Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Express Roofing has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Express Roofing

      3293 McClure Rd Winchester, KY 40391-9566

    • Express Roofing

      3250 Colby Rd Winchester, KY 40391-6010

    Business ProfileforExpress Roofing

    Roofing Contractors
    Multi Location Business

    Current Alerts For This Business

    Misuse of BBB Name and/or Logo:
    The Better Business Bureau, Inc. has contacted the company regarding unauthorized use of the BBB name and logo. The company is NOT a BBB accredited business. Consumers should not be misled by these claims of accreditation. Misuse of the BBB trademark constitutes trademark infringement and is a violation of trademark rights of the International Association of Better Business Bureaus.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Express Roofing has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Express Roofing

        3293 McClure Rd Winchester, KY 40391-9566

      • Express Roofing

        3250 Colby Rd Winchester, KY 40391-6010

      Location of This Business
      3293 McClure Rd, Winchester, KY 40391-9566
      BBB File Opened:
      3/8/2005
      Years in Business:
      40
      Business Started:
      3/1/1984
      Alternate Business Name
      • Fencing Unlimited
      • Haskins Home Improvement
      • Roofing Unlimited
      • Express Home Improvement
      • Express Home Maintenance
      • Unlimited Roofs
      Business Management
      • Mr. Ricky Carter, Owner
      Contact Information

      Principal

      • Mr. Ricky Carter, Owner

      Customer Contact

      • Mr. Steve Haskins, Owner
      • Mr. Ricky Carter, Owner
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Hire a trusted roofing contractor to repair, replace roof

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/16/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      Express roofing put a new roof on my home in April 2022. I paid $12,800 and it came with a 5 year labor and unlimited manufacturer's warranty. I recently noticed a dark spot on the ceiling of a 2nd floor room from water seeping in through the attic. I have called and left multiple messages and texts to the two cell phone numbers I have for owner ***** and employee ****** and I have emailed two email addresses I have for this company. No response. (They also have the BBB logo on their paperwork, which is clearly not true. See attached contract.)

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Angela K

      1 star

      01/26/2024

      We had our roof and soffit replaced with this company. The soffit was never fully finished because when installed we were unable to fully open our front and back doors. Due to the fact that when the soffit was fully installed we were unable to open our doors, the company removed portions of the new soffit and just left it unfinished. We were told that they had never run into this type of problem before and therefore didn't know how to fix it. We were told multiple times over the span of several months that they would send someone out to look at it, in hopes of finding a solution. They never sent anyone, despite my many phone calls and them repeatedly saying someone would be out. The roof was installed in July and that following December we ended up with mold inside our home which was believed to be due to improper ventilation of the soffit. This was also never remedied despite my many phone calls and their many assurances that they would send someone out. Their work is said to have a 5 year warranty on labor but in spite of that they still refuse to fix their mistakes and sub-par work.

      Local BBB

      BBB serving Greater Kentucky and South Central Indiana

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.