Business Profile

New Car Dealers

All Star Automotive Group

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Complaints

This profile includes complaints for All Star Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

37 total complaints in the last 3 years.
17 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 2013 Chevy Camaro is in the shop at Allstar North on Plank Road in Baton Rouge, LA. I called to schedule a diagnostic test for low pressure message and because the air conditioner was not working and was told the diagnostic charge would be 199.00. I dropped it off Tuesday 7/8/2025 after 6:00 p.m. and left my key in the drop box. On Wednesday, I spoke with ***** and was informed that the charge will be 299.00 because it was an old high mileage car and that would cover a complete check so I explain that since they are charging so much to check the headlights also because wasn’t shining bright. I called on Saturday 7/12/2025 to get an update and ***** said
they didn’t find anything wrong with the lights, the engine needed to be replaced because parts are hard to find and I would have to pay another 144.46 to find out the true problem with air conditioner. I clearly explained I was bringing my car because the air was not working so why wouldn’t she explain that another test would likely be needed? Has I known that this would not have yielded the reason the air did not work, wouldn’t have bought my car in. Although the low pressure light is on, it has been serving its purpose for my niece. I have another car that I utilize for work and my niece is a student but don’t have to have a car but I do want her to have it. I’m saying all this because I just dint have this type of residual income. I am asking that I be charged in the 199.00 that was initially quoted and I will pick up the car not knowing the true problem or waive the 144.46
additional air conditioner fee.
Business Response
Date: 07/15/2025
Thank you for taking the time to leave your feedback.
We're glad we were able to connect with you and come to a resolution that
worked for you. It’s great to hear that you’re happy with the updated
arrangement, and we appreciate your understanding throughout this process. If
you have any further questions or concerns, please don’t hesitate to reach out.
We're always here to help!

Sincerely,

***** ****
General Manager
*******@allstarautomotive.com
Initial Complaint
Date:07/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 23rd, my car was towed to Kia all star in baton rouge while visiting. I had to leave on Monday without knowing any information regarding the problem with my car because I had to be at work.
Several days passed and I left several messages for my service advisor, ********. I finally heard back from him after about a week and was told that the issues my car was having was due to the transmission. He couldn't tell me how long the repairs were going to take and I ended up having to contact Ms.**** (service manager) to be told exactly what was wrong with my car - which was a recall. Again, no idea given to how long the repairs would take.
Since I live in Monroe, I obviously needed some way to get back and forth to work. I called Kia Consumer Affairs, and was told that they would pay for a rental up to $43.00 a day since the problem was a recall. I went to Enterprise rental and rented the bottom tier vehicle for a cost of $57.00 a day.
A month or so went by and was finally called to say that my car was ready. I had also opted to have the tires rotated, oil changed, and an alignment for a total of $298.57. I went to Baton Rouge on May 5th to pay for and to pick up my car. I explained the situation and gave the receptionist the invoice for the rental and I was told that it would be submitted for refund.
It has been MONTHS and I have yet to receive that refund. I have called them SEVERAL times and left voice messages for Ms. **** to call me back regarding the same. I have also EMAILED her twice and have YET to have any form of return response.
They owe me money for the rental.
I am at my wit's end. I have also emailed the general manager - Mr. ******* - with no response.

I have copies of all the paper work that was given to me and the proof of payment and the invoice for the rental.
Business Response
Date: 07/09/2025
We appreciate your feedback and understand your frustration
regarding the rental situation. Please know that we strive to provide the best
experience for our customers. Unfortunately, in this case, the rental policy
and any refunds are under Kia's jurisdiction, not All Star. We have spoken with
a Kia representative to verify this information and have communicated it with
you to ensure clarity. Additionally, we are committed to assisting you further
by reaching out to our Kia representative to explore any possible solutions. We
value your patience and will continue to do our best to support you through
this process.

Sincerely,

******** ****
Service Manager
*****************************
Initial Complaint
Date:07/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In May 2025, I brought my vehicle to All Star Chrysler Dodge Jeep Ram in Denham Springs for transmission programming and diagnostics after having a replacement transmission (TRA) installed at another shop. I was told the Transmission Control Module (TCM) needed to be replaced. The dealership completed that work and contacted me on May 12, 2025, stating the vehicle was repaired and ready for pickup.

I paid $1,494.19 for the repair. However, while waiting for my vehicle, I was informed that the car would not move, and a technician had just concluded (five minutes before clocking out) that the transmission itself was likely faulty. I was told I would need to tow the vehicle. I declined and asked that the issue be fully diagnosed.

