Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2013 Honda CR-V from Kearney Motorsports and have since uncovered multiple issues I believe involve deceptive practices and misrepresentation. The dealership sold me the car for $15,900 and added a $3,250 “TruMax High Mileage” service contract (labeled as TruWarranty) and $899 for GAP insurance through SideCars Inc. However, I was never provided with a copy of the warranty contract, any exclusions, or clear information about the administrator. When the car’s starter failed shortly after purchase, I was told it was not covered, despite no prior disclosure of this limitation. I had to pay for the majority of the $640 repair myself.
  
  The dealership also listed the mileage at 99,863 miles on the sale documents, but the title states 100,647 miles — a 784-mile discrepancy that was never disclosed. Additionally, the car was labeled “blue” on the paperwork and “black” on the title, though it is actually teal. These inconsistencies, paired with an unexplained $1,186 “public officials” fee and a high 8.99% interest rate (totaling over $6,100 in finance charges), raise serious concerns about transparency.
  
  I contacted the dealership and spoke with a manager named ***** who offered to cover only part of the repair and was dismissive about the warranty issue. I’ve since submitted complaints to the Attorney General and FTC. I believe I was overcharged, misled, and sold a warranty product that may no longer be valid. I request a full refund of the warranty and GAP fees, reimbursement for the repair, and an investigation into these practices.

  Business Response

  Date: 07/01/2025

  Hello,

   

  My name is **** ***** I am the GM of Kearney Motorsports responding to this BBB complaint. This is the first time I have heard of such a complaint, and we look to resolve this with the customer as soon as possible. I will be reaching out to *** ****** myself to complete the cancellation of warranty as he requested because he is not happy with the coverage that came with it. Furthermore I will agree to cut him a check back for the majority repair he paid of $640 as long as he has a receipt. The contract rate of 8.99% and finance charge was what the customer agreed too and signed. If he regrets his decision then he is more than welcome to seek refinancing and get lower rate with another lender if qualifies. The $1186 that *** ****** describes as an unexplained public fee is the 6% tax for sale price, 6% tax of warranty, and Kentucky's $22 lien fee totaling $1186 that is listed on the purchase order that he signed as well. Again I will reach out to the customer to go over these issues and resolve them.

  **** *****

  GM of Kearney Motorsports

  Customer Answer

  Date: 07/07/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because it does not solve the problems that occurred and still leaves me with a net loss at no fault of my own and at the fault of the business. Refunding the warranty (at a cost of 300$ due to "fees") just leaves me without a warranty and still paying an inflated rate with the interest and tax occurred because of the warranty's addition. The GM also mentioned that the warranty would not have covered my part to begin with however I have yet to see proof of that claim. Again, I was never given the paperwork at the time of purchase, and I have asked multiple times for the warranty contract and fine print and have not received anything. Furthermore, to say that I am unhappy with my warranty is not only an understatement but ignores the problem at hand.

  
  The 8.99% loan was what I agreed to with the added amount of the warranty plus taxes for said warranty. My loan would have been significantly less which could have given me a more favorable rate. I agreed to that rate and signed it with in mind that the people I had bought multiple cars with had my best interest in mind. To say that I feel regretful about my agreement is frankly insulting. Especially after being assured this was the only loan that was offered to me. 

  Throughout this whole process I have been met with nothing but struggle, dismissive management, and now underhanded offers. Some of issues I had were barely addressed and the rest were not at all. I feel that my issues will not get resolved thoroughly to make it right. I cannot recommend buying a vehicle from here at all.
  
  
   
  
  ****** ******

  Business Response

  Date: 07/08/2025

  The 8.99% rate the customer received is a great rate for a 13 year old vehicle, and purchasing a warranty did not increase his rate. Kearney Motorsports will cancel warranty, give him all the money he paid for it, any interest paid that he paid on financing the warranty since purchased, and pay for the cancellation fee for him. 

  Customer Answer

  Date: 07/15/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because although I appreciate the willingness to refund my warranty and cover related fees your partial remedies do not leave me whole as refunding the warranty still leaves me with multiple issues that I have to fix myself and I will still be out a loss. I am currently working to get my loan refinanced to something much more reasonable. Your assertion that the 8.99% rate “did not increase” because of the warranty and is “a great rate” for a 13-year-old vehicle is both unsupported and misleading. Adding the $3,250 warranty to my financed principal directly drove up my total interest charges. Moreover, this narrow concession still ignores every other serious issue: the 784-mile odometer discrepancy versus Kentucky title, the incorrect color/body-style entries that I had to travel from another city to get fixed, my out-of-pocket repair and tow costs, the unreasonably high $349 document-preparation fee and $50 VSI charge, the opaque $1,186 “public official fee,” and the fact that I never received or any warranty terms at the point of sale and when I asked multiple times. I remain deeply dissatisfied. Your partial remedy does nothing to resolve the full scope of my losses or restore my trust.
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 07/16/2025

  The customer elected for the warranty price of $3,250, the customer elected to agree to an interest rate of 8.99%. The $349 doc fee is one of the lowest in the state, (please fact check with surrounding large dealers, ours is nearly half) the VSI $50 is charged to all Park National Bank customers, and the $1,186 is the total 6% sales tax. If the customer would like to trade the vehicle back, we will give him all his money back he paid at time of sale, he can obtain financing from his own bank to prevent the $50 VSI and prevent a 8.99% rate. 

