ComplaintsforBowie Outfitters
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Complaint Details
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Initial Complaint
08/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I USE ALL CAPS DUE TO A NEAR VISION DISABILITY. SORRY. TODAY ( JULY 31, 2021 ) I PURCHASED OVER $500 WORTH OF GOODS FROM BOWIE OUTFITTERS. THE SALESMAN's NAME WAS SCOTTY. INCLUDED IN THE PURCHASE ARRANGEMENT I HAD REQUESTED A COPY OF A DOCUMENT RELATIVE TO THE SALE. SCOTTY WAS TO ENCLOSE THE DOCUMENT IN THE BAG WITH THE OTHER ITEMS. HE FAILED SO TO DO. I LEARNED OF THIS WHEN I RETURNED HOME 40 MILES AWAY. WHEN I OPENED THE PACKAGE I LEARNED THE DOCUMENT WAS NOT INCLUDED. I ASKED IF HE WOULD TAKE A PICTURE OF THE SALIENT PORTION AND TEXT OR EMAIL IT TO ME. HE AGREED. HE LATER CALLED AND ADVISED THAT HIS FLOOR MANAGER REFUSED TO AUTHORIZE HIM TO SEND THE DATA OR EVEN MAIL IT TO ME, AS I HAD FURTHER REQUESTED.HE OFFERED TO READ PORTIONS OF THE DATA TO ME AND ADVISED THAT I SHOULD JUST WRITE IT DOWN. I HAD TOLD HIM I WAS 80 YEARS OLD SEVERAL TIMES AND BLIND IN MY RIGHT EYE AND COULD NOT READ WITHOUT ASSISTANCE WITH MY LEFT. HE THEN SUGGESTED THAT I COME BY WHEN I GO TO BATON ROUGE.Business response
09/24/2021
Business Response /* (1000, 9, 2021/09/09) */ I contacted the customer and determined which document he was requesting. I am mailing this document to the customer at his provided address.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.