Later, I received a message from the service advisor stating that the issue was now believed to be the battery and battery cables, and that I would be responsible for $227 in parts. I declined again, questioning the accuracy of the diagnosis. The dealership eventually replaced the cables at no cost, and I replaced the battery myself. Despite these additional efforts, the vehicle remained inoperable.

The dealership advised me to file a warranty claim with ***, the vendor who sold me the transmission. I did so, but *** denied the warranty, stating that All Star’s technicians were unable to provide any clear evidence that the transmission was defective. *** noted that the problem appeared to be a programming or calibration issue, not a part failure.

As a result, I am left with a non-working vehicle and a loss of $1,494.19 for repairs that never fixed the issue. Had I agreed to the additional $227 charge, I would have spent over $1,700 with no resolution. I was told the vehicle was fixed, charged accordingly, and still never received a functional result. The dealership failed to deliver services as promised and misled me into believing repairs were completed.
Business Response
Date: 07/14/2025
We appreciate your feedback and want to address your
concerns thoroughly. Our team conducted a detailed diagnostic process and found
that the TCM replacement was necessary to proceed with programming. After
replacing the TCM, two of our experienced technicians independently verified
that the previously installed used transmission was not functioning correctly
and required replacement. The P167A CALIBRATION MISMATCH code provided clear
evidence supporting their assessment. We stand by the accuracy of our diagnosis
and the quality of the services performed. If you have further questions or
would like to discuss this matter in more detail, please don’t hesitate to
reach out. Your satisfaction and trust in our work remain our top priorities.

Sincerely,
***** ******
Service Manager
*******@allstarautomotive.com
Customer Answer
Date: 07/15/2025

Complaint: 23568515

I am rejecting this response because:

Thank you for the response, but I must respectfully disagree with several points made by All Star Dodge, as their response does not fully reflect my experience or resolve the issue.
First, I was contacted by All Star Dodge on May 12, 2025, and informed that my vehicle was repaired and ready for pickup. I paid $1,494.19 in good faith, expecting the issue to be resolved. However, after payment, I was then told the vehicle would not move a clear contradiction of their prior communication and an unacceptable practice.
Second, All Star Dodge claims that their diagnosis specifically the P167A Calibration Mismatch code confirmed the transmission was defective. However, when I contacted *** (the supplier of the transmission) to file a warranty claim based on this diagnosis, *** denied the warranty, stating:
“I’m not really seeing any way this can be a fault with the TRA itself. Something is just not programmed and/or calibrated properly.”
This indicates that All Star's technicians were unable to provide a clear and conclusive technical explanation, and that their diagnosis was not sufficient to support a warranty claim, leaving me without support from either party.
Third, the response to this complaint was issued by ***** ******, whose first day as Service Manager was June 2, 2025 — nearly three weeks after I was told the vehicle was repaired and paid for the services. His comments do not reflect firsthand knowledge of my situation. In fact, June 2 was the day I requested the service department re-evaluate the issue because the car was still not operational. Therefore, Scott’s statement lacks direct context for the decisions and actions that occurred prior to his involvement.
Additionally, after I refused to tow the vehicle following the first failed diagnosis, I was later told that the issue was actually due to the battery and battery terminals. I replaced the battery, and All Star replaced the terminals at no charge — yet the vehicle still did not function. This only added to the confusion and shows a continued pattern of misdiagnosis.
In summary:
I was told the vehicle was fixed and paid for a repair that produced no result.
The diagnosis was not accepted by ***, who denied the warranty.
The diagnosis kept changing, and the vehicle was never fixed.
The person responding to this complaint was not even employed during the key events.
I am requesting a full refund of $1,494.19 for services that did not result in a functioning vehicle. The handling of this issue was unprofessional, misleading, and unfair to me as a paying customer.

Sincerely,

****** *******
Initial Complaint
Date:03/10/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a 2015 Genesis G80 but it got storm damages in 2021 in Baton Rouge Louisiana so all star Hyundai/Genesis place me inside of a 2017 preowned Genesis G 80 I was told that the car was certified preowned which it is and I also had the bar coverage now my car is 96662 miles which the transmission is going out and they also said I might need a driveshaft which is covered in my warranty up to 100,000 miles I took the car to All-Star Genesis Dec 17 2024 to have a recall fixed and they done a diagnosis which I paid for for the transmission but they wanted me to pay $575 for transmissionflush. I’ve contacted Genesis of America and they told me that they will be happy to replace the transmission, but the dealership said they’re not going replace the transmission. Because Genesis of America does not own the dealership I am working from Louisiana to Texas. I need my car running and topknots shape. I understand when a transmission is going out. I learned how to drive a three speed transmission from off column to a full speed transmission to a six speedtransmission auto and manual. I’m not asking them to do nothing. That’s not in my warranty, I’m asking them to replace the transmission plus they said they might need my driveshaft replace I only knowledge that when I read the service repairs contract.
Business Response
Date: 04/08/2025
We apologize for the inconveniences you have experienced
and truly appreciate you taking the time to share your situation with us. We
completely understand the challenges you face with communication due to your
work in Sabine Pass, Texas. Please know that we value your time and look
forward to the opportunity to assist in getting your vehicle back so we can
resolve this matter for you as quickly as possible. In the meantime, if you
have any questions or need assistance, do not hesitate to reach out to us. We
are here to help in any way we can.