  Customer Answer

  Date: 07/23/2025

  
  
  Complaint: ********
  
  I am rejecting this response because they fail to adequately address the full extent of the financial harm, inconvenience, misrepresentation, and related damages I've experienced throughout this entire process. To resolve this complaint fully and fairly, I am requesting a settlement that thoroughly addresses the following key issues: Firstly, I require a full refund of the warranty I was sold, along with the associated taxes, fees, and all accrued financing charges related directly to its purchase. Additionally, I request reimbursement of my direct costs related to repairs and towing, as these expenses should have been fully covered under the terms initially represented by your dealership. Furthermore, a monetary adjustment is necessary due to the significant discrepancy between the vehicle mileage represented at the time of sale and the actual mileage shown on  the title. I am requesting an additional adjustment to fairly compensate me for the broader financial harm, inconvenience, administrative burdens, and lost time resulting directly from your dealership's actions. This includes, but is not limited to, repeated travel to correct paperwork errors, the significant time spent dealing with warranty issues and vehicle repairs, and ongoing difficulty attempting to refinance due to inflated financing terms originally presented at the time of purchase. In addition to the monetary compensation outlined above, providing me with a comprehensive dealership-funded warranty, clearly documented and delivered with transparent terms, would represent good faith and fairness given the misleading warranty originally provided. A warranty that offers at least equivalent or greater protection, clearly defined, with a reasonable deductible, is required to restore trust and resolve the grievances fully. 
  I believe addressing each of these areas thoroughly is essential to fully resolving this matter otherwise I remain unsatisfied with my business. 

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased car from dealership to get back and forth to chemo and returned the car within 5 hours of purchase. The car needs repairs that cost more than the purchase. There was a recall for the issue but the part is nearly impossible to get as has been discontinued. Called the dealership back was told the money was already gone to the bank.
  
  We get to the dealership to return the vehicle and was met at the steps by ****** (not the salesman) he has papers in hand saying as is no warranty. I start recording the conversation and telling him buyer’s guide that was in the window before purchase said warranty. He tells us to leave the property and he’s calling the police on us for trespassing. He went inside and locked the door and refused to speak with us. We also called the police.
  
  The police come he meets them at the side of the building and of course they speak with him first. They come to us and act as if they’re interested in our story but immediately tell us there’s nothing they can do. They can’t get involved. They refused to take the keys back to give to him (******). ****** refused to take the keys. The vehicle was left on the lot. Nobody would assist us. We called the Jeffersontown location and spoke with **** who assured us the group manager ******* would contact us. Nothing yet.

  Business Response

  Date: 07/01/2025

  Hello,

  ******* ****** and Kearney Motorsports has agreed to settle, refund her money, and allow her to return the vehicle. All we ask was for her to remove her complaint with the BBB that she has agreed to do also.

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The end of June I drove 3 hours one way to buy this car. They assured me everything was in tip top shape. On the drive home I hear a noise, I assume it’s a wheel bearing and it’s not that big of a deal, though for a car that needs nothing, a wheel bearing is something. I take the car in, they tell me it’s the driveshaft carrier housing and has been like that for awhile. I sent something to them online as I couldn’t find my paperwork and I do t get any help. Now it’s just past the 90 day warranty and I still have t gotten anything back. Stay away from this dealership if you don’t want to get screwed over. 21 grand, you’d think they would make sure the car is ok before selling. They will lie to your face and take your money

  Business Response

  Date: 11/01/2024

  To Whom it May Concern, As always, 100% customer satisfaction is our goal.  We have read Mr. *********'s concern and reached out to him by phone.  After speaking to Mr. *********, even though the part was not covered, we have agreed to refund him $517.18 for good customer service.  Sincerely, **** ******* General Manager

  Customer Answer

  Date: 11/14/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  Buyer beware!!!! So I filed a complaint once about warranty work that I paid for, they bribed me to remove the complaint and no check has shown up. Now I’m getting ignored. They are a shady business and I’d advise you stay away from them
  
  
  
  Sincerely,
  
  
  
