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          Find a Location

          Mattress Direct, LLC has 14 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Mattress Direct, LLC

              6823 Exchequer Dr. Baton Rouge, LA 70809

              BBB Accredited Business

            • Mattress Direct, LLC

              7770 Bluebonnet Boulevard, Suite B Baton Rouge, LA 70810

              BBB Accredited Business

            • Mattress Direct, LLC

              9469 Airline Highway Baton Rouge, LA 70815

              BBB Accredited Business

            • Mattress Direct, LLC

              2367 South Range Avenue, Suite B Denham Springs, LA 70726

              BBB Accredited Business

            • Mattress Direct, LLC

              6435 Siegen Lane Baton Rouge, LA 70809

              BBB Accredited Business

            Business ProfileMattress Direct, LLC

            Mattress
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            BBB of South Central Louisiana processes the complaints for 24 locations across Louisiana, Mississippi, Alabama and Florida.
            See all additional business information

            Contact Information

            6823 Exchequer Dr.

            Baton Rouge, LA 70809

            Get Directions
            Visit Website
            (225) 590-3535

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            18 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/15/2009

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers the retail sale of mattresses.

            Business Details

            This is a multi-location business.

            Find a Location

            Mattress Direct, LLC has 14 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Mattress Direct, LLC

                6823 Exchequer Dr. Baton Rouge, LA 70809

                BBB Accredited Business

              • Mattress Direct, LLC

                7770 Bluebonnet Boulevard, Suite B Baton Rouge, LA 70810

                BBB Accredited Business

              • Mattress Direct, LLC

                9469 Airline Highway Baton Rouge, LA 70815

                BBB Accredited Business

              • Mattress Direct, LLC

                2367 South Range Avenue, Suite B Denham Springs, LA 70726

                BBB Accredited Business

              • Mattress Direct, LLC

                6435 Siegen Lane Baton Rouge, LA 70809

                BBB Accredited Business
              Location of This Business
              6823 Exchequer Dr., Baton Rouge, LA 70809
              BBB File Opened:
              6/24/2002
              Years in Business:
              22
              Business Started:
              6/1/2001
              Business Started Locally:
              6/1/2001
              Business Incorporated:
              6/1/2001
              Accredited Since:
              12/15/2009
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 00744017 for this business, issued by EBRP Department of Tax & Revenue

              These agencies may include:

              EBRP Department of Tax & Revenue

              222 St Louis Street, Room 404

              Baton Rouge LA 70802

              (225) 389-3084

              BBB records show a license number of 00658808 for this business, issued by EBRP Department of Tax & Revenue

              These agencies may include:

              EBRP Department of Tax & Revenue

              222 St Louis Street, Room 404

              Baton Rouge LA 70802

              (225) 389-3084

              BBB records show a license number of 00921344 for this business, issued by EBRP Department of Tax & Revenue

              These agencies may include:

              EBRP Department of Tax & Revenue

              222 St Louis Street, Room 404

              Baton Rouge LA 70802

              (225) 389-3084

              BBB records show a license number of 00922729 for this business, issued by EBRP Department of Tax & Revenue

              These agencies may include:

              EBRP Department of Tax & Revenue

              222 St Louis Street, Room 404

              Baton Rouge LA 70802

              (225) 389-3084

              Type of Entity:
              Corporation
              Number of Employees:
              70
              Business Management
              • Mr. Wiley Lee Burns, Owner
              Contact Information

              Principal

              • Mr. Wiley Lee Burns, Owner

              Customer Contact

              • Mr. Wiley Lee Burns, Owner
              • Ms. Kim Burns, Secretary/Treasurer
              • Mr. Ty Hingle, Co-Owner
              • Terri Williams
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Shopping for a mattress? Do your research

              Customer Complaints

              18 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/11/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I went to Mattress Direct to buy a new pillow like one that i bought there before. It was a queen size pillow - when it got home it was not the same size as the pillow at home. I went back to bring it to exchange it and was told at that time all sales are final - there is no sign anywhere in the store but it is on the bottom of the receipt after you have already made the purchase. When I went back to the store the girl tried to compare the size of the pillow like cereal boxes at the grocery store before COVID. That is no comparison for pillows. She should be the display with 4 queen pillows and 3 was one size and the other was the correct size. I questioned that and again she went back to COVID. All good, however, they sent me a survey to complete and I did complete the survey and advised what took place when I went to return the pillow. I was dining out with family this past weekend and the sales clerk walked by our time and looked at me and said Thanks for the survey. This not very professional and this is not very appreciated. The company sends a survey and then you get approach by the employee when you are out with family. That is very unprofessional and rude!!! If they do not want to hear people's honest opinions then don't send a survey and if they do want to hear your opinion train your employees to be professional and keep comments pertaining to a business transaction out of other places besides inside Mattress Firm.
              Read More
              Read 17 More Complaints

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              laurie y

              04/02/2024

              My husband and I purchased a mattress from this store a few moths ago and upon delivery their delivery crew damaged my new floors in our brand new home. I contacted mattress direct and submitted everything they requested. I sent multiple photos of the damages and two seperate quotes to have my floors repaired. I have still not heard one word from them. Mr. Lee Burns did contact me and left me a voicemail which I have tried returning multiple times and nothing. The damages are $1600-1900 dollars and not so much as a apology from this so called family owned store. This store and its owners are obviously a joke and really need to not be involved in a business if this is how they treat their customers. That is the whole reason we purchased from them because they are family owned. What a joke. I have now had to take legal action to address the damages and to hold this company accountable for what they have done to my new home. I would not want anyone else going through this in the future.
              Read 4 More Customer Reviews

              Local BBB

              BBB of South Central Louisiana

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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