Sincerely,
All Star Customer Care
*****************************
Initial Complaint
Date:03/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Trying to get reimbursement on an extended warranty and gap insurance on a vehicle purchased from dealership. I have sent all paperwork needed since I traded vehicle in. ****** ***** the finance manager has been putting me off for almost 4 months now. Mr. ***** always has an excuse and say will call me back in a few days.
Business Response
Date: 03/11/2025
Thank you for your patience and for bringing this matter
to our attention. We sincerely apologize for the delay and any inconvenience
you may have experienced during this process. We’re glad to hear that this
issue is now being resolved, and we value your understanding as we worked to
ensure everything was taken care of properly. If there’s anything further we
can assist you with, please don’t hesitate to reach out. We appreciate your
business and hope to serve you again in the future.

Best regards,
All Star Customer Care
*****************************
Initial Complaint
Date:01/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10-26-24 I purchased a 2024 Chevrolet Silverado from All Star Chevrolet. I also purchased a theft protection program that was approximately $199.00. I canceled this theft protection program on 11-8-24. I tried contacting A finance manager on several occasions in which I spoke to a representative twice of the phone to inquire about my refund to which I was told that they would check on it and give me a call back. I never received a call. I drove to All Star Chevrolet to talk to talk to a finance manager in person which was Mr ***** Mr **** informed me that he would look into this matter and give me a call back within a few days, I still haven't heard from Mr ***** This is very bad business.
Business Response
Date: 02/06/2025
Dear Mr. *******

Thank you for
reaching out and bringing this to our attention. We sincerely apologize for the
lack of communication and the frustration this situation has caused you. This
is not the level of service we strive to provide, and we completely understand
your concerns.

Please know
that we are actively looking into this matter to ensure your refund is
processed as soon as possible. We will follow up with the necessary parties and
provide you with an update promptly. Your patience is greatly appreciated, and
we truly regret any inconvenience this has caused.

If you have any
further questions or concerns, please don’t hesitate to reach out. We will
make sure to keep you informed until this matter is fully resolved.

Best regards,
***** *******
General Manager
*******@allstarautomotive.com
Customer Answer
Date: 02/06/2025

Complaint: 22881575

I am rejecting this response because: I haven't received my refund or received any more information regarding my refund. When this incident is complete I will be satisfied.

Sincerely,

******* ******
Business Response
Date: 02/12/2025
Dear Mr.
******

I
understand your frustration, and I appreciate your patience while we work
through this process.

At this
stage, we are still awaiting a response from the warranty company regarding
your refund. Unfortunately, their processing time is beyond our control, but
please rest assured that we are actively following up to expedite the
resolution. As soon as we receive an update, I will inform you immediately.

Please
let me know if you have any questions in the meantime, and I appreciate your
understanding.

Best
regards,
***** *******
General Manager
*******@allstarautomotive.com
Customer Answer
Date: 02/12/2025

Complaint: 22881575

I am rejecting this response because:I still have not received a refund

Sincerely,

******* ******
Initial Complaint
Date:01/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In September of 2020, I purchased a new Ram 2500. Nov 12,2021 a recall was issued: Manufacturer Recall NumberY78, NHTSA Recall Number21V-880. Nov 10,2022 a 2nd recall was issued: Manufacturer Recall NumberZA3, NHTSA Recall Number22V-835. On Dec 08,2022 a 3rd recall was issued: Manufacturer Recall NumberZB8
NHTSA Recall Number22V-904. On Mar 10,2022 a 4th recall was issued:
Manufacturer Recall NumberZ20
NHTSA Recall Number22V-140. All Star Dodge Chrysler Jeep Ram- Denham Springs has failed to perform any service to my vehicle during a scheduled appointment due to staffing. Multiple attempts have been made to reschedule a service to have the recalls fixed but no one will return my phone calls or emails. My truck’s transmission began to fail and a service was requested to the dealership, I was advised the service manager would have to call me back. Again, no one has called me back. I emailed the General Manager of the dealership, **** *******, and he has not emailed me back.
Business Response
Date: 01/30/2025
During late 2023, the availability of certain parts was
severely limited due to supply chain constraints. At the time of the customer's
last visit, which occurred in early September 2023, our supply levels were
restricted, and unfortunately, we were unable to fulfill all requests
immediately.
Moving into 2024 and continuing into 2025, the situation
has significantly improved, with supplies becoming readily available on a
consistent basis. The parts that the customer requires are now in stock but are
ordered on an individual basis to ensure accuracy and proper allocation.
According to our service records, the customer has not
returned since their visit on September 5, 2023. We would be happy to assist
further by placing an order for the necessary parts, but we kindly request that
the customer visit us to confirm a few important details. Once confirmed, we
will proceed to schedule a convenient appointment for the completion of the
required repairs.
We apologize for any inconvenience caused during the supply
shortage in 2023 and are dedicated to providing timely and efficient service
moving forward.