  **** *********

  Business Response

  Date: 11/15/2024

  To whom it may concern, As always, 100% customer satisfaction is our goal.  There seems to have been some miscommunication between us and Mr. *********.  The check was mailed yesterday.  Sincerely, **** ******* General Manager

  Customer Answer

  Date: 11/16/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  Thank you for handling this for me, I really appreciate it 

  
  
  Sincerely,
  
  
  
  **** *********
  

  
  

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• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon:
  
  We purchased a 2018 Dodge Ram 2500 on 8/18/23 from ****** *** ***** It had an ABS light on which your guys "figured was just a sensor" that you agreed to cover. The following day, the engine light came on. A trip to ******** showed an EVAP code. I sent **** an email (hers was the only address saved in my email at the time).
  We took it to the local Dodge Dealer on 8/24/23. They estimated $2900 worth of work- definitely not just a sensor. I sent that estimate to ****** via text as requested by the Manager I spoke to. He was going to speak to another manager and call me back- he did not. I informed ****** since none of the issues were covered under the Dodge Powertrain, I was getting a 2nd opinion from my own mechanic. Repairs were completed by my mechanic for $1076.31.
  I was assured multiple times while there that this was a solid truck and that you stand behind your products. Your guys obviously had no clue what was going on with the ABS because I never would have left if I had known it was more than a sensor.
  No, I did not buy an extended warranty. Yes, I expected to buy a vehicle that would go at least 48 hours without throwing an engine code. Yes, I expected that the ABS was just a sensor as I was assured. Now I hear- well you didn't buy an extended warranty. What about the ABS light you promised to fix at least?

  Business Response

  Date: 10/19/2023

  ***** **************** ******************
  ***** ********* ******* *** **** **** **
  *** *********************** ***********************
  *** ************************* *************************
  ******** ******** **********

   

  Hi ******
  
   

    Received letter today October 19th regarding complaint ID ******** **********, states we have 3 days to respond, however; when logged in it says case closed with no response as of October 19th.  

  We would very much like to respond as this complaint was ratified with full repair reimbursement to customer ******* ****** within days of her purchase.  

   

  Please let me to know how to proceed.

   

  Thank You,

   

  ******* *******
  
  ******* ***********

   

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2016 ***** ***** for my son November 4th 2022. I was going to take the car to checkout by mechanic but they offered me 30 days if anything wrong with it bring it back. I picked up the car the following day, on the way home we have noticed that the engine light was on, which I called them back to let them know. The following Monday when we moved the car out of the garage we also have noticed the oil was leaking which we also told them about it. They told us to drop the car for them on Monday. Three days passed by nobody contacted us regarding the car. I have to call them several times to get a status and complain to them they finally called the shop and let me pick the next day. We took it home and the following day the engine light is still on, oil still leaking which we tolled to their repair shop that they have them work on more than three times. As of today December 23rd 2022 the car is still at *** * that they took their cars to be fixed. I have called Kearney Motor Sports every time the engine light and oil still leaking they told me took it back to *** *. I purchased this car since November 4th we drive less then seven times, either the car over heated, leaking and engine light still on. I feel humiliated every time I called Kearney. The manager over there even told me that I am looking for an opportunity from day one. Well if you have checked your cars out before selling to the consumer these won’t happed. And of course I am looking for an opportunity to get my car fixed. I thought I am supporting small businesses and they also had Veterans owed on their sign. Oh man, I was completely wrong, not to mention that I paid CASH $9300 plus taxes, a month of insurance that we didn’t even drive. I also paid to replace washer fluid reservoir. Now I am stuck with the car because they don’t want to fix the problems. I wouldn’t buy any car from them again.

  Business Response

  Date: 01/19/2023

  ---------- Forwarded message ---------
  ***** ******* *********** ******************************
  ***** **** *** *** **** ** **** **
  ******** ********* ** *******
  *** ********************** ************************

   

  Complaint ID # *******

   

  To Whom it May Concern:

   

  As always, 100% customer satisfaction is our goal.  On or about November 4, 2022 ****** ********** purchased a **** ********* ***** from us.  It came with a 30 day/1000 mile powertrain warranty.  Some period of time after the sale, the check engine light came on.  Even though it was a sensor issue that was not covered under the warranty, we agreed to pay for the repair for good customer relations. ****** took it to *** ** and they were unable to fix it to his satisfaction.  Within the past week we paid for another $1200 for additional repairs and the customer agreed that they are 100% satisfied.  

   

  Sincerely, 

  **** *******

  General Manager

  
  The contents of this email should be considered confidential. This message is only intended for the specified recipient(s). If you received this message in error, please delete it immediately.

