1 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Diane C
1 star08/22/2022
Family care do not honor their contracts with family. They cannot fulfill their commitment according to what is needed for their clients. Furthermore, Family Care created a false report of '"hostile work environment" against the family of their own patient. I would never recommend this agency to care for Dementia patients or anyone that cannot care for them selves. They lie about what they can do just to get your business and you never hear from owner after that. She avoids calls and never return calls. Your family will suffer if you choose this agency. You will suffer too. ANY complaint angers them and they will retaliate. To defame the character of your client is an aberration not fitting of a professional business.
Family Care Personal Attendants, LLC Response
08/23/2022
Family Care is sorry this is how the family feels. Family Care is a company that goes above and beyond for all of our consumers. Unfortunately there are times and circumstances we have no control over. One situation is when family interferes with the care of consumer which makes it harder for the direct service workers to perform their duties This was one of those cases and after 3 years of services we had to release a consumer due to family interference. Even during the pandemic, Family Care continues to provide excellent service for all consumers.
Customer Review Rating
Average of 1 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.