Business ProfileforSoCo Roofing & Restoration

SoCo was hired to replace the roof on our house in Springfield, La. They came on Thursday, January 6, 2022. They began ripping off the old roof. I mentioned that the sky was getting dark and it looked like rain. I told the onsite supervisor and I texted ********* and let him know it was going to rain. No one did anything and it started to drizzle. I again asked the onsite supervisor to cover the roof. Nothing was done, There was no cover on parts of my roof and parts of it had old decking exposed with many nail holes. It began to rain and the rain poured into our house. We had just begun to get insulation and drywall put in the day before. All of the house had water pouring through electrical outlets and the insulation and drywall were soaked. We had water everywhere. Still no one covered the roof. I had called the company 3 times with no response during this time. Finally, I talked to ********* and he had them put tarps on in the middle of the downpour. However, the tarps all had big tears and nail holes so they leaked. I insisted that ********* come out to assess the issue. He finally came an hour after the last call. It was still drizzling and the crew immediately put the new roof on, even though the wood decking was soaked. A new heat/cooling unit was just put in too.********* took pictures and assured us that they would "make it right". They asked our contractor to give them a price to replace the drywall and insulation, which he did. They asked if they could have someone they knew come out and give an estimate because they thought it was too high. We agreed and they scheduled it for Thursday, January 13, 2022. He came and wrote them an estimate. We never heard from them again. We have contacted Kace, the owner, and ********* multiple times and were assured by the office that we would receive a call each day. On Thursday, January 20, 2022 we called again and were assured we would have a call by end of day. No response again and our calls are going to voicemail.