ComplaintsforCafePress
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
I created a shop with cafepress years ago to sell products to raise awareness for Crohn’s Disease shortly after I was diagnosed and to donate the money to the Crohn’s And Colitis foundation. I was making only 5% off of it but figured it was for charity so I continued. After several years of making THEM money, my balance was at $23 and the payout threshold was $25. Years went by and I noticed my balance was suddenly gone. I contacted them and they said it was taken For inactivity. I was never made aware that this would happen or did happen. So a manager told me I’d be paid out my balance as a courtesy. Months have passed and no payment has been sent to me. I’ve contacted them 3 times and gotten such rude responses that im so physically sick by this whole thing. I just want what I earned paid to me so I can close my account and never deal with this terrible and unprofessional company again!Initial Complaint
01/13/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The product was made on the canadian site but charged through the american site unbeknownst to me. I am positive it went through the .ca version and according to their delivery time frame it had to me given the turnaround. The product was not received. The conversion charge was applied but not refunded. The discrepancy was significant.Business response
01/13/2022
Hi ******,
Thank you for your feedback. I am sorry you were charged a conversion fee on your order and for the inconvenience this caused.
I have reviewed your order and it was placed on the US site in US dollars not on the Canadian site. A full refund has been processed for you since the order was not received when the carrier is showing it was delivered. We are unable to process a refund for any amount over what was paid for the order.
Best Regards,
***** **
Initial Complaint
11/02/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Merchant sent email detailing an offer of 50% off if used via email. When an order was placed, no such discount was offered. When contacted, merchant stated that the discount does not apply to sale items. Understood and acceptable. However items are not on sale. Checking out as a guest offers the same pricing. There is no true 50% off as promised. This is fraudulent and deceptive. Merchant is just playing with numbers and provides no additional offer price reduction. I want what was promised. And I want this practice discontinued.Business response
11/03/2021
Hi *****,
Thank you for your feedback. I am sorry the discount did not apply to your order. I have reviewed your order and I see the discount was not applied. In order to receive the discount you have to click on the Shop Now link in the email and the discount is automatically applied.
I have processed a refund for you in the amount of $25.10 for the discount you would have received. Please allow 1-2 business days for the refund to post to your ****** account.
Best Regards,
***** **
Senior Customer Care Specialist
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Customer Complaints Summary
28 total complaints in the last 3 years.
12 complaints closed in the last 12 months.