Sincerely,
All Star Customer Care
*****************************
Initial Complaint
Date:01/20/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2024 equinox in September 30th. I traded in a 21 ford bronco and provided a title the same date. My temp tag has been expired since 11/29/24. I still haven’t received a registration. My other vehicle that I traded for a completely separate vehicle and a completely separate deal still had to pay off, and I was waiting for my title to come in from out of state. Allstar automotive group told me I needed to turn in my title before I could receive my registration because they already sold the other vehicle, They told me I would not get my registration until I gave them the title to which I explained to them I had not received it in the mail. At this time they have received both titles and still have refused contact/resolution. My vehicle has now had an expired Temporary tag for over 45 days I have contacted the general manager ***** *******, my sales person ***** ********, the finance manager Wes, with no resolution and no answer. I paid money as part of the deal for all star to file all of the paperwork to which they have not done. I have been ignored at every point of contact. I contacted by text the sales person and told him I would be filing a bbb claim, to which he said “I don’t blame you”. They are now holding my registration hostage, ignoring me, and causing extreme strife as my wife is unable to drive anywhere legally and attends school full time, and cares for our 3 year old son. What happens if there is an emergency and a vehicle is needed. Now my wife is being forced to drive illegally. I want this solved. I want the documentation fees discounted or adjusted to credit me back for the blatant disregard to the required documentation and the shameful actions of the Allstar automotive group. To summarize again, over 45 days of having an inoperable vehicle due to Allstar and the expired tag and temporary registration. I want my wife to have a legal registration a legal car and adjustments made.
Business Response
Date: 01/28/2025
It’s clear that there have been some challenges,
particularly with obtaining and processing the necessary titles and
registrations. Due to miscommunication with the Florida DMV, the title was
delayed in getting to you.

Moving forward, we’ll take additional steps to ensure that
any discrepancies or delays in title processing are addressed more proactively.
We will also verify procedures concerning registration decals to confirm
whether they are being mailed directly to customers or if further action is
needed on our end. If you have any additional concerns or suggestions, please
don't hesitate to share them, as we value your feedback and are committed to
improving our processes.
Sincerely,
All Star Customer Care
*******@allstarautomotive.com
Customer Answer
Date: 01/30/2025

Complaint: 22827852

I am rejecting this response because:

The aforementioned title you are referencing as confusion with DMV was for a separate vehicle and a separate deal altogether. I was notified by your sales manager last night 1/29/30 that the OOST and filing for registration was sent off in October. 2 vehicles were purchased the same day, the title for the ford bronco was provided the day of the vehicle purchase which is for the equinox registration. So the title being used as an excuse was for a completely different deal. 2 months with an expired temporary tag, still nothing but broad statements and inaction from general managers down to sales people. I paid 425$ for a documentation and processing fee to which was clearly not completed, thus I paid for a service in which wasn’t provided. Additionally, the legal risk of driving an illegal unregistered vehicle and no solution. A new temporary tag should have been issued long ago to prevent my family from the risk of legal recourse by driving an expired license plate. This is due to All Star automotive’s inaction and lack of care to their customers and false business practices such as charging for paperwork and not executing on their legal obligation. I am demanding a refund on my documentation fee of 425$ and a swift and legitimate resolution (registration of my vehicle) for my family. Thank you in advance for your consideration.

Sincerely,

****** ********
Business Response
Date: 02/10/2025
Dear Mrs. ********
Thank you for
reaching out and sharing your concerns. We understand your frustration
regarding the delay in your vehicle registration and sincerely apologize for
any inconvenience this has caused.

