6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Chris D
5 stars02/15/2024
Superior Service from Superior Van & Mobility! I bought my Chrysler Pacific in for service due to some issues I was having getting the van to start. Alex C***, the General Manager, met me out front and got my van into the shop right away. Within 10 minutes the service tech had determined the second battery needed to be replaced and I was out the door and back on the road within 35 minutes. I can't say enough about the way I was treated, it's truly a family atmosphere.Review from Michael H
1 star09/11/2023
Took a 2000 F-350 in to get a hydraulic cylinder replaced. Was in there for less than a hour. They charged me for two hours. Asked the woman at the desk about this. She told me is was because two guys worked on it and both deserve to be paid. Never heard of such a thing.Review from Amber E
5 stars03/24/2023
My father is now confined to a wheelchair and we needed to find my parents a wheelchair accessible vehicle. A friend referred us to Superior in Lexington. From the first time I visited them to start the process, to my parents having a van in their driveway will be just about a 3 week process total. The service at Superior is phenomenal. They made the whole process so easy and so stress-free. I couldn't say enough good things about our experience with them. Shawn has been a blessing and has taken such good care of my parents thru this process.Review from Nicolle W
5 stars05/16/2022
This was my first time learning about SVM! My 95yo granny has been forced to be in a wheelchair due to a botched knee surgery 9 years ago. It had been very difficult for her to transition from her wheelchair into a car…so she began using a service called CALL-a-RIDE and one day in December I went with her and my mother. The service picked her up 2 hours before her 45m appointment and didn’t pick her up until 6HOURS LATER!! She was cold, hungry and the business was nice enough to stay open while we waited… after that night I was on a mission to find a SOLUTION for Granny and I did!! Josh Ladd is the most consistent, Dedicated & Guineans person I’ve done business with! He worked with me for months and was patient while I put a plan in place to get granny a van… when I finally gave him the green light… the NEXT DAY he found me the most PERFECT GEM!! It was exactly what my family needed!! The price was amazing, the miles were low and the size was beautiful! I can honestly say I LOVE JOSH AND SUPERIOR VAN & MOBILITY! They have brought joy to my granny and family! Here’s her reaction to the surprise: BEEP BEEP GRANNY! You’re mobile AGAIN! https://youtu.be/THilIkjqzBk
Superior Van & Mobility Response
05/24/2022
Thank you Nicolle and thank you for sharing. We love what we do and it is our passion to help change lives for the better. The video is amazing, and I can't wait to hear more about all the fun adventures Granny gets to go on. Josh is a wonderful member of our Superior Family and we appreciate your kind words about him. Have a wonder Memorial Weekend.Review from Donna H
5 stars03/07/2022
Superior Van And Mobility has always treated customers as family. We have purchased several ramp vans from Superior and they never drop the ball. Customer service is still alive and well at Superior and for that we are grateful. Thanks to all of you, Donna and RickReview from Heather E
5 stars12/30/2021
John ****** walked our family through this whole process. Justin Weiss even sent video of the van since my dad could not be there to look at the vans. Navigating these new waters with dads ALS diagnose has been overwhelming. John drove the van down to us to deliver it knowing how difficult things are for our family. If I could give more than 5 stars I would. I would recommend Superior Van & Mobility to anyone searching for these vehicles. Kindness, compassion and true customer service.
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