  Customer Answer

  Date: 02/07/2023

  
  
  
  
  

  ---

  
  

  On Thu, Jan 19, 2023 at 4:10 PM Jamie Kearschner <[email protected]> wrote:

  
  I would like to close my case# *********  The business has contacted me today 1/19/2023 to resolve the issues with my car.  He is being working with me to provide me with another vehicle until my car is fixed and run.  They also will be responsibility to pay for the repairs.  

   

  Thanks!!  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [Transcription of original document. See file.]
  On 7/14/22 I purchased the 2016 Jeep Wrangler from Kearney Motorsports. At the time the check engine light was on and we discussed that they would fix this issue. They quickly grabbed a car scanner and informed me the issue was two sensors which they wrote on the paperwork they would fix for the check engine light to go off. This was when it was in their shop for 10 days. When I picked it up approximately 30 minutes later the check engine light came back on and the car become almost impossible to drive. I immediately sent **** ****** the salesperson a video in which he respond he would speak to manangement and days later to take it to a shop. Not to mention same day I picked it up I took it to autozone and had it scanned which resulted it being the same issue. I then took it to *** * which told me it would be $12,405.55 to fix since there was metal in the engine. The car has litteraly been in the shop since owned.

  Business Response

  Date: 02/09/2023

  To Whom it May Concern, 

   

  As always, 100% customer satisfaction is our goal.  On or about July 14, 2022, ********* **** purchased a 2016 Jeep Wrangler with 110,726 miles.  That vehicle was sold As-Is with no warranty whatsoever.  As always with any vehicle that we sell, we strongly encourage the customer to purchase an extended warranty that would cover any unforseen mechanical issues.  Miss Tyus declined to purchase the extended warranty and therefore understood that she would fully take responsibility for any future repairs.  For good customer service we would be happy to perform repairs to the vehicle and charge for parts only and do the labor at no cost to the customer.  

   

  Sincerely, 

  **** *******
  
  ******* *******

  
  The contents of this email should be considered confidential. This message is only intended for the specified recipient(s). If you received this message in error, please delete it immediately.

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought this car in May. In-between then and now. Thousands have been spent to get it fixed, and it still is not fixed. When buying the car they did not tell me in anyway, shape, or form about the problems I would abruptly run into, or the problems it already had. I feel strongly taken advantage of. After a little research, I come to learn. That they do this to alot of people.

  Business Response

  Date: 11/08/2022

  To Whom It May Concern:
  
  As always, 100% customer satisfaction is our goal.  On or about May 16, 2022, *** ******** Purchased a 2012 Audi Q5 with 99,000 miles.  He was offered an extended warranty that would give him 3 year coverage against repairs. Unfortunately he declined to purchase the extended warranty and therefore the vehicle was sold As-Is with no warranty whatsoever.  I have the necessary paperwork signed by *** ******** showing that he acknowledges this and accepts responsibility for any future repairs.  I will be happy to provide a copy of this.
  
  Sincerely, 
  
  **** *******
  ******* *******
  

  
  

  Customer Answer

  Date: 11/08/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:08/15/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertising of vehicle. Stated mid-range and got standard range plus. Nowhere on paperwork did it state it was standard range and sales guy and internet stated mid range. Probably wouldn’t have bought if I would have know it had less range as I was buying as a utility vehicle for work. Also they altered my temp tag date once expired instead of giving a new one which put me in a position where I was committing a crime in which the owner, ***** said “it’s like the equivalent of jaywalking, not a big deal”. 3 trips to the *** because they didn’t have proper documentation but wanted to blame it on the *** for being too strict and they wouldn’t have had that if I were registering in ********. All around bad business and I highly regret purchasing through them. I’ve tried to work something out with the owner but he has gone silent and no solution given.

  Business Response

  Date: 08/22/2022

  Business:  Kearney Motorsports

  
  

  Customer:  ****** *******

  
  

  To Whom it May Concern:

  
  

  As always, 100% customer satisfaction is our goal.  On or about June 6, 2022 Mr. ******* purchased a 2019 ***** Model 3.  As with all ******, the range of the vehicle is prominently displayed on the screen.  At his time of purchase, Mr. ******* was fully aware of the battery capacity of this car.  Mr. *******s registration was delayed at one point based on the fact that he stated that "he didn't have enough money to pay the registration until Friday when he got paid".  Currently, the vehicle has been transferred into his name, with ******* registration and plates, and the deal completed. 

  
  

  Sincerely, 

  
  

  **** *******

  ******* *******

  Customer Answer

  Date: 08/23/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [The car was advertised as a mid-range model which is why I went in to see the vehicle. The range display shows remaining miles left on range not what total range is on the vehicle fully charged. After purchasing and going home I was setting car to my specifications I noticed that it was actually the standard range plus, not the mid-range that was advertised on website and that the sales person said I was getting. 
  
  
  
  Regards,
  
  
  
  ****** *******