ComplaintsforPatrician Management, LLC

• Initial Complaint

  06/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  i purchased two money orders on june 3rd (saturday). I paid the rent using these money orders the same day. due to bank policy at regions bank where i purchased the money orders, the timestamp for the purchase was set as june 5th, as the bank treats saturday as a non work day. the management team is attempting to charge me a $200 late fee because of the date on the money order the management team spoke with the bank directly to confirm the money orders were purchased on the 3rd. The management team is demanding a written letter from the bank, the bank has advised management team that this is not legally possible. management team refuses to acknowledge the bank's verbal verification of the purchase date.

  Business response

  06/07/2023

  Both of Mr. ****** money orders, totaling $1,553, were dated for 06/05. Per the lease, late fees are charged if payment is not received by the 3rd. In order to honor a received date of the 3rd and to comply with Fair Housing protocols from previous resident requirements, we would need written proof (receipt, bank statement, etc) showing the purchase date of the 3rd as we are unable to accept word of mouth verification.

  Payments have been attached in response to this complaint.

  Thank you!

  Customer response

  06/07/2023

  
  Complaint: 20154688
  
  I am rejecting this response because:

  The bank has explained that legal requirements prevent written statements from being made but still verbally acknowledged purchase date. In addition, an erroneous month to month charge of $150.00 had to be removed, another charge of $100.00 for issues related to rental insurance, which was present on 5/3 as well as incorrect rent showing  as $1407.00 month prevented me from utilizing the online portal to pay rent. If this had been correctly dealt with on Friday, 5-2 I would never have been required to purchase money orders in the first place. 
  
  I have paid the last 24 month rent early or on time. Stealing $200 over a technicality is shameful behavior, especially considering you received my money orders I assume at the start of business on 5-5, 2.25 hours before the timestamp on the money orders. Further, you acknowledged you are familiar with this problem, having previous tenants in the same situation.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  08/22/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On May 20, 2022, my lease at Parc ended, and I moved out. During the move out procedures, I was not told any information by staff that I would have to personally contact entergy to inform them that I moved out, and at my old apartment complex I did not have to do so. Since moving out, I have been charged with paying my old apartment's entergy bill. The June bill was $99.18, and the July bill was $94.07. After finally getting entergy to remove my payment information from the account, Parc refuses to contact me back regarding this situation to discuss reimbursement. I am a recent graduate with no job right now, and Parc has not called or emailed me back on multiple occasions when I attempted to contact them. I would like a reimbursement for the money I spent paying Parc's entergy bill when I had no lease or contract with them to do so beyond May 20, 2022. I also had no control over what the thermostat was on or any aspect of my old apartment. This apartment complex has a pattern of acting in this manner, and I need assistance with coming to a resolution with this issue.

  Business response

  08/29/2022

  We do require all residents to give a 60 day notice prior to move out as stated in the attached lease agreement. We also have a section in our lease agreement that details the process of setting up and maintaining utilities during the term of the lease. We normally send a move out email within 30 days as a added precaution so all residents are aware of the move out process. After further review, I did notice that Emily did not receive the final move out email. We are willing to reimburse the resident for anytime frame outside of the move out date of 05/20/22. In order to approve this request we will need copies of the last 2 full bills outlining the dates of service billed. The attached bills only show screenshots of the amount billed. 

  Regards,

  ******** ***** 

  Customer response

  09/08/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17746154, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

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