ComplaintsforTurbo Motors, Inc.
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Complaint Details
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Initial Complaint
01/11/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On November 18, 2021 I (******** ******) purchased a car with from Turbo Motors. At the time of purchase I put a down payment of $3,500 on a black 2019 Chevrolet Malibu which was financed through United Auto Credit. On December 22, 2021 I (******** ******) spoke with a CSR from United Auto Credit informing them a payment would be made on December 31, 2021. On January 3, 2022 a partial payment of $338 was made to ****** Auto Credit via debit card. Also, on December 31, 2021 a cashiers check in the amount of $380 was made out to ****** Auto Credit. Upon speaking to a CSR on January 3rd after being told a payment had to be made ASAP I then made the partial payment of $338 via debit card online. I (******** ******) informed the CSR that a cashiers check had been made out to them and the money had been deducted from my bank account and that I had to mail the check to myself first due to the fact of them having a PO Box and someone had to sign for the check upon its arrival. I also informed the CSR that it would be a delay due to it being the holidays. On January 5, 2022 the check arrived to my physical address. On January 6, 2022 I sent the cashiers check out to ****** Auto Credit via USPS 1 Day Express Mail. On January 7, 2022 the check was delivered and signed for J ******** On January 10, 2022 I received a call from Turbo Motors salesman named ***** stating "We need you to return the car because the finance company wants us to buy the car back. If you come in we can see if we can get you financed through another finance company." Upon returning the car to Turbo Motors I met with salesman ******* He said, "may I please see the keys to get the milage?". Upon returning from the vehicle he stated the only way we can get you in another vehicle is if you put down another down payment. In conclusion I didn't receive any form of payment in return for the exchange of the vehicle from ****** Auto Credit or Turbo Motors.Business response
02/03/2022
Business Response /* (1000, 5, 2022/01/24) */ Contact Name and Title: *** **** OPERATING MANAGE Contact Phone: XXXXXXXXXX Contact Email: *************@GMAIL.COM Customer defaulted on his first payment with the financial institution. Therefore it's a 1st payment default
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.