ComplaintsforChampion Ford Mazda

• Initial Complaint

  04/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Cars been there for since beginning of February had appointment for mid march, I understood they were booked out. Come mid march no call I call and they say 3 cars still in front. I call again end of march they say 1 ahead. Finally I called today after calling and leaving messages for the advisor yesterday and they say 2 ahead then the wife calls and they say As of today still have not got it In to be looked at. Will not provide a loaner car can not get management to call back. Service advisor said today they have no clue when they will look at it cause the car on the rack is waiting for a part that’s on back order with no eta. Will never buy another car from Champion again. 2018 ford fusion with less then 60,000 miles and transmission issues. We are paying for a car to set on there lot plus having to ask everyone else for a ride. The car is under factory warranty still.

  

  Business response

  04/12/2023

  ****** 

  I spoke to our service manager.  He explained to me that there were indeed quite a few vehicles in front of you to get repaired.  We are fortunate to have a master certified transmission tech, but we only have one.  Some Ford dealers in the area don't even have that.  Unfortunately, he was very sick and had to have some medical procedures done that put him out of work for a couple of weeks, which put us even further behind.  To help resolve this situation, Champion is going to put you in a loaner vehicle and get this fixed as soon as we possibly can.  I hope that will change your opinion of our dealership and the service we provide.
  Sincerely, 
  **** ******** 

  Customer response

  04/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  can we delete my review on the company as well! 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  02/07/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I traded a Stelvio for a Mazda 3 at Champion Mazda in Owensboro on 12/29/22. The vehicle was priced at around 23k and then when they showed me the paperwork it was priced at 25k. I was confused about what I was getting and the car was covered in snow and iced and I ****** ********** the wrong car while I was there so I didn’t realize I was paying 6k over ****** ********. I asked why the price was wrong and they said it included a $799 fee for maintenance which included tire rotations, oil changes and car washes at a convenient drive thru car wash. They said it also included a $699 fee for ceramic coating. I reluctantly agreed after being pressured and was told by ***** ********** that I couldn’t get the low interest rate without all this plus a $2,600 warranty. After reading up I realized that was a lie and the interest rate has nothing to do with any warranty. This dealership is beyond unethical. I canceled the warranty which took several calls and emails before they refunded the $2,600 to my loan. I went to the dealership and tried to use the maintenance several times and could never get any service so I asked to be refunded the $799 maintenance. ***** ********** said it was non-refundable which makes no sense since I didn't use it. Then she said she could ask if $499 could be refunded and said that was the portion of the maintenance and the other part was some theft deterrent/coverage that she claims she explained during the sales process, yet another lie. I had never heard of it and she couldn’t even explain what it really was to me. I have never received any paperwork on the maintenance, the gap or the ceramic sealant and I think the whole thing is simply a scam to steal money from customers. I want the $699 gap insurance and the $799 maintenance agreement cancelled and refunded to my loan or this complaint will remain open and I will post this review on every other site as well. I am willing to cut my loses on the ceramic coating that has already washed off.

  

  Business response

  02/07/2022

  Dear Ms. ******, 
  Thanks for the information.  I have looked at your deal, and the Mazda 3 cost $23701 plus tax, fees and optional items you purchased. The price was definitely a fair deal considering it was a one owner, bought here new by one of our employees and had less than 5,000 miles.  ***** has informed me that you did indeed already cancel your extended warranty as you wrote and the refund was issued to your lienholder.  Our dealership does not operate in an illegal or unethical way so I do disagree with those statements.  We can and will cancel the Gap for you as well.  However, you need to email ***** so we have documentation that the request was made with a timestamp.  I will instruct the office to refund the $699 to your lienholder.  The package deal of the vehicle exterior and interior coating/Car washes/ Maintenance/Theft protection cannot be refunded as items have been applied and expensed out.  I am sorry for the confusion in the paperwork, but we do try hard to document every single item with signatures and verifications so we don't have many of these misunderstandings.
  Sincerely, 
  **** ********
  General Manager

• Initial Complaint

  10/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went in originally to see about new tires. Was told tie rods may be bad. Ordered tires, few days later roppped truck off to be fixed. Got a call saying tie rods were good but had other issues in the steering column and it needed to be fixed pretty quickly. Dropped truck off again to be fixed a week later. Next day was called and told nothing wrong with truck and they are unsure why I brought it in. Told them I was told by their people there were issues. Went and got my truck. Less than 24 hours later a bolt came loose in the steering column and I was unable to put it in park. Took it back and they found the bolt and fixed it yet again. Picked up my truck again 2 days later and when the door was opened the interior would ding like the lights were on or key in the ignition. Called them back and they said bring it back in but they assured me it was nothing they did wrong. Later that night drove it again and realized when I unlocked my truck with the remote that the headlights and tail lights were not lighting up to let me know where my truck was like it had done for the past 5 years of owning it. When I tool it back in they assured me again it was nothing they did but they had to adjust the column again to stop the dinging since they put it back together wrong after finding and fixing the bolt that came out...mysteriously.. But they swore up and down that the lights never came on when I unlocked my truck and it must have been my imagination cause my manual does not say they should come on. They will not admit wrong doing and incompetent workers at their building that messed up my truck and left me without a vehicle on multiple occasions within a two week span. And they have yet to give any apologies for any of it. They charged me $122 to look at my truck when they said it was messed up and it never was but now I have no lights come on when I unlock my truck allowing me to see it in the dark as I had for the past 5 years. Now I have to get someone else to fix it.

  

  Business response

  10/26/2021

  I was able to sit and talk about Ms. ******** concern in person on Monday October 11th. I listened to her complaint and tried to explain to her what we did for her to try to resolve her situation.  Even though she paid $122 for multiple hours of work, we also completed repairs on her 2004 Explorer Sport Trac at no-charge as well.  To fix the dinging when the keys were left in the ignition, we lowered the steering column to get to the bolt that was causing the dinging and repaired that at no-charge. As far as the headlights not coming on when the keyless entry is used to unlock the vehicle, they are not supposed to according to the Ford manual. Only the puddle lamps illuminate, which are located under the exterior mirrors.  Ms. ****** has voiced her opinion of our people and our dealership on social media and has had to be blocked due to repeat comments on posts that had nothing to do with her repairs.  No further attempt to chase issues down will be done at our dealership at no-charge and we definitely won't pay to have another shop chase down a "repair" that Ford says doesn't exist.
  Sincerely,
  **** ********
  ******* *******

  Customer response

  10/26/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The extra repairs they had to do to my truck were due to their own negligence in knowing how to fix a vehicle. Again I say, my lights would come on when I unlocked my truck for 5 years before they touched it! I can not even be sure that they attempted to fix that issue or even knew how to. All I have gotten from them over that issue was them saying that if the manual does not say they should come on when the unlock button is hit on the remote then that's how it should be.  And to comment on what he said about blocking me...I only commented on 1 post before they got scared and blocked me from commenting on other post with the truth. Attached is a copy of the paperwork they gave me after repairing the dinging sound. It counteracts everything he said in the reply back. They admitted to misaligning something which lead to the dinging. The only thing I want most is the lights to come on when I unlock my truck. They owe me the curtesy of paying for it after a true mechanic fixes it.
  Regards,
  
  ***** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