While we acknowledge
your dissatisfaction with the timeline, we want to clarify that our team has
been actively working to process your registration in accordance with state
regulations and the information provided at the time of purchase. Based on our
records, there were unforeseen delays related to the documentation required to
complete the process. However, we do take full responsibility for ensuring the
registration is finalized as quickly as possible.

Regarding the
documentation and processing fee, this charge covers the administrative work
associated with processing paperwork, but it does not guarantee immediate
registration issuance, as this is subject to state processing times and any
required documentation. That said, we understand your concerns and are happy to
review your request for a refund further with our management team.

In the meantime, we
are actively seeking a resolution to expedite your registration and will
provide you with an update on the status as soon as possible. Additionally, we
recognize your concerns regarding the expired temporary tag and will explore
possible solutions to ensure you and your family are not facing undue hardship.

We appreciate your
patience and will follow up with you shortly. Please feel free to reach out if
you have any additional questions.

Best regards,
***** *******
General Manager
*******@allstarautomotive.com
Initial Complaint
Date:12/16/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a used 2021 Lexus RX350 from this organization on July 24, 2024. We had gone in the Saturday prior working out details, shown briefly car fax - supposedly no accidents and 50000 mile maintenance done on vehicle or more! We purchased this vehicle to travel to national parks and prior to leaving in early September my husband checked oil, tires, etc. Found oil dirty (we had just put maybe 300 miles on vehicle since purchase) - and found the front drivers side shroud cracked, obviously due to an accident!. AllStar Automotive has so many managers and no one but the finance manager has a card, and we complained. Back & forth - no equitable resolution and in fact one of the "managers" in late September stated we would get a $200 check in 4-6 weeks, after they repaired the shroud and actually changed the oil. We have never seen this check or heard a word of apology or regret for all the lies they told us or true compensation. They keep claiming they did nothing wrong - what is lying then in a business?
On top of everything else our credit was leaked and we had to put a hold on both our credit reports due to potential fraud. ********* SS# is on the dark web now.
Business Response
Date: 01/30/2025
To Whom It May Concern:

We have had conversations with
Mr. ******* and his wife. An amount was offered to the customer to assist
with his extended warranty. The customer has return with a counter offer
and it is under review.

All Star Customer Care
*******@allstarautomotive.com
Customer Answer
Date: 01/31/2025

Complaint: 22692760

I am rejecting this response because: Right now we are still requesting an extension on warranty the service work provided by Allstar on the repairs performed by AllStar in September. We are requesting 5 years on the repairs. This vehicle is garage kept and has a beautiful paint system right now but we are worried about the future.
As soon as this is settled we have agreed to go to the business receive our monetary compensation along with warranty on the work done and sign the hold harmless.

Sincerely,

******* *****
Business Response
Date: 02/17/2025
I am writing to provide a status update regarding the
complaint filed by Mr. ******* *****.

We are pleased to report that this matter has been
successfully resolved to the satisfaction of all parties involved. Our General
Manager met in person with Mr. ******* to discuss the situation regarding his
extended warranty. The resolution meeting was productive and concluded
positively. Mr. ******* and his wife have signed the needed agreement, and the
agreed-upon compensation has been provided via check, which they have received.

We appreciate the BBB's role in facilitating this resolution
process and consider this matter fully resolved. Please let us know if you
require any additional information.

Best regards,

All Star Customer Care
*******@allstarautomotive.com
Customer Answer
Date: 02/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22692760, and find that this resolution is satisfactory to me. Nothing is perfect of course and I would still never purchase another vehicle from ALLSTAR Automotive, but honestly I just wanted this to go away and not involve lawyers. Thank you for your assistance.

Sincerely,

******* *****
Initial Complaint
Date:11/19/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Repair not being performed. Vehicle held for weeks with conflicting information about timeline for completion.
Business Response
Date: 11/20/2024
Hello ********,

We've noticed that your address is listed in New Jersey,
which raised a question about whether you might have mistakenly contacted the
wrong dealership. Could you please let us know which specific All Star
dealership you have interacted with? Understanding this will help us
investigate the issue thoroughly and ensure we address your concerns directly.
We look forward to resolving this matter for you.

Sincerely,
All Star Customer Care
*****************************
Customer Answer
Date: 11/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22577797, I did mention that my daughter is at school in Baton Rouge and has her car there so they clearly did not read my complaint all the way through. In spite of this, I was chasing the general manager for the entire day and while I was not able to reach him, I did leave detailed messages. My daughter received a call that her vehicle was ready and she was able to pick it up. This matter can be closed, but I would not the horrific customer service in terms of communication and time they kept the vehicle.

Sincerely,

******** ******

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All Star Automotive Group is NOT a BBB Accredited Business.