got back in my car and the same thing. I didn't even make it out of the parking lot and I got out and gave it right back to them because it wasn't fixed. After about another week, they drove it to my house and told me it was fine. I got in it and while it was a little bit better than before, I still had most of the same issues and so I drove it right back to them. It took another week for them to tell me I needed to clean out part of my car so they could run diagnostics (they didn't do this before?). I picked it up that Friday afternoon and cleaned it out over the weekend. I had it back to them first thing the following Monday morning. I even clarified with them that I had cleaned out what they needed and they told me it was good. On Tuesday they told me they were running diagnostics and that it could take a week. I called that Friday to see if they had an update for me. They told me that it was still too dirty and that I had to clean it out. This is 5 days after they told me what I did was fine, and 4 days after they told me they were working on it. So I called them out on it. They blatantly lied to me and when I rightfully yelled at them for lying to me, they hung up on me and proceeded to refuse to work on my car. Not only did they not fix my car, but they wasted over 6 weeks of my time, lied to me multiple times, and I also suspect they told other people not to work on my car because afterwards 2 other dealerships refused to even look at it. I will never do business with this place ever again.