ComplaintsforEverdry Waterproofing of Louisville
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
As best i can recall Everdry began work on our basement on May 30th of 2023, we paid them about $18,000 to install systems into our basement to protect it from water damage whether it be humidity or rain water leaking in. After the repair there were still several issues such as damaged concrete in my basement that they had not taken care of, also it seemed that my basement was still very wet and cold which were big selling points for me. I don't believe their systems are doing what they promised they would. after many service calls and visits they still have not fixed the concrete damage properly. The next biggest selling point for me was their warranty, however if I cant get them to come out and take care of damage done during the job I don't feel that they will stand by their warranty either and want to make sure i do everything in my power to hold them to their word, have my home repaired, and them stand by what i paid for or give me my money back.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.