ComplaintsforFred Espenscheid Plumbing, Inc.

• Initial Complaint

  04/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Price quoted over phone was over $150 less than what was invoiced. The owner Fred did not disclose that I would be charged a truck service fee, miscellaneous parts, toilet seat. I asked if I could get a discount if I paid cash and he said he would in return, he increased the pricing to get price he wanted. The repair guy said he was there for 1 hour when he left, I asked specifically. Fred was charging me for 1.5 hours of service and changed figures multiple times while we were on the phone. Do not use.

  Business response

  04/26/2023

  BBB 
  1E 4th Street, Suite 600 
  Cincinnati, OH 45202 
  ###-###-#### 
  ###-###-#### Fax 
  

  To Whom It Concerns; 
  

  ID ******** 
  

  April 24th about 8:10 *** ****** called and asked about the price. of a new water closet install. I offered her an ******** ******** ***** *** for Two Hundred and Eighty dollars plus parts and labor. Final price between Four Hundred and Fifty and Five Hundred dollars. 
  

  She then asked if she could get a ******. I also keep a ****** in stock for Three hundred Dollars but I would give it to her for the Two Eighty. She asked if she could get a discount if she paid cash. I told her I would give her 4% because that is what a credit card charge cost me. She said that was too much and had someone else to do it cheaper. I wished her a good day. 
  

  Less than five minutes later she call back and wanted to have it done. My man loaded the water closet and was out o the shop between 8:30 and 8:32. 
  

  All other information is on attached invoice #***** 
  

  If you see anything that is out of line except for the fact that I added the final total wrong let me know. 
  

  When I called her yesterday I told her I would take $450.00. She said to send her the invoice. It is now in the mail she has not seen it. 
  

  Sincerely Fred F. Espenscheid 
  

  
  

  Customer response

  04/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
   I paid Fred today 4/27/2023 at his home - I paid him $450 in cash today and that makes the invoice paid in full.  Everything is fine now. 
  
  Regards,
  
  ********** *
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